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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Joe was great and helped me out in understanding everything. I will continue to use Enterprise due to their professionalism.
Always a quick and easy experience. The staff are courteous and patient when assisting me. I appreciate them showing me all the features on the vehicles I rent. This is why I use the Blairsville, GA location.
Thank you for your kind words, Julia. We're glad to hear that you've had positive experiences with our team and appreciate the assistance with vehicle features. Looking forward to seeing you again. - Lisa
Great experience! Very friendly people. Will definitely use again.
Thank you for your kind words, Diana. We're glad to hear you had a great experience and we look forward to seeing you again. - Lisa
From customer service down to the rental everything was amazing, will definitely rent from them again.
Thank you for your positive feedback, Margaret. We're glad to hear you had such a great experience with our team. We look forward to welcoming you back. - Lisa
Picking up the car was really easy and quick. The location was really close to my home and the hours of operation were very convenient.
Thank you for your positive feedback, Alberto. We're glad to hear that your experience was easy and convenient. - Lisa
Easy reservation process, no payment required until the pickup
Thank you for your feedback, Robert. We're glad to hear that you found our reservation process easy and convenient. - Lisa
Awesome place! Will definitely use them again and it was very affordable too.
Thank you for your positive feedback, Amber. We're glad to hear you had a great experience and found our rates affordable. We look forward to seeing you again. - Lisa
The employees really listened to my concerns and were empathetic as well as considerate. They addressed my needs promptly and were willing to make adjustments if needed. Your employees are always professional and personable. Your company really knows how to be empathetic when we've been through a trying situation such as a car accident and all the other issues that can go along with it. To be able to count on you to get us through one hurtle smoothly and pain free makes it much easier for us to handle the other hurtles that we may still have to traverse-(injuries, emotional distress, financial concerns, time constraints). Thank you for all you do!
Thank you, Pamela, for sharing your positive experience. We're glad our team could provide the support you needed. Your kind words motivate us to continue delivering exceptional service. - Lisa
Friendly service and ease of accessibility. Our flight was delayed and had no problems with the service and was able to return the car easily.
Thank you for your kind words, Richard. We’re glad to hear that our team made your experience smooth. Your feedback is appreciated. - Lisa
The store demonstrated Excellent customer service from start to finish
Thank you for your kind words, Patrick. We're glad to hear that you experienced excellent customer service. - Lisa
I was satisfied with the service that was provided to me I will rent with you guys again
Thank you for sharing your positive experience. We're glad to hear you were satisfied with our service. - Lisa
Experience was awesome 💯. Will definitely use Enterprise for future rentals.
Thank you, Dorothy, for your kind words. We're glad to hear you had an awesome experience and look forward to assisting you with future rentals. - Lisa
Easy picking up rental that was ordered by my company. Seamless transition. Only not so great thing was that the air conditioning seemed to be going out. It didn't get hot hot, but it had times when you could tell it got a little warmer in the vehicle.
Thank you for sharing your experience, Annette. We're glad to hear the pick-up process was smooth. We appreciate your feedback. - Lisa
Hassle free return and picking up easy due to online registration and picking what you need. People friendly
Thank you for your kind words, Lisa. We're glad to hear that your experience was hassle-free and that our team made the process easy for you. - Lisa
It was super easy to reserve, to pick up, and to return the vehicle. I spoke with employee Daily who was very helpful. The vehicle that we used was excellent. I recommend using Enterprise.
Thank you for your kind words, Olga. We're glad to hear that your experience was smooth and that Daily provided helpful service. We appreciate your recommendation. - Lisa
Thank you for your positive feedback, Mark. We're glad to hear you had a great experience with our service and enjoyed the car. - Lisa
Great company to work with. If you have any issues, they will make it right. Thanks Muhammad for reaching out to me in a timely manner. I appreciate your generosity and understanding
Thank you for your kind words, Paulette. We're glad to hear that Muhammad was able to assist you effectively. Your satisfaction is important to us, and we appreciate your feedback. - Lisa
From the first call I made to Enterprise to the return of the car I was given the best service ever. Very relax transaction and all the emplyees so sweet and willing to help me have a good experience. Thank you very much! I wiil come back everytime I need to rent a car. I already told others about my experience.
Thank you for your kind words, Mayra. We're thrilled to hear that you had such a positive experience from start to finish. Our team strives to provide excellent service, and it's great to know we met your expectations. - Lisa
Just told the story. They took off 2 days rental because the car was in such poor shape. I told them not to rent it again until it was serviced and they assured me that it was going to Tire Kingdom for repairs.
Thank you for your feedback, Nancy. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
They are amazing people! I would go to them in a heartbeat, and would recommend them to everyone.
Thank you, Gwynne, for your wonderful feedback. We’re glad to hear you had such a positive experience and appreciate your recommendation. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Scott. We're glad to hear that Joe provided excellent service and that you appreciate our professionalism. We look forward to welcoming you back. - Lisa