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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Amazing service and professional and dependable service
Great experience with my Enterprise rental. The agent handling my paperwork was positive, friendly and helpful. The agent handling my rental return was very helpful, friendly, and positive as well. The whole experience was a positive one, from beginning to end. I will definitely be using Enterprise in the future for my renting needs. Good job Enterprise!:^)
Thank you for the fantastic feedback, Glenn! We're thrilled to hear about your positive experience with our team. We strive to provide excellent service, and it's great to know we met your expectations. Looking forward to serving you again in the future! - Isabella
Everyone at the office is very friendly and made sure I received a vehicle that exceeded my expectations
Thanks for your positive review, Heidi! We hope to see you again soon. - Isabella
The staff at the Ontario, OR branch was friendly and super helpful. Process was easy. The SUV we rented was in great shape. Would definitely rent a vehicle from them again… wouldn't mind just stopping by for a chat! 😊
Thank you for your kind words, Donna! We're thrilled to hear that our team made your rental experience enjoyable and that you loved the SUV. We appreciate your feedback and look forward to welcoming you back anytime! - Isabella
The staff was very courteous and friendly, also they were very patient with me. The Nissan was comfortable and drove really well.
Thanks for your positive review, Debra! We hope to see you again soon. - Isabella
Car was available right away and the agent Joe was a pleasure to work with.
Thanks for your positive review, Ann! We hope to see you again soon. - Isabella
Easy, smooth, great rate and super service. Folks at both ends were pleasant, helpful and professional!
Thanks for your positive review, Ed! We hope to see you again soon. - Isabella
Great experience and service, no issues at all and it was made very simple by the car being delivered to me at the collision repair shop and I left it with them to be picked up by Enterprise when I picked up my repaired car.
Thank you for sharing your positive experience, Kelly. We're glad to hear that the delivery service made your process smooth and convenient. Your feedback is appreciated. - Lisa
See above description regarding rental experience.
Hi Linda, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Lisa
I didn't have a choice of cars, had less than half tank of gas.,,, vehicle was dirty found a bag with food under the drivers seat that explained the foul odor….,. And a I am still waiting for a settlement amount that makes sense….::;
We're listening and would like to know more, Eva. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Fantastic as always. Matt even helped me check out my hail damage on my personal car I left in lot. Always friendly! Garrett and Ben are great as well.
Thank you for your kind words, Sherri. We're glad to hear that Matt, Garrett, and Ben provide you with excellent service. Your feedback means a lot to us, and we appreciate your continued business. - Lisa
The person in charge was knowledgeable and professional. The vehicle was in excellent driving shape
Thank you for your positive feedback, Donald. We're glad to hear that our team provided you with knowledgeable service and that the vehicle met your expectations. - Lisa
Wonderful employees the young and not so young thank you for your service
Thank you for your kind words, Peggy. We're glad to hear that our team made a positive impression. - Lisa
Enterprise is Westbrook was great! Fast and courteous service. Brand new car
Thank you, Nicole, for your kind words. We're glad to hear that you had a great experience with our service and enjoyed the car. - Lisa
My experience with enterprise was very good, I really appreciate the support from the staff.
Thank you for your kind words, Williette. We're glad to hear you had a positive experience and appreciated our team's support. - Lisa
Ken the Avon Park branch agent was extremely polite, friendly, and informative. He took care of my request promptly both during pickup and return. I have rented a car at same branch before and Ken was helpful then as he was now.
I give him 5 out of 5 stars!
Thank you for your kind words, Jayson. We're glad to hear that Ken consistently provides excellent service. We appreciate your loyalty and look forward to assisting you again in the future. - Lisa
Pick up at Hartford Airport was very strange and uncomfortable. Lots of delays, the agent "Kareena" clearly did not know what she was doing, and kept disappearing for long periods of time for unknown reasons. At one point, she left me in the garage and took my credit card somewhere else for 15 minutes. This was the second time she had left me in the garage for a long period. It was horribly uncomfortable And I am worried about what she did with my credit card during that time. Super strange and worrisome.
Also, I paid extra for the ez pass to be activated, but the ez pass did not work on any of the tolls. Every time I went to an ez pass TOLL, it said "call customer service". That also was very uncomfortable because now I worry that they going to get hit with penalty fees after the fact.
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Our needs were met. Thanks. Our needs were met. Thanks. Our needs were met. Thanks.
Thank you for your feedback, John. We're glad to hear that we met your needs. - Lisa
Easy website to access and make a quick reservation, a huge variety of available cars to fit your budget. Prompt customer attention from the floor associates during the check out process. Prompt customer service while doing the return as well, overall the location in Las Vegas Airport provides good service!
Thank you for your positive feedback We're glad to hear you found our website easy to navigate and appreciated the variety of vehicles and our prompt service. Your experience is important to us. - Lisa
Car selection assistance was very helpful. All charges were fully explained. Car return at the collision shop was very quick and convenient.
Thank you for your kind words, Michael. We're glad to hear our team provided helpful assistance and made your return process smooth. Your feedback is appreciated. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your positive review, David! We hope to see you again soon. - Isabella