Enterprise Rent-A-CarReviews 5,795

This is the worst experience i have ever had. I was in a car accident and Geico insurance flipped the bill. This was my first car accident did know how the car rental worked. My insurance covered $30 per day they tried to upsell me on a bigger truck. I say sure why not then they tell me i have to leave a $300 deposit. I said no way my insurance is paying so they say ok we only need $150.00. I gave my card then they tell me in another few days we will need another $150.00. I called my insurance and advised them they sais no way something is fishy here. They called and straighten it out. They told my insurance i was not in a Compact car. They put me in a bigger car to get more money from me even though insurance paid the bill. Crooks! 1
I returned the car 2 weeks later they stored my credit card and billed me $266.00 dollars saying i owed for tolls i had my Ezpass in the car now this car had Florida plates on it. They advised me someone left the Ezpass device on so i got charged. I told them i knew nothing of any device on the car fro tools no one from car rental explained anything about some toll mechanism implanted in car. SO THESE CROOKS FIND WAYS TO TRY TO SQUEEZE MONEY FROM YOU ANY WAY POSSIBLE. IWOULD NEVER EVER IN MY LIFE RENT A CAR FROM THEM. I HAVE CALLED GEICOAND MY BANK TO DISPUTE THESE CHARGES. I WILL POST ON EVERY SINGLE SOCIAL WEBSITE SO NOBODY ELSE GETS TAKEN ADVANTAGED OF! ENTERPRISE IS THE BIGGEST CROOKS DONT EVER USE THEM IF YOU VALVE YOUR

I rented a car from Enterprise car rental 99 h Street Northeast Washington DC and was accused of putting a scratch on the same place that had a dent on the bumper before I rented. I returned vehicle and was accused of putting a scratch under bumper in same pot where it was all ready a dent at top of bumper. They playing with people money and live. Don't go to that one you will be mad just like iam.not try to give me my refund. For something they miss and want me to pay for

I went to rent a car walked in the door set for 45 minutes no one was in the office I could have taken everything out of the building this happened at Sherwood Arkansas.

Enterprise rent a car is professional crooks.
They can charge you whatever they want put whatever they want on your credit card you can't talk to anyone and they don't answer to anyone they are professional crooks, worse than the mafia.
Their service is the worst,
The absolute worse.
The Better Business Bureau needs to shut them down or investigate them.
Be cautious extremely cautious before dealing with these professional crooks.
Don't say that I didn't warn y'all.

ENTERPRISE CAN NOT BE TRUSTED!

Enterprise emailed 12 hours before the booking to say they had to cancel, even when they sent several sms and emails confirming the booking

Appalling experience, because of the late notice unable to hire another meaning onward travel bookings were ruined

I received a vehicle for July 30 and I went there at my time to pick up and they told me they didn't have t vehicle for me it think you should do better on it

We recently rented and did not have a good experience with the mechanics of not one but also of the replacement vehicle we were given. However, when we returned vehicle and explained our situation Zachary from Enterprise La Crescenta, was very apologetic and sympathetic to our troubles and issued us a refund. It was nice to be acknowledged and heard. ThAnk you Zachary. We will be back.

I booked a car to pick up in Melbourne airport. My flight was delayed and I arrived after the office closed. I went back the next day to pick up the vehicle and was told that the booking had been cancelled and no refund would be given. I've used Enterprise around the world and have been extremely happy however this is the WORST customer service I've ever received. A loyal global customer no more! DO NOT USE THEM!

I haven't rented a vehicle since before the pandemic. What a change! Customer Service is non-existent both online, over the phone and in person. Unintelligent people working for the company. How are you (Enterprise) in the business of renting cars if you don't have any? You (Enterprise) take the reservation for a vehicle both online and over the phone as if a plethora of vehicles are just waiting to be rented when exactly the opposite is true! Why wouldn't you suggest that I check with the rental agency location prior to driving out to see them that they may not have a cars to rent? Just ignorant customer service and a complete waste of time trying to do business with them. Never again...

