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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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The staff at the Veterans Parkway Enterprise are a great team. Sam, who handled our pick up and drop off made the process easy and send us on our way. It's staff members like him makes a company stand out against other companies. His professionalism and knowledge was outstanding.
The driver who picked us up, the young woman who worked with us, and the young man who called to check on our satisfaction were all outstanding.
I liked the Branch Manager
Jordan Hooks
Customer service that she give us
She was very nice with us.
And will rent again from the same location for the next month
Thank you Jordan Hooks
Thank you enterprise
I had a great experience with Enterprise Rental Car. From the moment I walked in, I felt very welcome and well taken care of. The team went above and beyond—they even picked me up from a different location, which made everything very convenient.
The manager was especially helpful. Even though he was busy, he took the time to call my insurance company and made sure I got a larger vehicle similar to my truck. That level of effort really meant a lot.
Communication throughout the process was excellent, with clear and timely updates via text message. After I returned the rental car, they even called me back to let me know that my deposit was still on hold and would be released within a couple of days, which I really appreciated.
Overall, it was a smooth and stress-free experience. I truly appreciate the outstanding customer service and would definitely recommend them.
Always dependable pick up when & where needed. Courteous and knowledgeable concerning the fastest route to get back. Pleasant, welcoming and efficient at their rental outlet. Good service.
Ruth Ripley
No option on what type of car. Gave me the highest priced, charged for Insurance I didn't want. Manager wouldn't call me back
The vehicle condition and the renting/returning experience was pretty good. The only reason for a negative feedback is that I discovered near the end of the trip that the vehicle's registration expired over a year ago. Driving that vehicle has been a huge safety/legal risk, and I expected Enterprise to be a little more observant about their fleet before letting a vehicle go on road.
Very easy and fast to do. Everyone was so helpful! They answered my questions when I needed clarification. Truly a wonderful company to deal with.
Hi Cheri, thank you for your kind words. We're thrilled to hear the process was easy and that our team could provide the answers you needed. - Lisa
Customer service is amazing especially at park ave love the service there the only place o will go to fast cars are always clean and gas always full
Thank you, Juanita, for sharing your kind words. We're thrilled to hear our team and service meet your expectations, and we look forward to making your future rentals just as smooth and enjoyable. - Lisa
Lovely, very clean customer service excellent. Ride was very relaxing felt no bumps in the road
I would rent again from this location
Thank you for your kind words, Jacquel. We're delighted you enjoyed a comfortable vehicle with excellent service, and we look forward to welcoming you back. - Lisa
The people at the Lumberton location are always very nice and accommodating. I have rented several cars from there and always the same great service each time I pick up and when I return a vehicle.
Thank you, Patrick, for consistently choosing us and for your kind words about our Lumberton team. We appreciate your loyalty and look forward to welcoming you back again. - Lisa
Customer service was great and the vehicle was clean and ready to go on time.
Thank you, Enoch, for your positive feedback. We're glad to hear you had a great experience and that the vehicle was ready when you needed it. - Lisa
This was a great location and I had a great experience. Pick up and return of vehicle was a breeze, great communication and friendly employees. I ended up getting an upgraded vehicle at no additional charge. I would highly recommend enterprise if you are looking to rent a car.
Thank you for your feedback, Randy. We're thrilled to hear that you had a great experience and enjoyed the upgrade. Our team always aims to provide excellent communication and a hassle-free experience, and we appreciate your recommendation. - Lisa
My most recent renal experience was the most ideal situation because I earned a free day and redeemed an upgrade coupon, so all I paid was the damage waiver for a smooth SUV ride. Straight-forward service!
Thank you for sharing your experience, Elaine. We're glad to hear that you enjoyed your recent rental and took advantage of our rewards. We appreciate your feedback and look forward to your next visit. - Lisa
Staff was extremely friendly, professional and made customer service their number one priority. Any questions or concerns I had were addressed without hesitation. It is rare to have a positive customer experience like this and it is very much appreciated. I won't hesitate to use Enterprise again or recommended it to others.
Thank you for your awesome feedback. We're thrilled to hear you had such a positive experience and appreciated our team's dedication to customer service. We look forward to welcoming you back. - Lisa
Exceptional service. Convenient location. Choices of vehicles are outstanding
Phillip, thank you for your thoughtful feedback and kind words about our service and vehicle selections. We’re delighted to hear your experience was seamless and truly appreciate your recognition. Safe travels, Christina
I had a great experience with Enterprise during my recent rental for a work trip. The rental process was smooth, efficient, and stress-free from start to finish.
Alexis Turner, the Assistant Branch Manager, was extremely helpful and went above and beyond by even calling to make sure my rental process was going well and that everything met my expectations. That level of customer service truly stood out and made the entire experience exceptional.
This level of service will definitely keep me coming back. I have not only recommended Enterprise to our work team, but I have specifically recommended the Hilton Head location because of the outstanding service I received.
Thank you for providing such a professional and customer-focused experience.
Amari, we’re thrilled to hear Alexis and the team made your rental smooth and so connected! Your kind words mean a lot, and it’s great to know you’re confident enough in us to recommend the Hilton Head location to your work team. Thanks wholeheartedly for choosing us again! -Christina
Vehicle is always ready when I arrive for pickup. Bailey, the agent, is always so cheerful and even remembers my name. He is very helpful and goes over the Vehicle to make sure I know how everything works. Also I get a text with a contact number if any issues come up while on the road. Very professional. I have only rented from Enterprise for yrs. I only rent from the Little Neck Rd. Office because of the employees. They are great and get you on the road quickly.
Thank you so much, Debra, for your kind words and continued loyalty. We're thrilled to hear Bailey and our team consistently make your experience smooth and welcoming. Looking forward to assisting you again on your next trip! -Christina
I was able to transfer my initial reservation at a location over an hour drive from my home to a pick up location 15 minutes from me with no issue. Each staff member I spoke with, from both locations, was polite and friendly and I felt like they really wanted me to have a good rental experience. I will definitely keep using Enterprise.
Hi Stacy, thank you for sharing your experience with how smoothly we handled your reservation transfer. It means a lot to us that our team made you feel valued and cared for throughout. We look forward to being part of your future travel plans! -Christina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Douglas, for sharing your excellent experience with us. We're thrilled to hear you’ll choose us again. - Lisa