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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Lucas was very personable and patient with us old folks. Enterprise didn't send us through several prompts, either. Would use again!
Everything went okay... This is the third time I rent car for you guys... Everything be okay so far... I hope when I return my car on Friday... you take me back to my place where I had to pick my car... Thank you
Every time I come here I'm met by lovely people, options, and I leave with a car I'm happy with.
I'll always use this place when the need arises, so I highly recommend.
Everything went smoothly. The staff was very friendly
The price for the 12 passenger van was great and when we pulled in 5 minutes until closing the staff members were both super nice and very efficiently settled our account. Thank you!
I needed to rent a car for the day while mine was being repaired. Everyone at this Enterprise location was awesome. Nick (Manager) called me as soon as I made my reservation and along with Cade and Matt they provided excellent service for a fair price. They picked me up, gave me a better car than what I had reserved and then dropped me off at the shop when my vehicle was done. Highly recommend!
Kudos to Jandaly & Jade. Upon our arrival they anticipated a delay of about 30 minutes as our rental was still in wash bay, but by the time we finished checking in the car was ready. Properly cleaned, comfortable, well-running vehicle (Nissan Altima). And the ladies are very courteous & friendly... bonus!
(Definitely an improvement over our last experience in Feb, but I still would've given 4* then. There were a few snafus w the car, but the ladies were helpful along the way.)
Good work Jandaly & Jade! 5*
Great car rental experience at Enterprise in Matthews NC. Close to where I was staying (so much better than going to CLT!). The car was great and reliable, the staff were great. Thanks for making it easy.
This is the second time in three months I have rented from the Deerfield Beach location the woman who works there is amazing she's by herself and she is very efficient always pleasant always thank you for waiting and greet you when you walk in the door and when you turn your car in she always thinks you for renting from them. I will rent from them again
My experience was great I'll do it all over again💞💞💞💞💞
Amazing customer service by Parker at the white bluff branch in savannah GA (7510 White Bluff Rd, Savannah, GA *******). He got me a vehicle on last minutes notice. Extremely reliable, polite, quick, and friendly.
Top-notch customer service! The entire process was fast, smooth, and straightforward—no gimmicks or wasted time, just reliable and efficient support.
Godswill Mogu was especially kind and helpful throughout. Even when I called for additional support, the team was responsive, professional, and very courteous. Highly recommend!
I was grateful that they were able to pick me up from the auto body shop and then drop me back off when it was time to pick up my vehicle. The team was nice and extremely helpful.
For my car rental I use Buena Park location always. The customer service very friendly and professional. I like to mention the amazing service I received from Ms. Breezy Flores & Kelly Mendoza at check in & checkout for great welcoming.
The person who I dealt with was extremely friendly and very helpful. There was a problem with the car and I had to bring it back the next day. She switched it out very quickly and got me on my way. She was very professional and consumer oriented.
One of the easiest & best car rental experiences. The pick up & drop off is extremely convenient & helpful. The agent, Jack was especially nice & pleasant. Very accommodating. The cost was very affordable. I am pleased. And will definitely use Enterprise again. I highly recommend.
Truly a pleasant and efficient rental experience. The branch manager handled my rental and he was entirely courteous and professional. The vehicle was clean and checked out.
We rented from the Wixom location, Innocent was extremely helpful and gave us an outstanding experience. He was quick, efficient and friendly. The car was freshly cleaned inside and out.
Above & Beyond. That's all I have to say but this requires 50 characters to submit. So, this survey has been the worst part of the rental. The part that actually matters is 5-stars from Zac and his team of marvel character heroes.
Thank you for your amazing feedback, Daniel! We're thrilled to hear that Zac, and the team made such a positive impact. Your satisfaction means the world to us! - Christina
Great customer service. Everything went very positive and smooth. They made it a very pleasant experience to rent a car. Thank you
Thank you
Thank you for your kind words, Bryan! We're thrilled to hear about your positive experience with our team. Providing excellent customer service is our top priority, and we're glad we could make your rental process smooth and pleasant. We appreciate your feedback! - Christina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Ryan! We're thrilled to hear about your outstanding experience with Innocent. It's great to know our team made your rental process enjoyable. We appreciate your feedback and look forward to serving you again! - Christina