Enterprise is Worst car rental company I've ever used. The car they gave us very poor and weak should be cash for clunkers car. I called their main number, they said they will swap it and timed me to go to nearest airport to swap it. After driving 40 minutes to airport they wouldn't swap it at the airport after wasting time and gas to go to their airport location. I will never rent from this company.

I rented an 8-seater Suburban & received a confirmation only to later discover they don't have them - at all! The employees KNOW the website is broken and apologized, but how does that help? Enterprise can not be trusted. I had to change my vacation plans after renting. Just look up the Seinfeld bit on reservations. That spells Enterprise.

Mr. Austin Arenhole and super-team are hands down one of the best in the retail business! I've been using retail car services just most recently, and really appreciate the great customer service and wonderful hospitality. I can honestly say they've have earned my business for life. 5 Stars!

Abe T.

Tried to rent a car. On the phone with someone forever that I couldn't understand. Finally got everything taken care of and had a pick-up time. They called me a half hour later and said they didn't have any vehicles that it would be the next day. Called the next day and was on hold for almost 20 minutes. The manager whom called me the day before acted like she didnt know what was going on. This is the Muncie Indiana location... my advice... rent from someone else.

Enterprise is the absolute worst company to deal with. They had my rental date incorrect and after confirming my rental date and location in 3 separate phone calls to them was informed at the last minute, as I was pulling into the body shop, that the Enterprise location I'd made the reservation with didn't service the body shop they knew I was going to. Since they completely screwed up, there were no vehicles available to meet my needs. Absolutely pathetic!

Our rental ended up with a flat tire. We put the spare on ourselves which is a full size tire but bc its a different tire pattern we have to get a new rental however we're on vacation w family and need a certain size vehicle which they don't have so now we have to pay for a new tire out of pocket. No one will help us get this figured out. We have now lost $700 in Disney tickets, stuck w no car, and on hold for over 3 HOURS! This is absolutely ridiculous! WORST CUSTOMER SERVICE! WHATS THE POINT OF A SPARE IF YOU CANT USE IT? AND WHY DO WE HAVE YO PAY FOR IT OUT OF POCKET? If we wanted all this BS we would've drove our own vehicle!

What a difference it was to rent a car through Enterprise( Budget is a nightmare from start to Finnish.) Twice I have reserved a car that was not available when I showed up at the Budget dealer shop. They had no car at all to offer me and never even apologized for the situation that put me in. I needed a car for a very important reason. My daughter had several college tours lined up) I reserved, creceived a confirmation even pre paid for my car at Budget. Only to be left stranded and panicked On two separate occasions (Budget have a glitch in their system that doesn't update when they run out of cars) That was Budget in NewRochelle.
Now back to Enterprise in New Rochelle: Such a positive experience from start to finish. First and foremost I want to say that every single staff member was kind, friendly and helpful. I personally had the pleasure to deal with two lovely young ladies: Shannon & Jaena Rene. They were both so sweet, helpful and patient with me throughout. They were both very knowledgeable about each car. Enterprise is lucky to have such wonderful women as their employees!
I needed to extend my rental for a few days. Each day when I had to extend my rental car agreement: I had no problem getting an actual human on the phone to talk to. Serenity now lol I truly appreciated being able to get a human being on the phone that reassured me about the rate & who confirmed the extension.
Budget on the other hand is a stressful disaster to deal with. Budget doesn't even have a direct number to
Any of their locations. Try to get a human being on the phone: if you do you can make sure it's someone at some call center somewhere and no one you dealt with while renting your car.
Aftef the Pandemic and experiencing a shortage of actual human beings while trying to reach my bank or phone company or whatever it may be: I want to give praise Snd 5 stars to Enterprise for understanding the irreplaceable value and comfort that dealing with actual kind human beings provide. I will definitely always choose Enterprise if or when I need to rent a car again. Oh and I forgot: Enterprise was also a lot more affordable!