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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Awesome experience and customer service from Justin and the crew down at the Richard Jackson Blvd in Panama City Beach.
Had issues with the first car smelling like cigarette smoke Justin didn't hesitate to give me a call when he got something else in to swap it out! Will definitely be using these guys in the future, granted not the closest Enterprise location to my house but will say probably the best in Bay County in my opion.
Thank you to all customer support and Justin and his team for the dedication and exceptional service they provided.
I got great help from the team at the El Paso Northeast Enterprise store! I reserved a vehicle at the Enterprise location on Montana, but they could not honor it because the vehicle had been promised to another customer. They checked availability with the Northeast location and sent me over there. Although I had booked a government rate in error (thinking it was a military rate), Andrew still honored the price, and when I returned the vehicle, Cruz gave me a ride home. Two thumbs up!
Thank you for sharing your experience, Katherine. We're glad to hear that Andrew and Cruz provided you with excellent service and made your rental process smooth. Your feedback is appreciated. - Lisa
Very kind helpful staff, a very quick transaction. I would recommend enterprise to anyone
Thank you, Gary, for your kind words about our team and your experience. Your recommendation means a lot to us. - Lisa
Being in a car accident is stressful enough and I liked the fact that my rental was bought to me at the repair shop and I was able to leave it there after the repairs were completed. All the paperwork was in order so I was never inconvenienced.
Thank you for sharing your experience, Pauline. We’re glad to hear that our service made a stressful situation easier for you. Your feedback is appreciated. - Lisa
As always, exceptional. I always use this service and have for many years. Is there anyone better,? 🤔
Thank you for your continued support, Helen. We're glad to hear you consistently have exceptional experiences with us. Your loyalty means a lot, and we look forward to seeing you again. - Lisa
Dirty car, had what appeared to be bird droppings on driver side door among other cleanliness issues. Rigid customer service.
We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Excellent customer service, a clean vehicle and a great price made this a perfect rental experience!
Thank you, Malisha, for your wonderful feedback. We're glad you had a great experience with our customer service and the vehicle. - Lisa
Thank you for your kind words, Joan. We're glad to hear you had a great experience with our team and found the car ready and clean. - Lisa
Amazing, all the cars are clean and absolutely beautiful service.
Thank you for your kind words, Michele. We take pride in providing clean vehicles and excellent service. We appreciate your feedback. - Lisa
Good service and car drove so smooth. Had no troubles with renting either
Thank you for your kind words, Prabhleen. We're glad to hear you had a good experience with our service and enjoyed the car. - Lisa
I really appreciated the service from the staff at the Rio Rancho facility.
Thank you for your kind words, Michael. We're glad to hear that you had a positive experience with our team. - Lisa
Super nice! Made sure that the car was there waiting on me at the repair shop when I dropped it off and when I brought it back, they came and picked it up. I didn't have to go back to the business with them Car was very clean when they brought it to me
Thank you, Carla, for your fantastic feedback. We're glad to hear the process was seamless and that you found the car clean and ready for you. Your satisfaction is our priority. - Lisa
The service was great. Friendly. I would be happy to recommend the location.
Thank you, Rhonda, for your kind words. We're glad to hear you had a positive experience and appreciate your recommendation. - Lisa
Car was awesome im a Honda guy but the Toyota Corolla was a nice vehicle. Only grievance I have is it smelled like cigarettes.
Thanks for your positive review, Brandon! We hope to see you again soon. - Isabella
Everything was great! The man who handled my rental was great. The car was nice n clean and was happy to drive it
Thanks for your feedback, Theresa! We hope to see you again soon. - Isabella
Fast and easy, car in good condition. Nice customer service.
Thanks for your positive review, Kate! We hope to see you again soon. - Isabella
This was my 2nd rental in the last 3 months. I was treated great by Tyler and Christian during the entire process. I will definitely used Enterprise again.
Thank you for the fantastic review, John! We're thrilled to hear that Tyler and Christian made your rental experience great. We look forward to serving you again in the future! - Isabella
Mostly good. Previously they picked me up at the body shop. This time I had to make arrangements for pick up and drop off.
Thanks for your feedback, Marva! We’re glad to hear your experience was mostly positive. We appreciate your insights about the pick-up arrangements and will work on improving that aspect for future visits. Your input helps us serve you better! - Isabella
Took an hour to get my confirmed reservation from the Enterprize desk and I was the only customer and there were 4 employees. They told me that I had to give them my insurance policy if I declined their insurance. Finally Go out to car and notice hail damage that not reported, so only one other car… they charged me more for a horrible mirage. Steering and braking dangerous. They said they charged me more because that's what smaller cars go for, I said that was their problem not mine.
Thank you for your review, Martha. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Thanks for your positive review, Ruth! We hope to see you again soon. – Isabella
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Riley. We're thrilled to hear about your positive experience with Justin and the team. Your feedback motivates us to maintain our high standards of service. - Lisa