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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I was very pleased. The service was very elegant polite and professional.
Car was not clean according to Enterprise standards. Second car had a low tire pressure issue.
We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Excellent service by friendly and knowledgeable personnel.
Thank you, Don, for your positive feedback. We appreciate your recognition of our team's friendliness and expertise. - Lisa
Bad experience. Lady in the front desk is so rude. I would never go back to that location.
We would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa
Pleasant professional and clean... process was smooth and easy
Thank you for your kind words, Eric. We're glad to hear you had a smooth and easy experience with us. - Lisa
Enterprise has treated me well in the past and the associates are very good in what they do. Very professional
Thank you, Antonio, for your kind words. We're glad to hear that you've had positive experiences with our team. - Lisa
Everything was great—the Enterprise people, the car, the experience. Many thanks.
Thank you for your kind words, Mark. We're pleased to hear you had a great experience with our team and the vehicle. - Lisa
I liked how quickly the transaction and pick up was and how easy to return. Friendly employees!
Thank you for your positive feedback, Brandy. We're glad to hear you had a smooth experience with our team and appreciated the quick service. - Lisa
I have always had great experiences with Enterprise. I have had many rentals over the years and they consistently provide great customer service.
Thank you for your kind words, Amanda. We're thrilled to hear that you've consistently had great experiences with us. We appreciate your loyalty. - Lisa
Noah & LJ rock! All-Star customer service experience, it could not have been any better. Many thanks!
Thank you, Miriam, for your kind words. We're thrilled to hear that Noah and LJ provided you with such a great experience. - Lisa
The guys who work in this location are friendly and helpful. It's my third time at this store and I will be back.
Thank you for your kind words, Angela. We're glad to hear you had another positive experience with our team. We appreciate your loyalty and look forward to welcoming you back. - Lisa
Super easy check in and check out! Great customer service!
Thank you, Julie, for your positive feedback. We're glad to hear you had an easy experience with us and appreciated our customer service. - Lisa
Very kind and polite associates who were able to answer all of my questions.
Thank you for your kind words, Greg. We're glad to hear that our team provided the assistance you needed. - Lisa
5 stars Blue Springs MO location Colin and his team are amazing, 0 stars for enterprise corporate completely unprofessional and unwilling to help
Thank you for your feedback, Rob. We're glad to hear you had a positive experience with Colin and the team in Blue Springs. If we can be of any assistance, please visit www.enterprise.com/en/help/contact.html to contact us. Thank you. – Lisa
I could not have asked for a better experience than the one I had with the team; pick up and return were both a simple process and great experience. The employees were wonderful to work with…
Thank you for your kind words, Andrea. We're thrilled to hear that your experience with our team was smooth and enjoyable. We appreciate your feedback. - Lisa
It was alright nothing more... the website needs more user friendly.
Thank you for your comments. If you’d like to provide further feedback, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Great customer service. Nice clean vehicles. The swiftness of the rental process was a breath of fresh air.
Thank you for your kind words, Enjoyli. We're glad to hear you had a positive experience with our customer service and rental process. - Lisa
The overall experience was good, but I did not appreciate the late charge for retuning the vehicle when I received an email stating had a certain time to return the vehicle but was charged a late fee when I returned the vehicle.
Thank you for your review, Kenneth. If you can provide a few more details, we’d be happy to look into this for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Lisa
The staff was considerate and treated me with respect.
Thank you for your kind words, Mark. We're glad to hear that you had a positive experience with our team. - Lisa
Your representative was very helpful and provided me with a vehicle when I badly needed it. It also helps that the office is located near where I was having my truck repaired.
Thank you for your kind words, Roger. We're glad to hear our team was able to assist you when you needed it. We appreciate your feedback and hope to see you again. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Annie. We're glad to hear that you experienced professional service. - Lisa