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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Overall the people working at this location are very friendly and courteous and do whatever they can to make my experience better. That are great to work with!
First time I've ever dealt with a car rental agency and I was very pleased. My personal car was in an accident and being worked on for over a month so I appreciate the associates that made the process as easy as possible even when outside issues arose. I feel like they went above and beyond for me I could not be more thankful! They were also very nice and professional! Thank you!
We’re glad to hear that your first experience with us was positive, Shila. It’s great to know our team made everything easier for and your appreciation means a lot to us. - Lisa
Help me so much in a pinch when my car was totaled excellent chauffeur drove me home Jimmy and Austin very kind. I love my experience and it made up for my car Jackie DeBauche North Hudson, Wisconsin.
We're glad to hear that our team could help, Jackie. It's great to know that Jimmy and Austin left a positive impression. Thank you for sharing your experience with us. - Lisa
My experience was extremely good all staff they're very professional and care for they customer happy that we still have professional in the field like Enterprise. Staff thanks guys to give good service to your community.
Hi Stephanie, thank you for your wonderful feedback and kind words about our team’s professionalism and dedication. It inspires us to keep delivering excellent service. We look forward to welcoming you back anytime. - Lisa
The cars they gave me were terrible. Windows so smeared on the inside and smelled. Traded the car for one the didn't smell but 2 chips in windshield and I had them re clean the inside windshield. The car ran better than the first one but it was loaded with significant scratches and paint chips
Hi Babs. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Anthony at the Everett, Maine location was superb! Very professional and customer oriented, and he wanted to make sure that my rental experience there was great. I've used Enterprise several times and this one was definitely the best!
Thank you for your wonderful feedback, Carol. We're thrilled to hear that Anthony made your experience exceptional. It's great to know our team is making a positive impact. We appreciate your loyalty and look forward to welcoming you back. - Lisa
The Gadsden store had 5 star service. Came from out of state for a funeral and car broke down. Walked in without a reservation and drove out in 30 minutes. Was able to make it to the funeral in time.
Thank you for sharing your experience, Eric. We’re glad to hear that we could assist you. - Lisa
The process of getting a vehicle was great. The shift leader there was very helpful to me, in all aspects, professional, polite, caring. I strongly recommend this Enterprise! Well done!
Thank you for your fantastic feedback, Gary. We're thrilled to hear that you had a great experience and that our team made a positive impact. Your recommendation means a lot to us. - Lisa
Christian Evering was informative, professional, and courteous in reassuring me in getting me back on the road again to pick up where my busy life needed to take me. I can feel assured that if ever in need of assistance in getting back on the road I can definitely get that from Enterprise.
Thank you for your wonderful feedback, Elizabeth. We're glad to hear that Christian made your experience positive and helped you get back on the road. We appreciate your trust and look forward to assisting you again in the future. - Lisa
Tampa Spruce Street was flawless from the check in, to the quality and cleanliness of the vehicle. They will be my Enterprise location everytime I am in Tampa.
Thank you for your excellent feedback, Roderick! We're thrilled to hear you had a flawless experience with us and that you enjoyed the vehicle's quality and cleanliness. We look forward to serving you again on your future visits! - Isabella
My experience with Enterprise have always been welcoming. The staff is courteous and very helpful. I would definitely use them again.
Thank you, Thomasine! We're thrilled to hear that you had such a welcoming experience with our courteous staff. We appreciate your loyalty and look forward to serving you again soon! - Isabella
Had a great experience with this rental. The pickup was great and they were communicative of delays they had on their end which I totally understand and was appreciative of.
Thank you for your positive feedback, Jose! We're glad to hear you had a great experience and appreciated our communication. We strive to keep our customers informed and happy. Looking forward to serving you again! - Isabella
Great experience all around! From pick up to drop off everything was seamless. The gentleman who helped me both times was courteous and efficient. I would definitely rent from them again!
Thanks for your positive review, Jennifer! We hope to see you again soon. - Isabella
Employees were friendly, helpful, and fast. I dropped the car off and within a minute a very nice person named Jo had the return processed and had a ride for me to get my normal car. I appreciate how efficient everyone was, it made my experience very nice and simple. Definitely will recommend.
Thank you for sharing your experience, Katie! We're thrilled to hear that our team made your rental process so smooth and efficient. We truly appreciate your recommendation and look forward to serving you again in the future! - Isabella
Enterprise should be more concern about car safety. I had bad experience this time. The car had breaks issue and it showed in the middle of the deserted road which was so scary. And instead of 3-4 hours trip it took us 6 an 1/2 hour to get to my destination. My old mother was so frustrated and edgy.
Thank you for your review, Marzieh. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Shout to the grapevine location one of the best experience I have had with renting a car Sage and his team will give 10/10 service so respectful very personal and will help out anyway they can. I rented at other location and never had service the way I did at this location keep doing what you guys do you can tell them are loving what they are doing through the way they take care of your needs.
Thank you, Reina! We're thrilled to hear you had such a fantastic experience with Sage and the team. Our goal is to provide exceptional service, and it’s great to know that you felt well taken care of. We appreciate your kind words! - Isabella
Nice people, the service was fantastic, the car run great, what i like the most, they make it easier for you to renew your rent or confirm your drop off!
Thanks for your positive review, Ronel! We hope to see you again soon. - Isabella
Bastante mala como por su expresión en mi superior comentario
Thank you for your review, Tomas. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Scheduled a full size suv only to find out they were not available due to recall. Had to downsize to minivan. The staff was very friendly and accommodating. Seems if changes need made the customer needs notified
Thanks for your positive review, K! We hope to see you again soon. - Isabella
Always great service with friendly and helpful staff. A quick phone call will answer most questions, and mediate any arising issues. Highly recommend Enterprise.
Thank you for your kind words, Neville! We're thrilled to hear that you had a great experience with our friendly team. Your recommendation means a lot to us. Looking forward to serving you again soon! - Isabella
Answer: They do not respond to complaints. Which is kind of frustrating when you have a complaint.


Thank you for your feedback, James. We’re glad to hear that our team make your experiences enjoyable. We look forward to seeing you again. - Lisa