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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Very friendly and efficient staff.
Very nice and clean car. Easy and quick check in and check out.
It started with another rental company recommending them when they themselves couldn't meet my needs. Enterprise requires a lower deposit than where I originally went & that's what I needed. More wiggle room so that I could afford the rental, the deposit, the gas & all the other expenses required for my last minute trip out of town for a family emergency. Then, after arriving at enterprise. Not only was the whole thing affordable, but the customer service was spot on. They really made sure I had the car that I needed, that it was clean and all fueled up. They got me on the road with little to no fuss. When I needed to stay an extra day where I was out of town, extending the rental period was just as seamless and hassle free, no questions asked. Upon my return, naturally my stuff was everywhere in the car. Did they hassle me? Did they make me feel pressured & in a rush? Absolutely not. We finished my return so that I wasn't being charged for any extra time snd they allowed me to take my time & get everything out without having to just throw it in my car... which would have just created a stressful situation when I arrived home. They took the extra worry and stress away so I could focus on family and they did it at a price that didn't break the bank. Thank you for everything! I'll be a returning lifetime customer. Why 4 stars?
Because there's always room for improvement. I would say that making loyal customer discounts and bonus rental rates an easily obtainablething would be the 5 star icing on the cake. 😉
Thank you for sharing your experience, Kimberly Ann. We're glad to hear that our team made the process affordable and stress-free. Your feedback is appreciated, and we look forward to seeing you again. - Lisa
Service was fast and he was very nice and helpful the office was clean and the bathroom they give you a choice to choose your car for a little extra
Thank you, Amy, for your kind words. We're thrilled to hear you appreciated the fast service, our friendly team, and the option to choose your car. Your business means a lot to us. - Lisa
People are always nice and respectful and very helpful
Thank you, John, for your kind words. We're thrilled to hear that our team has made such a positive impression, and we're looking forward to seeing you again. - Lisa
Amazing experience. Rental agents especially the one that I dealt with extremely professional. Funny, very accommodating, I would absolutely go there again that location specifically. I had reserved a compact size vehicle asked for a free upgrade and got it without hesitation. I thought that was really nice of them to do. My back is wrecked so comfort is key as I had a 5 Hour drive ahead of me.
Thank you for sharing your amazing experience, Jen. It’s wonderful to hear the team made you feel comfortable and went above and beyond. We hope to see you again. - Lisa
I like the fact that I was able to get picked up from the body shop and also was able to leave the rental at the body shop when I retrieved my vehicle
Thank you, Sharon, for sharing your positive experience. We're glad to hear that the pick-up and drop-off service made the process smoother. - Lisa
The experience was great, customer service was exceptional. From the first phone call to the office to the agent on site they were polite and patient thank you.
Thank you, Joan, for your kind words. We're thrilled to hear that our team made your experience positive and enjoyable. - Lisa
I rented car through Priceline and when I showed up at Enterprise to pick the car up, I was told there was no availability. They told me there was a "glitch" in the computer system that showed availability when there really wasn't any. I called customer service as the location I went to told me I was "on my own" to find a place that had availability. The customer service agent said they weren't permitted to search my area for availability as their system still showed my failed rental as "open". I was then told my concerns would be escalated to management, that would call to help solve issues. But was not given a time that would happen. I needed a rental within the hour as I was traveling and had places to go. So I began a search myself and after a couple of hours found another rental 10 miles from the one that had no availability. Management did finally call and leave a message over 10 days from when my issues were "escalated". The representative where I rented the car from was very nice and knew what he was doing. The only positive I had in this experience.
Hi Phil, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa
Enterprise was a great experience the rental went smoothly. The associates were very kind and helpful I was in and out the office in no time will always recommend enterprise again and the price for the rental was exceptional!
Thank you, Deonta, for sharing your wonderful experience with our team. We’re delighted to hear that everything went smoothly and we could offer excellent service at a great rates. Your recommendation means a lot to us. - Lisa
Enterprise is a top flight car rental company. I would highly recommend this rental company without any reservations whatsoever. The customer service was simply outstanding.
Thank you for your fantastic review. We're thrilled to hear that you had a great experience and appreciate your recommendation. - Lisa
Great service as always, nice clean late model cars at a good price. Always get great service and a special shout out to Frank, the Manager, who is always exceptional. Would and will come back.
Thank you for your wonderful feedback. We’re glad to hear you had another great experience and appreciate your shout-out to Frank. We look forward to welcoming you back for your next rental. - Lisa
Efficient and friendly service. Easy to make/modify the reservation. Car had no problems. All good. Thank you.
We appreciate your feedback, Sheri. It’s great to hear you had a seamless experience and found our team friendly. Thank you for choosing us. - Lisa
Very effortless and pleasant experience. As a first time renter, I was very anxious and stressed out. Enterprise representative took care of all that I needed and had me go out the door quickly. If I ever need to rent a car, I would definitely go to enterprise!
Thank you for sharing your experience, Jessica. We're glad to hear that your first rental was effortless and that our team helped ease your anxiety. We look forward to assisting you again whenever you need a rental. - Lisa
1. Booked on line.
2. Flew in from NY.
3. Picked up my awaiting car.
4. Drove off w/o a hassle. (GREAT STAFF!)(EZ BREEZY!)
Thank you for your feedback. We're glad to hear your experience was hassle-free and that our team made a positive impression. - Lisa
Love that you actually deal with the managers and they seem to really care.
Thank you for your positive feedback, Charla. We’re glad to hear that you had a great experience interacting with our leadership. - Lisa
Great experience! The van was clean and in great working order. Everyone was so kind and easy to work with. Easy rental and return. Will definitely rent from Enterprise again.
Thank you for your positive feedback, Trina. We're glad to hear you had a great experience and found the van to be in excellent condition. We look forward to seeing you again. - Lisa
Not happy with the service I received, did not honor my reservation and needed my auto body shop to intervene on my behalf to acquire an auto!
We're listening and would like to know more, Wayne. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
Vehicle options are good. The Customer Service at the Forest Lake, Minnesota location is the best I have found. Aaron is a top notch employee. Thank you.
Hi Christin, thank you for your kind words. We’re thrilled Aaron and the Forest Lake team made such a great impression, and we look forward to seeing you again. - Lisa
Ket and the turn in team was thorough and efficiently making the transitions from no car to rental and rental back to my car seamless. A surprising stress relief after a car crash. Thanks guys! -Pat
Hi Pat, thank you for sharing your experience. We're glad our team could help make what was a difficult situation feel smoother and less stressful. - Lisa
Was not provided with the size car I reserved and nothing was done to compensate me for the small car I was provided when I ask that something be done to make it right.
Thanks for your comments, Guy. If there is anything we can do to help, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience, Jo-Anne. We're glad to hear that our team made your visit enjoyable and that you found the car clean and the process quick. - Lisa