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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Process was easy and hassle free. Staff were friendly and answered all questions.
Vehicle was clean and worked well.
Excellent counter service, good cars, and good prices
Thanks for your positive feedback, James. We're glad to hear you had a great experience. - Lisa
Location is convenient with drop off service available. Fast hassle free service, all the staff there are very knowledgeable and great at what they do... Very much enjoyed the 2025 new car rental!
Thank you for your positive feedback, Catalina. We're glad to hear you found our location convenient and enjoyed your experience with our knowledgeable team. It's great to know you liked the new car as well. - Lisa
Gave me an initial great rate but when returned the vehicle got billed higher than what rate I was given.
Hi Vanessa, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Lisa
Great service setup for a last minute need/ pick up was efficient
Thank you for your feedback, Michael. We're glad to hear that your experience was efficient. We aim to make every experience as hassle-free as possible. - Lisa
I was having work done on my car and needed a one-day rental. Ali at the "airport road" Enterprise location took great care of me. She was approachable, knowledgeable, and very efficient. My experience was top notch. I couldn't have asked for more!
Thank you for sharing your experience, Kenya. We're thrilled to hear that Ali provided you with excellent service and made your rental process enjoyable. - Lisa
Great customer service very nice cars clean environment 👌
Thank you for your positive feedback, Gerald. We're glad you enjoyed the experience and appreciated our vehicles and the environment. - Lisa
Great service & took steps to give me that service.
Thank you for the positive feedback, Peter. We're glad to hear you had a great experience and that our efforts made a difference. - Lisa
The team at enterprise Springdale is friendly, knowledgeable, and quick. They make the process easy and trouble free
Thank you for your feedback, Lisa. We're glad to hear that our Springdale team made your experience enjoyable and efficient. - Lisa
Had a reservation at Avis, got there and they did not honor my reservation. Walked into Enterprise, no problem. In a car and on the road in less than 20 minutes. Will never go anywhere else to rent a car again!
Thank you for your wonderful feedback, Tracey. We're delighted to hear about your positive experience and how quickly we could get you on the road. We look forward to seeing you again. - Lisa
Very helpful in answering my questions. The car was very clean
Thank you for your feedback, Michael. We're glad to hear that our team addressed your questions and that you found the car to be clean. - Lisa
Unlimited mileage wide range of vehicles.
Very friendly staff
We appreciate your feedback, and it's great to hear you enjoyed the unlimited mileage and our diverse vehicle options. Thank you for choosing us. - Lisa
It was a pleasure working with Erica through the pickup and drop off process of renting the car. She was very efficient and helpful throughout the entire process.
Thank you for your feedback, Ed. We're glad to hear that Erica made your experience efficient and helpful. We hope to see you again. - Lisa
The staff was friendly and helpful. The location of dealer was so convenient and I really liked the car!
Thank you for your feedback, Marianne. We're glad to hear that our team's friendliness and the convenient location enhanced your experience. We hope to see you again. - Lisa
Smooth and perfect service. Rental was an ideal substitute for my SUV. I didn't have to worry about anything. I will use Enterprise for any rental need I may have in the future.
Thank you for your kind words, Karen. We're glad to hear that our service met your expectations and that the vehicle worked out perfectly for you. We look forward to assisting you with your future rental needs. - Lisa
I had a great rental experience. I had a costly situation take place, and Jose aided me making the impact a lot less damaging. It's the little things that make you want to continue doing business with them. Thanks Enterprise!
Thank you, Chad, for sharing your positive experience. We're glad to hear that Jose was able to assist you. We appreciate your continued business. - Lisa
Great experience. Enterprise made the process seamless as possible. Team members were friendly and professional. I really appreciate getting picked up and dropped off at the car shop. Thank you, Enterprise!
Thank you, Jen, for your positive feedback. We're glad to hear that you had a seamless experience and appreciated our team's professionalism. Your satisfaction is important to us. - Lisa
I like the all around insurance benefits offers and unlimited mileage.
Thank you for your feedback, Angela. We're glad to hear you appreciate our protection products and unlimited mileage options. - Lisa
Everything went well with enterprise. They are a great rental company.
Thank you for your positive feedback, Brad. We're glad to hear everything went smoothly and that you had a great experience with us. - Lisa
Nothing promised was provided, from rental price, a copy of the agreement, the vehicle type, the vehicle offered after telling me I could have the black truck since the white jeep was unavailable and giving the next customer another white jeep wagoneer, given a dirty, unserviced, low gas tank, broken driver's side windshield wiper, crappy blue Santa Fe
We would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your rental agreement or reservation number and your contact information. Thank you. – Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, Ian. We’re glad to hear that you found the process easy and that our team provided friendly service. Your satisfaction is important to us. - Lisa