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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Gene was very helpful and they picked me up from my house!
Thank you for your review, Derek. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Seemingly uncaring about bumping us back 45 minutes, which would have caused us to be late for an appointment, and we ended up paying for an Uber to their office to stay on-time
Thank you for your review, Roger. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Great car for our unexpected road trip, no issues!
Crystal, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Efficient and exactly what we needed for my granddaughter's visit from North Dakota.
Thank you for your praise and kind comments about our team, Laura. We hope to see you soon. - Isabella
Had the car I booked, easy process. Car was nice and clean. Also had low mileage. 10/10.
Cait, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Very friendly staff, clean vehicle and ready to go.
Andreas, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
My experience was great. I was able to complete my plans without any interruptions and enjoyed a beautiful vehicle as well. Thank You.
Helen, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Minor problem with first car, returned it with no problems. Professional courtesy, great car provided
Tonya, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Thank you for your review, Arash. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
This rental was the easiest and most satisfying transaction I have ever experienced! Kudos to Matthew and staff.
Thank you for your wonderful feedback, Richard! We're thrilled to hear that your rental experience was so smooth and satisfying. Matthew and the team will be delighted to know they made a positive impression. We appreciate your support! - Isabella
Great team, excellent customer service. They arranged shuttle drop-off to Amtrak. Will use Enterprise in future
N, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
It was quick and easy to get into a car. The representatives was patient and very informative about the operation of the car.
Susie, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Great not complicated professional understanding and not forced to drive away in something that I didn't like or was not comfortable in great experience all the way around
Thank you for your praise and kind comments about our team, Vincent. We hope to see you soon. - Isabella
Had a great experience with Enterprise. Devin was very helpful, friendly, and made the rental process smooth and easy. I really appreciated his professionalism and excellent customer service.
Thank you for your kind words, Heather. We’re glad to hear Devin made your experience enjoyable and seamless. We appreciate your feedback. - Lisa
It was on time and convenient. We were able to get my Son to school, even on a holiday weekend. And I used my debit card. Thanks guys
Thank you for your positive feedback, Timothy. We're glad to hear that our service met your needs. - Lisa
State Farm reserved a car for me. The representative for Enterprise in Johns Creek was very helpful. I was able to return the car near where my car was repaired which was very helpful.
Thank you for your positive feedback, Chris. We're glad to hear that our representative was helpful and that the car return process worked smoothly for you. Your experience is important to us. - Lisa
Hope you like gigantic, gas-guzzling pickup trucks- because regardless of what you reserve, that's the only car they have available for you to drive. Who flies into Philadelphia wanting to drive a 4x4 pickup truck around center city? Ffs.
We're listening and would like to know more, Elizabeth. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
The people here were so friendly and empathetic. My car needed new brakes but I needed to go out of town.
Thank you, Sharon, for your kind words. We're glad to hear our team was able to assist you. - Lisa
Did have what I ordered online but they accommodate me for the same price
Thank you for your positive feedback, Derrick. We’re glad to hear we could accommodate your needs and provide you with a great experience. Your satisfaction is important to us. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Denise, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella