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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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The process was quick and painless, and I got a free upgrade!
Professional, courteous, did not waste time, took care of my needs so I was very satisfied. Made sure I understood exactly what conditions of rental is required. All questions answered to my satisfaction.
Thank you for your positive feedback, Bonita. We're glad to hear you had a great experience and that our team met your needs. Your satisfaction is our priority. - Lisa
They picked us up at the body shop and took us to the office to check in for the car. Everyone involved was polite and courteous. Then when our car was fixed, all we had to do was pick it up and leave the rental car at the body shop for Enterprise to pick it up. Very satisfied with the whole experience set up an appointment inspectioThen when our car was fixed, all we had to do was pick it up and leave the rental car at the body shop for Enterprise to pick it up. Very satisfied with the whole process And by the way, this was not my first experience with Enterprise and all were incident free
Thank you for your kind words, Vern. We're glad to hear that your experience was smooth and that our team made the process easy for you. Your continued trust in us means a lot. We look forward to seeing you again. - Lisa
Excellent customer service! Easy pick up & drop off.
Thank you for your kind words, Peyton. We're glad to hear you had an excellent experience with us. - Lisa
The entire experience was great! The car was very nice and clean. The staff was friendly and knowledgeable answered all my questions which alleviated the stress and concerns of renting a car.
Thank you, Jackie, for your positive feedback. We're glad to hear that you had a great experience and found our team helpful. - Lisa
Efficient getting the car, but it should have been spotless and with a full tank of gas.
Thank you for your feedback, Jean. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Great experience. Good vehicle, price was good, personnel were friendly and accommodating.
Thank you for your kind words, Joseph. We're glad to hear you had a great experience and found our team friendly and accommodating. - Lisa
Great customer service would used them again. They respect there customer and overall they do there job professionally. Would definitely used them again
Thank you for your kind words, Frederick. We're glad to hear you had a positive experience and appreciate your recognition of our team's professionalism. We look forward to seeing you again. - Lisa
Thank you for your continued business, Larry. We're glad to hear that our team consistently meets your expectations. Your loyalty means a lot to us, and we look forward to seeing you again. - Lisa
Nice car and fun to drive. The price was reasonable. The whole thing was made very easy.
Thank you for your positive feedback, Gina. We're glad to hear you enjoyed the car and found the process easy. - Lisa
Terrible company, Terrible customer service, Terrible Agents.
Will Never use again.
We're listening and would like to know more, Ron. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Great customer service, and my rental car was clean and in perfect condition.
Thank you for your kind words, Kristen. We’re glad to hear that you had a positive experience and appreciated the condition of the vehicle. - Lisa
Letting one person rent with a debit card and not letting another rent with their debit card and telling them that they need a credit card is wrong. If your not renting a car to a person that only has a debit card it should be the same for everyone. Sounds like profiling or gender profiling to me.
Hi Jason, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa
Always completely satisfied when we use Enterprise. Great customer service.
Thank you for your kind words, Katherine. We're glad to hear you've had positive experiences and appreciate your loyalty. - Lisa
Customer service was fantastic both when I pick the car up and called after I drop the car off Saturday after hours the cleanliness of the unit was not up to par. The windows were filthy
Other than that had a great experience
Thank you for your feedback, Michael. We're glad to hear you had a positive experience with our customer service. Your insights help us improve. - Lisa
Thank you for your feedback, Chad. We're glad to hear you had a smooth and enjoyable experience. Your recommendation means a lot to us. - Lisa
The Palm Harbor office was very efficient. They got me into a car within minutes. All of the staff promptly catered to my needs.
Thank you for your kind words, Susan. We're glad to hear that our team was efficient and attentive to your needs. We hope to see you again. - Lisa
The guys are quite nice. There was an issue with the original car reserved but they had everything straightened out by the time I got there.
Thank you for your kind words, Barbara. We're glad our team was able to ensure a smooth experience for you. Your feedback means a lot to us. - Lisa
From pickup at Cruise Terminal to drop off, the Southampton Crew and Exeter Airport were professional, welcoming, friendly and concerned to ensure that we were satisfied and happy with both our car and comfort.
Adam, Duncan and Kush at Southampton excelled as did Emile at Exeter.
Thank you for your wonderful feedback, John. We’re glad to hear our teams provided you with a professional and friendly experience. We appreciate your recognition of Adam, Duncan, Kush, and Emile for their exceptional service. Your satisfaction is our priority. - Lisa
The company was quick, thoughtful and courteous. They understood how important it was for me to have a vehicle for me needs. The company went above and beyond. I am sincerely grateful that such companies as Enterprise exist. I have used Enterprise for over 20 years, and they have never failed to provide me with professionalism, courtesy and a vehicle to meet my needs.
Thank you for your kind words, Johnny. We’re glad to hear our team met your expectations. Your loyalty over the years means a lot to us. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Christina. We're glad to hear that your experience was smooth and that you enjoyed the upgrade. - Lisa