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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I placed a reservation for a crossover SUV with the Chadds Ford PA location, weeks before the 19th. I called the day before to ask if I could potentially show up earlier than my reservation time of 12 PM. I was told that would be fine
When I went to pick up the car at the reservation time of 12 pm I was told the car was given away, without my knowledge the reservation time was changed to 730 AM! I received no phone call or email indicating the change in reservation time or call to be informed that the car was going to be given away. Completely and utterly unprofessional. I asked the attendant if I could use any of the MANY SUVs in the lot. But was told they were "reserved", incredibly insulting that my reservation was not being honored but others were. The attendant then contacted other locations to find an SUV And she did, at a location 40 minutes away in the opposite direction we were traveling! This hour and half delay caused us to miss a family event and put our drive to North Carolina during rush hour traffic.
The failure of the chadds ford enterprise locations cost me and my partner many hours and additional fuel costs. Not even mentioning frustration of having deal this COMPLETELY AVOIDABLE SITUATION.
If enterprise hopes to receive any of my business in the future, you will need to adequately compensate me for ridiculous failure to conduct a professional business.
Very nice people to deal with. I thought the price was fair. The manager was a really nice lady to deal with.
The lady that helped me was very compassionate about her job and very nice. Enterprise needs more employees like her.
I love the professionalism of the staff at the Cedar Hill, TX location. I was in and out in just a few minutes when I picked up my rental and when I returned it. I highly recommend Enterprise for your car rental needs and I appreciate the staff for their warm smiles and willingness to help throughout the entire process.
Very knowledgeable professional and personal staff and the car was immaculate
Had a emergency trip, Jamal had my car ready. Had a death in the family while in TX. Called Jamal, no problem. Excellent service.
Great customer service under horrid weather conditions (hurricanes).
Excellent The entire transaction was smooth and quick and easy.
Absolutely horrible. You guys had two vehicles basically break down on me and one vehicle that should never be rented to anyone. Ally, is the only reason this isn't a 1 star review.
Christian was the best part of our experience. Very knowledgeable and went above & beyond for us.
I've been renting from the Stockton Auto Mall Enterprise car rental for over the past 5 years for my annual medical conference and they have done just a phenomenal job with service personality and then just you can ask for anything better so I will continue now and in your future.
Outstanding customer support. Had to be the most outstanding car rental service in all my experience.
Every time I rent from you guys, I feel a sense of being robbed! You add fees that make no sense, all these extra service fees and gas fees. You charge for extra fuel even though I gave back the with a full tank of gas last time and this time, I was supposed to give back the car with a half a tank of gas and I gave it back with a full tank of gas but when I give you extra & ask for a refund on my gas just keep it and don't refund
Very people friendly, helped with all my needs and very quick and efficient on getting you in your rental.
Not satisfied with the service would not recommend them. I had a special need and didn't honor my request
All the employees there are very nice I👍 Good job everyone
The Waynesburg location is neat & clean. Matt is super friendly, yet professional. The cost of renting a vehicle here is reasonable. Car was ready on time, and a driver took me to pick up my car the next day. Overall, it was a good experience.
The customer service was great, from pick up to drop off. I highly recommend enterprise to my family and friends.
Could not have been any better! Great customer service. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members