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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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It was great, * was patient and made it simple and explained every question I asked. He made it simple for me when I needed the car an extra week. * also was nice when I called in once and help me with a question I had.
* Personal info redacted by admin
We have rented with Enterprise for Years. If there is any problem with our rental car they are always there to set things right.
Thank you for your loyalty, Don. We appreciate your trust in us and look forward to seeing you again. - Lisa
Vehicle rented from Enterprise was okay, had a weird smell like rotten fruit but otherwise it was a good car (Mitsubishi crossover) and was a reliable vehicle. Agents were knowledgeable and friendly and very helpful. Would recommend Enterprise to my family and friends for their rental needs.
Thank you for your feedback, Jonathan. We're glad to hear you found the vehicle reliable and our team helpful. We appreciate your recommendation. - Lisa
Easy pick up and drop off! They let me know when the insurance company wouldn't be paying anymore and offered the same discounted rate.
Thank you for your feedback, Amanda. We're glad to hear that you found the pick-up and drop-off process easy, and we appreciate your recognition of our efforts to keep you informed about your options. - Lisa
Car condition and customer service was great! The Denver location staff deserves a shout out - same gentleman handled my pick up and drop off, and he was phenomenal.
Thank you for your feedback, Jordan. We're glad to hear that you had a great experience with the vehicle condition and our team. We appreciate your review. - Lisa
My auto insurance faxed over the information for my car rental. They had a car for me the next day. Fast, easy and convenient.
Thank you for sharing your experience, Kathleen. We’re glad to hear that the process was fast and convenient for you. - Lisa
An excellent rating for Enterprise. This was an insurance rental while our car was being repaired. They were very helpful, friendly and our car was clean and ready when needed. Would definitely use Enterprise again.
Thank you so much for your kind feedback, Judy. We’re delighted to hear that our team made your experience smooth and hassle-free, and we look forward to serving you again whenever you need us. Your trust means the world to us! - Isabella
I was taken very good care of by the staff and they were all very helpful and very nice and they were really nice and friendly and they made sure that I was kept in the loop about my rental and they even picked me up to go get my rental and they also dropped me off to go get my car back from the shop and they were able to take care of me in all the right ways and they are all Rock Stars to me too!
Thank you for sharing such a wonderful experience, Michael! Knowing our team made your journey smoother and accessible means the world to us, and we'll continue striving to provide service that truly takes care of all your needs. If there’s ever anything else we can do, please don’t hesitate to reach out. - Isabella
Second rental here in 2 months. Both experiences were seamless. Andy was very helpful with the last one. P
Very professional. Thank you.
Thank you so much for your continued trust and kind words, Richard! We're glad Andy and the whole team could make both rentals seamless. We truly appreciate your support and look forward to serving you again soon. - Isabella
From the first day to the last Joey was kind considerate efficient and professional great experience with Enterprise I will use enterprise again
Thank you so much, Elizabeth, for sharing your wonderful experience with Joey and our team! We're delighted to hear you felt well supported throughout your rental process, and we look forward to making your next visit just as smooth and pleasant. See you again soon! - Isabella
If there was an option for zero stars, that's what it would be. The Jonesboro, Arkansas location is one I would never refer anyone to. The vehicles are never clean, the customer service leaves much to be desired, and it's nothing like the experience that Enterprise advertises.
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. – Lisa
Derrick was an amazing help. He made the process super quick and easy. Overall he went over and above. His customer service skills are 10/10.
Thank you for your feedback, Caitlin. We’re thrilled to hear Derrick made your experience quick and easy. We pride ourselves on exceptional customer service, and it's great to know he exceeded your expectations. - Lisa
Price was fair and the transactions were seamless. I had the pleasure of dealing with Britt for my vehicle return and shuttle service. His contagiously positive attitude and commitment to excellent service made this an A+ experience for me.
Thank you for your feedback, Adam. We're glad to hear you had a positive experience with Britt and found the transactions seamless. We hope to see you again. - Lisa
This location has such great staff. Super understanding, willing to help and accommodating. Will definitely consider this enterprise if ever I need another rental!
Thank you for your feedback, Faith. We're glad to hear that our team made your experience positive and accommodating. We appreciate your recommendation and look forward to assisting you again in the future. - Lisa
I always rent from the store in Acworth GA because they have the best customer service hands down! And this time was no exception. I reserved a mid-size compact suv but received what looked like a compact suv-apparently because it was all wheel drive it's considered midsize however it was a tight fit for my needs. When I returned the car I explained that it was not what I reserved. The service rep said "how can I make this right for you?" I was so impressed with the way this situation was handled. This store deserves so much credit for how it handles customer concerns and does what it takes to ensure satisfaction. This is such a rare approach in today's world. I actually go out of my way to rent from this specific store and will continue to do so.
Hi Mischa, thank you sincerely for your thoughtful review. We're genuinely glad our team could turn your concern into a positive experience, and we look forward to continuing to provide you with the dedicated service you’ve come to expect every time you visit. Your loyalty truly means a lot to us. - Lisa
Took all my points, bad key no beeper or signal; this was a one day return with no gas used cramp in finger from Manuel key use. No gas was used call manager early to make appointment to return car and vefified w45 minutes jennifer on records a plus told manager issue manager left site before I arrived/ one month represnetative had no traing alex or jack? A 50 year custumer abused again last month reservation for pick up was dropped by office lost medical procedure?
We're listening and would like to know more, Richard. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Staffs the main reason I go back. They call and check in they do what they can to help people and with an awesome attitude regardless the situation. I couldn't do it. So bless them
Thank you for your wonderful feedback, Rachel. We're glad to hear that our team make such a positive impact. We appreciate your kind words and look forward to welcoming you back. - Lisa
Employees were nice and even called to see if I needed an extension on my last day. Car was clean, drove well. Very simple to rent and drop off even after hours
Thanks for sharing your experience, Riley. We're glad to hear our team made the process easy and that you were pleased with the car. Your feedback means a lot to us, and we hope to see you again. - Lisa
This was by far my best experience in fifteen years of renting vehicles. The customer service went above and beyond my expectations, and the vehicle was everything I needed. I recommend this Enterprise location to everyone.
Thank you for sharing your feedback, Matt. We're thrilled to hear that you had such a positive experience and that our team exceeded your expectations. Your recommendation means a lot to us. - Lisa
Great location and staff. Cars are well-maintained and are usually newer models, which I appreciate. I'm in and out pretty quickly.
Thank you, Earl, for the positive feedback. We're glad to hear you had a quick experience and appreciated our well-maintained vehicles. Your satisfaction is important to us. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Oliva, for your wonderful feedback. We're thrilled to hear that Hamza and Jordan made your experience so positive. Our team aims to make everything as easy as possible for our customers. - Lisa