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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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The friendliness, helpfulness, and professionalism of Rachel and Jackson is always appreciated and sets this enterprise office apart from the rest! 5 star rating for top notch service!
Excellent Service in registration. The walk around was very good. The return was very pleasant and the escort to get my vehicle was very helpful and appreciated.
Thank you for your feedback, Patricia. We're glad to hear that your experience was so positive, and it's great to know our team made a difference. We hope to see you again. - Lisa
It took them 13 days to gether me a car. I was told this is how they always do business. I want be doing business with them ever again.
Hi Daneila, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Very unexperienced staff and very unwilling to help. Left me with a vehicle half the size I asked for and told it was the best they could do. Would not recommend in the future
We're listening and would like to know more, Will. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
The experience was quick, efficient and the staff was really friendly. We took advantage of the online check in feature which minimized our wait time.
Thank you for your feedback, Sean. We're glad to hear you had a quick and efficient experience with us. - Lisa
Enterprise in my experience pleases the customer if you tell them what you want but I didn't exactly tell them what I wanted just what I didn't want they gave me an excellent vehicle but it was just to big for me but I didn't tell them so that was my fault in the future I will but everyone was very professional in there job.
Hi Vickie, thank you for your thoughtful feedback and for acknowledging the professionalism of our team. We look forward to making your future visits seamless and enjoyable. - Lisa
The staff at the Merritt Blvd location in Dundalk, MD were awesome. So courteous and friendly, it was the easiest rental I ever picked up. Would definitely refer anyone who wants to rent a car, without all the hassle to rent from Enterprise..
Hi Ramon, thank you so much for your kind words. We're thrilled to hear our team made your experience smooth and welcoming. - Lisa
I honestly have no complaints! The staff here is always friendly and treats me with kindness and respect. I've been renting here for quite a while, and the service has consistently been excellent. Everyone is professional, helpful, and never rude. I really appreciate that they recognize their regular customers and make us feel welcome every time we visit. They truly go above and beyond such an awesome team!
Hi Nancy, thanks for your kind words about your experiences with us. We’re grateful for your loyalty and look forward to seeing you again. - Lisa
Very interested in getting me the vehicle I wanted. Store representatives professional, friendly and knowledge. I would rent again from Enterprise.
Thank you so much, Pamela, for sharing your experience. It's great to hear our team made the process smooth and helped you find exactly what you wanted. We look forward to welcoming you back. - Lisa
Employees are very upbeat and knowledgeable, managers handling the facility top-notch. Very good selection of automobiles in and out with no time restraints.
Hi Philip, thank you for highlighting our team’s expertise as well as our range of vehicles and flexible policies. It’s wonderful to know these made your experience smooth and enjoyable. - Lisa
The experience was great from the time I walked in the door; I was greeted with a smile and nothing but professional service thereafter. This is Enterprise in East Peoria, Illinois.
Thank you for sharing your experience, Evelyn. We’re glad to hear you felt welcomed and received professional service. - Lisa
Enterprise made it easy for me to pick up a loaner and drop off at another location. Was very convenient for our busy schedule.
Thank you so much for sharing your experience, Terri. We're glad we could make the pick-up and drop-off process convenient. We look forward to helping you again whenever you need. - Lisa
They were friendly and efficient to deal with. The car was clean and ready right in time. I did not have to wait long to get and return my car.
Thank you so much for your kind words, Valerie. We're delighted to hear the service was friendly and seamless from start to finish. - Lisa
Been renting from Enterprise for years now and every experience has been top tier! Nice vehicles to choose from, prices are competitive if not cheaper than other rental car companies. The vehicles I request for rent are always available and my last time needing them was due to being in a car accident and had no way to get to the office. They came and picked me up! Very accommodating! Will forever be a customer of theirs!
Thank you, Ashley, for your fantastic feedback. We're glad to hear that your experiences have consistently met your expectations and that our team could assist you. We appreciate your loyalty and look forward to continuing to provide you with quality vehicles and service. - Lisa
I recently rented a car from Enterprise and I am very satisfied! Obviously they are out to please customers! The car was Extremely clean and comfortable to drive and the staff are wonderful to deal with! Definitely a 5 star car rental location!
Thank you so much for your kind words, David! We're thrilled to hear you had a great experience with our clean vehicles and friendly staff. Your satisfaction means everything to us! Looking forward to serving you again soon. - Isabella
Good customer service. Enjoy easy and stress -free and friendly service that get you on you way fast. Reserve your rental car with Enterprise at floral park today.
Thank you for your kind words, Elaine! We're thrilled to hear you enjoyed our friendly and efficient service. Your satisfaction is our priority, and we look forward to serving you again! - Isabella
Nothing short of amazing. The employees treat you very kindly. We rent a car every year from the Lexington, NC branch. Nice having yall here in our hometown.
Thank you so much for your kind words, Patti! We're thrilled to hear you had an amazing experience with our team. We appreciate your loyalty and look forward to serving you again next year! - Isabella
Wonderful polite personnel.Went out of there way to please me even calling me to ask how satisfied i was and if there was ant issue.
Thank you, Norm! We're thrilled to hear about your positive experience and our team's dedication to your satisfaction. We strive to go above and beyond for our customers. Your feedback means a lot to us! - Isabella
We loved the car we rented
It was comfortable, easy to use, and very good on gas. The guys at the desk were friendly and answered all are questions. 💖🙂👍
Thank you for your fantastic review, Dawn! We're thrilled to hear you loved the car and had a great experience with our team. Your feedback means a lot to us. Thanks again! - Isabella
Awesome! I really like rentthe vehicle at Enterprise! Thank you Enterprise for having my back on rent a vehicle! Good customer service
Thank you so much for your kind words, Delfina! We're thrilled to hear you had a great experience with our customer service. Your satisfaction is our top priority, and we look forward to serving you again! - Isabella
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your wonderful feedback, Hyro. We're thrilled to hear that Rachel and Jackson made your experience memorable with their friendliness and professionalism. We hope to see you again. - Lisa