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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Uniformly excellent—staff, car and overall experience.
Thank you for your kind words, Ken. We’re thrilled to hear that you had such a positive experience with us. - Lisa
My experience was fantastic as usual! Josh my contact got me checked in and out fast and the car was clean and met all my needs
Thank you for sharing your positive feedback, Andrew. We're glad to hear that Josh provided efficient service and that the car met your expectations. Your satisfaction is important to us. - Lisa
The rental experience was positive, and I would definitely rent from them again.
Thank you for your positive feedback, Arturo. We're glad to hear you had a great rental experience and look forward to seeing you again. - Lisa
Entire process, both getting then returning the vehicle was SUPER easy and I received GREAT Customer Service!
Thank you for the positive feedback, Shaun. We're glad to hear that your experience was easy and that our team provided excellent service. - Lisa
Adam and his team took care of our every need. I highly recommend this Enterprise location for your rental car needs.
Thank you for your kind words, Jess. We're glad to hear Adam and the team provided excellent service. Your recommendation means a lot to us. - Lisa
For almost a year now I have always enjoyed renting with this specific location ( Courtland St)! They always take great care of me when I come in and the team is amazing, especially Joseph!
Thank you for your kind words, Lexus. We're thrilled to hear you've had such positive experiences with our team, especially Joseph. Your continued business means a lot to us. We look forward to seeing you again. - Lisa
I'm a regular at the Mission Street Enterprise and usually go for their luxury cars, especially the Audi A4. For my recent Tahoe trip with my mom, the Audi wasn't available and options were limited, so I chose a Jeep Wrangler—and it turned out perfect for the mountains. I've noticed luxury cars often book up fast on weekends, so having more compact luxury options would make the experience even better. Still, the service was great as always, and I'll definitely be back.
Thank you for your feedback, Eldor. We’re glad to hear the Jeep Wrangler worked out for your trip. Your suggestion is appreciated. Looking forward to welcoming you back. - Lisa
Jackson Hole Enterprise airport staff are awesome! Everyone was so nice. They even made sure I had a car I was comfortable driving because I was going into the mountains.
Thank you for your kind words, Janet. We're glad to hear that our team made your experience enjoyable and ensured you had the right vehicle for your trip. Your feedback is appreciated. - Lisa
Excellent customer service. Never have an issue with my rental as far as getting checked in and getting the vehicle in a timely manner in clean condition. Employees are always very professional and respectful and willing to help if any problems arise.
Thank you, Dwaine, for your kind words about our team and service. We're glad to hear that your experiences have consistently met your expectations. We look forward to seeing you again. - Lisa
The agents were friendly and quickly provided me a reasonable alternative when the reserved class was not available.
Thank you for your kind words, Lane. We're glad to hear our team was able to assist you with a suitable alternative. Your satisfaction is important to us. - Lisa
Staff was friendly and helpful, and the rental process was easy.
Thank you for sharing your positive experience, Anne. We're glad to hear that our team made your rental process easy and enjoyable. - Lisa
Our experience with enterprise was amazing.They took care of us drove us back-and-forth to get our car drop off.And the staff was great, especially Dante.Who took the time to explain everything and take care of Us. Everything was effortless.
Thank you for your kind words, Nilda. We’re glad to hear that Dante and our team made your experience seamless and enjoyable. - Lisa
Kaylyn is an asset to your company. She was kind and knowledgeable. She accommodated our schedule and kept us informed throughout the process. We have had a long-standing relationship with Enterprise and will continue to do so.
Thank you, Liza, for your kind words about Kaylyn. We appreciate your loyalty and are thrilled to hear about your positive experience. Our team is dedicated to providing excellent service, and it’s great to know that we met your expectations. - Lisa
Friendly service and quick pickup and check out! Thank you for helping as always!
Thanks for your kind words, Tom. We're glad to hear you had a positive experience with our friendly service and quick processes. We look forward to seeing you again. - Lisa
Great service Thank you so much in future i will come back enterpride if i need rental car again
Thank you for your kind words, Alex. We're glad to hear you had a great experience and look forward to assisting you again in the future. - Lisa
Fast friendly service.
Quick to reserve the car.
Convenient location near us.
Good prices.
Thank you for your positive feedback. We're glad you had a great experience with our service and found our location convenient. We hope to see you again. - Lisa
Excellent customer service. Matt and entire staff at this location were excellent
Thank you for your kind words, James. We're thrilled to hear that Matt and the team provided you with excellent service. - Lisa
Check in and check out was a breeze. The reps were friendly and attentive. Wait time was minimal. The process was unexpectedly painful-free!
Thank you for your kind words, Lisa. We're glad to hear that your experience was smooth and enjoyable. Our team works hard to provide excellent service, and it's great to know we met your expectations. - Lisa
Great staff and communication was on point!
Elston and Chloe (Lilburn location) were so helpful in a very difficult time for me. I'll always choose this location for my rental needs.
Thank you, Liz, for your kind words about Elston and Chloe. We're glad to hear that they provided the support you needed. Your loyalty means a lot to us, and we look forward to assisting you again in the future. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Alison, for your kind words. We're thrilled to hear you had a great experience with our team and the vehicle. - Lisa