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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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We were on vacation. We weren't planning on rent a car, but we were in a car accident and needed to rent a car. People in grants Pass were very helpful and i Devon Bakersfield location was very very helpful
Friendly service, always have inventory for me. Even if it is not the car scheduled, they will work with me to find a car that works within my needs and budget.
Thank you, Scott! We're thrilled to hear about your positive experience and glad our team could help you find the right vehicle. Your satisfaction is our priority, and we appreciate your feedback! - Isabella
The service I received was quick an efficient. The employees were knowledgeable and met my needs in a timely manner. I will definitely rent again.
Thank you for your fantastic feedback, Sheryl! We're thrilled to hear that our team provided you with quick and efficient service. We look forward to serving you again on your next rental. - Isabella
Staff very accessible and helpful over the phone and in person.Car was clean and ready. They helped me get acquainted with the car before I drove it.
Thanks for your positive review, Bob! We hope to see you again soon. - Isabella
We were surprised with a dream level choice of vehicle for our trip. The online booking, customer service, the price was great. Based on the value and vehicle selection, are considering renting more often in the future.
Thank you for your fantastic review, Kevin! We're thrilled to hear you had such a positive experience with our vehicle selection and customer service. We look forward to serving you again in the future! - Isabella
Enterprise was the only car rental that was open until 1:00AM. Thank goodness because our plane landed at 12:00 and we did not get off the plane until 12:30.
We’re thrilled to hear that our late hours helped you out, Sara! We aim to provide convenience for our customers, especially during those late-night arrivals. Safe travels, and we hope to see you again soon! - Isabella
Benjamin, was a great help every time I really enjoy renting from him although I can't say that about everybody that works with him, but he is a honest guy and I would like to give him credit because he's the same every time I'm at Enterprise. Thanks, Enterprise.!.
We’re thrilled to hear about your positive experiences with Benjamin! Consistency and honesty are key to great service, and it’s wonderful to know he made your rentals enjoyable. Thank you for sharing your feedback! - Isabella
Best service for quick turn around both picking up and returning.
Thanks for your positive review, Deb! We hope to see you again soon. - Isabella
Great service, worked with my insurance company, gave me two options of rentals, communicated well with me by phone calls to inform me of insurance and enterprise terms and when the rental was due back great location great service great communication!
Thank you so much for your kind words, Helen! We're thrilled to hear that you had a great experience with our team and appreciated the communication throughout the process. Your satisfaction is our priority! Looking forward to serving you again. - Isabella
Enterprise worked with my insurance company. They notified me of any changes and when it was due back, they gave me two options of rentals which was a plus the communication I had with the guys was fantastic. Great location great service great rentals thank you enterprise
The staff was polite and professional. They made the process very easy. Would definitely visit this location again when I'm in the area.
Thank you for your kind words, Ed! We're thrilled to hear that our team made your experience smooth and enjoyable. We look forward to welcoming you back next time! - Isabella
The car we reserved and confirmed in person never showed up. We were given a newly returned car that was crashed and filthy. No option to exchange.
Thank you for your review, Travis. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Location on 41A bypass clarksville tn does a terrible job at upkeep on vehicles. Pea ridge road location i have never had a bad experience. Pea ridge road gets 5 stars. 41A gets 2. They only get that because atleast it got me where i needed to go. May have shaken me to pieces in the process but i made it.
Thank you for your review, Juan. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Five stars all the way around! The car was a dream, smooth driving, clean and fit everything we needed for a 4-5 day trip. My fiance used the same location and our team member, Ryder, was so helpful and kind (very informative)! We can't wait to come back and try a new rental! Thank you to our Moncks Corner Enterprise team!
Thank you for your fantastic review, Taylor! We're thrilled to hear you enjoyed your experience and that Ryder provided exceptional service. We look forward to welcoming you back for your next adventure. Safe travels! - Isabella
Our car Subaru was in an accident, insurance setup a rental for a similar vehicle. First off we walk into enterprise location and employee working the front immediately walks to the back to talk on his cell phone leaving us for 5 minutes alone. They proceed to put us in a huge gas guzzler ford expedition. We requested a smaller car but was denied even though the lot was full of small SUVs. Upon return I filled tank to match what I got it with and employee said I needed to put more gas in it. I explained his information on his IPad was wrong to no avail Well I put more fuel in and when I came back it was 10gallons over what I got it with. I was offered a free upgrade next rental. Like I'm ever gonna use it, how bout refund me my 35 dollars terrible customer service
Hi Bret, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your rental agreement or reservation number and your contact information. Thank you. – Lisa
Not that it was the locations fault, but the internet page allowed me to reserve a truck, when there was not a truck at the location I went to. They called before I got there to let me know and were apologetic for not having the truck I wanted and set me up with a car for the first day. Then I switch for the truck I wanted the next day. So all was good.
Thank you for sharing your experience, David. We appreciate your understanding and are glad our team was able to accommodate you. Your feedback is valuable to us. - Lisa
THIS ENTERPRISE LOCATION ON VETERAN PKWY SUITE B IN NORTH COLUMBUS GEORGIA IS THE BEST OF THE BEST. THE STAFF ARE VERY PROFESSIONAL AND POLITE AND EASY TO TALK WITH AND THEY CARE ABOUT YOU AS A CUSTOMER.
AND THE STAFF MAKE YOU FEEL SO WELCOME WHEN YOU INTER THREW ENTERPRISE DOORS...
Thank you, Arthur, for sharing your positive experience and kind words about our team. We’re thrilled to know you felt genuinely welcomed and cared for. We hope to see you again. - Lisa
Very quick and easy process! Way better than the last rental place I used. Shows that it's better to pay more for good service than to just go cheap.
Thank you so much for sharing your experience, Evan. We’re thrilled to hear that our quick and easy process stood out. - Lisa
Daniel was amazing. He was so nice! He got me a perfect car for my family after our accident. He was so professional even after I expressed some concerns. Would definitely recommend this place if you get to work with Daniel!
Hi Chloe, thank you so much for sharing your experience with Daniel. We're glad he could help you find the perfect car and we appreciate your recommendation. - Lisa
Needed to rent a vehicle to help a friend move and since it was a weekday we didn't reserve a vehicle. Big mistake! Tried everywhere and found nothing. Took a chance and stopped at the Lauren's Rd facility in Greenville, SC. We got lucky they had 2 pickups available and very quickly we were on our way in an almost new very NICE Ram truck. Our renting agent was very friendly, professional, and helpful. Just a great experience. Could not imagine it being any better!
Hi Jeff, we’re so glad your spontaneous stop turned into a great experience. Your kind words about our team mean a lot and we hope to see you again. - Lisa
The car maintenance alert came on the 1st day and the AC DID NOT WORK! It was 80 degrees and we had an 10.5 hour drive to KC. It was miserable! The office knew about this because the temp was set to 60 degrees when the porter picked me up.
Hi Patrick, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're glad to hear you had a positive experience, Ricardo. Our team strives to assist in any way possible, and it's great to know they made it easier for you. Thank you for sharing your feedback. - Lisa