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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I have no problem with the two young men who worked hard to find me a rental. There simply wasn't an available car until somebody drove in with one.
Customer service was friendly and efficient. The car was clean, comfortable and exactly what I needed.
Thank you for your kind words, Ruth. We're glad to hear that our team provided friendly and efficient service, and that the car met your expectations. Your feedback means a lot to us. - Lisa
Store personnel were friendly and helpful. The car I rented, Jeep Compass, was in great shape. I liked the sound system. I got about 32 MPG HW. No problems. Pick up and drop off were easy. Decent price. I would definitely rent again.
Thank you for your kind words. We're glad to hear that our team made your experience enjoyable and that you were satisfied with the vehicle. We look forward to seeing you again for your next rental. - Lisa
Very happy with my rental car. They were really helpful in making me get in a vehicle that I liked
Thank you for your positive feedback, Derenda. We’re glad to hear you enjoyed your experience and found our team helpful. - Lisa
The whole process was fast and easy from beginning to end and the staff was friendly and professional.
Thank you for your kind words, Tammy. We're glad to hear that you found the process fast and easy, and that our team made a positive impression. - Lisa
Wonderful experience. Very pleased blah, blah, blah
Thanks for sharing your wonderful experience, Robert. - Lisa
Very helpful and helped me with a problem I had. They replaced the one I had because of some issue and refunded me the money I spent on it - not much but still they refunded me.
Thank you for your positive feedback, Desiree. We're glad to hear that our team was able to assist you effectively and resolve your concern. - Lisa
Courteous and helpful staff. Recommended Enterprise Sales for my personal car search and I bought one!
Thank you, Brian, for your kind words about our team. Enjoy your new vehicle. - Lisa
Very quick and easy process, front desk worker was helpful and had me in and out in no time. Couldn't have been easier.
Thank you, Shawn, for your positive feedback. We're glad to hear that you had a quick and easy experience with us. - Lisa
I actually left the review below, when I first picked up the car. Now that my rental has been returned, I want to add the following: The car drove great and was well maintained, and the gentlemen who performed the walk-around when I brought the car back, was very personable and friendly. My whole experience was very nice. I would recommend that Enterprise Car Rental to anyone looking to rent a vehicle.
Previous Google Review:
"Today, I rented a car from Enterprise Car Rental at 4831 I-35 in New Braunfels, Texas, and I was assisted throughout the entire process by Maria Burhans.
I want to be clear—I'm not easily impressed, and I don't believe in handing out flattery. When I say someone did a great job, I mean it. I tend to be very discerning when it comes to quality, which sometimes comes across as overly critical. But in the service industry, excellence should be the standard—anything less risks a poor reputation and lost business.
With that in mind, I can confidently say that Maria exceeded expectations. She was extremely helpful, provided valuable and relevant information, and represented both herself and Enterprise with sincerity and professionalism. Her personality is perfectly suited for customer service, and her clear knowledge of what matters most to renters showed me that she truly cared about creating a positive and informative experience.
Maria made it a win-win-win situation—not just for me and Enterprise, but for herself as well. She left me with a lasting impression of what great service should look like.
Way to go, Maria! I would recommend this Enterprise location to anyone. If Maria is any reflection of their overall team, you're in very good hands.
Sincerely,
Kevin W. Kolb"
Thank you for sharing your experience, Kevin. We're thrilled to hear that you enjoyed your rental and found our team to be friendly and professional. Your recommendation means a lot to us. - Lisa
Great customer service from beginning to end! Will be going to this location.
Thank you for your kind words, Elizabeth. We're glad to hear you had a great experience, and we look forward to seeing you again. - Lisa
Poor customer service and no copy of contract. Representative added items to contract that I did not agree with poor customer service.
We're listening and would like to know more, Melvin. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Prompt, courteous, professional and great value.
Knowledgeable
Thank you for your kind words. We're glad to hear you had a positive experience with our team. Your feedback about our service and value means a lot to us. - Lisa
Easy and rapid check in and out. Friendly and competent staff. Car very clean.
Thank you, John, for your kind words. We're glad to hear that you had a smooth experience with our team and found the vehicle in great condition. - Lisa
Smooth and Easy process. Friendly staff. Great car.
Thank you for your positive feedback, LaTonya. We're glad to hear that you had a smooth experience and enjoyed our friendly service. - Lisa
I love enterprise. James was amazing even though he told me they were short staffed. I appreciate him for helping me out when I needed a car and I've been going to enterprise since I was in college; so I'm a old customer so I love enterprise and I will always go enterprise. He did an amazing job. I will highly suggest anyone to go with enterprise if you need a Rent-A-Car and the car was top-notch gorgeous. Thank you.
Thank you, Yulonda, for your kind words. We're glad to hear that James provided exceptional service. Your loyalty means a lot to us, and we look forward to seeing you again. - Lisa
As always the staff at Rochester airport went above and beyond to provide great customer service
They never disappoint
Thank you, Mark, for your kind words about our team. We're glad to hear we continue to meet your expectations and deliver great service. We appreciate your loyalty. - Lisa
A car backed into the rental car I had and Victor was quick to reassure me that everything would be okay because I purchased the optional damage protection coverage. When I returned the vehicle the office staff made sure it was a quick and smooth process and I look forward to renting from them again soon. Many thanks to Victor and his team at Chula Vista Enterprise on Broadway!
Thank you for your kind words, Krysta. We're glad to hear that Victor and the team provided you with reassurance and a smooth experience. We look forward to welcoming you back for your next rental. - Lisa
Wilmington airport agents at Enterprise car rental are great customer service people
Thank you for your positive feedback. We’re glad to hear that our team provided you with excellent customer service. - Lisa
Really enjoy the employees at that location, everyone seems to enjoy their job.
Thank you for your kind words, James. We're glad to hear our team made a positive impression. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa