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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great not complicated professional understanding and not forced to drive away in something that I didn't like or was not comfortable in great experience all the way around
Had a great experience with Enterprise. Devin was very helpful, friendly, and made the rental process smooth and easy. I really appreciated his professionalism and excellent customer service.
Thank you for your kind words, Heather. We’re glad to hear Devin made your experience enjoyable and seamless. We appreciate your feedback. - Lisa
It was on time and convenient. We were able to get my Son to school, even on a holiday weekend. And I used my debit card. Thanks guys
Thank you for your positive feedback, Timothy. We're glad to hear that our service met your needs. - Lisa
State Farm reserved a car for me. The representative for Enterprise in Johns Creek was very helpful. I was able to return the car near where my car was repaired which was very helpful.
Thank you for your positive feedback, Chris. We're glad to hear that our representative was helpful and that the car return process worked smoothly for you. Your experience is important to us. - Lisa
Hope you like gigantic, gas-guzzling pickup trucks- because regardless of what you reserve, that's the only car they have available for you to drive. Who flies into Philadelphia wanting to drive a 4x4 pickup truck around center city? Ffs.
We're listening and would like to know more, Elizabeth. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
The people here were so friendly and empathetic. My car needed new brakes but I needed to go out of town.
Thank you, Sharon, for your kind words. We're glad to hear our team was able to assist you. - Lisa
Did have what I ordered online but they accommodate me for the same price
Thank you for your positive feedback, Derrick. We’re glad to hear we could accommodate your needs and provide you with a great experience. Your satisfaction is important to us. - Lisa
Thank you for your positive feedback, Willie. We're glad to hear you had a great experience with our team and enjoyed the rental process. - Lisa
They were helpful, knowledgeable and easy to work with. Especially Matt. Was put in a Toyota Rav4 loved it and was very satisfied with it. I'd definitely recommend them. I'll be using there services when needed again. Great/ good job guys. Thanks for putting me such a nice vehicle. I'd give them more than a 5 star.
Thank you for the kind words, Karlyn. We’re thrilled to hear that you had a great experience with Matt and the team, and enjoyed the vehicle. We appreciate your recommendation. - Lisa
Friendly and efficient staff at the Sheffield location!
Thank you for your kind words about our team. We're glad to hear you had a positive experience. - Lisa
I am appreciate it for the great service that Enterprise does for me. I really recommend Enterprais as one of the best company rental car. Thank you so much.
Thank you for your kind words. We're glad to hear you've had positive experiences with our service. Your recommendation means a lot to us. - Lisa
My rental was a VW Jetta, smaller than I normally drive, I couldn't find a handle to adjust the steering wheel so it was a little uncomfortable. It wasn't until I turned the car in when I was shown how to adjust it. Overall the car drove really good. Staff is awesome, getting you in and out as quickly as possible. Thanks Enterprise see you next time. Always my go to Car Rental! Savannah Hwy. Chas SC
Thank you for your detailed feedback, Una. We're glad to hear you enjoyed the car and appreciated our team's efficiency. We look forward to your next visit. - Lisa
The car could've been a little cleaner but my overall experience was great will definitely come back when ever need to rent a car again
Thank you for your feedback, Daron. We're glad to hear you had a great experience overall and appreciate your comments. Looking forward to seeing you again. - Lisa
Excellent overall experience! Staff at both the pick up office and drop off location 2 days later were very friendly, helpful and efficient.
Thank you for your kind words, John. We're glad to hear our team made your experience enjoyable and efficient. Your feedback is appreciated. - Lisa
Office is close to me, offered choice of two cars, price was good.
Thank you for your positive feedback, Ella. We're glad to hear that our location was convenient and that you found our rates and vehicle options to your satisfaction. - Lisa
Staff was very kind. They did a great job. I did choose a very small SUV. I would not choose the same vehicle again. Not that it was bad, but it was too small if you drive a SUV as your primary vehicle. I eventually got comfortable though.
Thank you for your feedback, Jonathan. We're glad to hear our team made a positive impression. - Lisa
The car steering wheel tended to pull to the right while driving on the freeway.
Hi Georgette, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
First class service and clean. I was thoroughly pleased with the attentiveness and kindness of the staff.
Thank you for your kind words, Curtis. We're delighted to hear you experienced first-class service and found our team attentive. - Lisa
Courteous employees. Clean and well maintained vehicles
Thank you for your kind words, Pamela. We take pride in our team's service and the quality of our vehicles. - Lisa
The car I rented was very very noisy. Could've been the tires distracting when driving.
Hi Sid, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your praise and kind comments about our team, Vincent. We hope to see you soon. - Isabella