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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Could not have been any better! Great customer service. Thank you!
Fabulous wonderful nice people from rental to return. Enterprise has my business from now on because of how wonderfully I was treated
We did last minute changes to our reservation but Patrick made it so easy.
We got a way better car than we expected. We are very satisfied with this company. Will definitely use for future business.
Will went above and beyond to help us with returning our rental and assisting us to our terminal. His attitude and customer service has made us lifelong customers!
Expensive service. No concern or appreciation of customer loyalty/retention.
Vehicle was perfect for what we needed. Attendant answered all questions and was very courteous.
Really easy experience renting from this location, great car and friendly staff!
Austin in Emporia, Kansas goes above and beyond to care for you. Stellar performer!
Always very friendly and helpful, staff is always understanding and helpful with my special needs, to help anyway they can to get me safely to and from my medical appointment and treatments. Thanks Enterprise
Nissan Rogue is not the car to rent. Uncomfortable and had continual problems with sensors on the exterior of the car.
Very easy and quick service. Was able to get a good car at a good rate the day I needed it.
Our check in & out, representative was Christian. He was very knowledgeable and courteous as he showed us the car we rented. He covered all the particulars of that model and left nothing to chance. All representatives should be as informed and dedicated to helping us know how to find & adjust the things within the car as he was.
Great service from start to finish! The employees were accommodating and kind and the car was clean and well-kept.
The Enterprise here in our city provides quick personal service. I appreciate the great customer service even at short notice for out-of-town business trips.
It was easy and fast and had a nice variety of cars to choose from
Great experience overall…vehicle was clean and full of gas
The first rental had to be jump started twice which was an inconvenience because I needed the vehicle to do my errands and for shopping, because of these two issues, I did not trust the vehicle when having to stop and then return to the vehicle and I was afraid it would not start.
After my car was totaled because an accident my insurance said I could get a rental. I was able to upgrade to a SUV. Similar to what I am used to driving. I was given prices and how much would be my expense. Working with the employees was easy with me never had to rent a vehicle before.
I was picked up and again reviewed all paper work before driving the SUV. I appreciate their extra time when I was stoll rattled from the accident.
Vehicle drove nicely. The man that worked there was friendly, helpful, and sent text messages to keep me informed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members