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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Well organized with pickup and drop off at shop. Kept us informed. And courteous. The kind of people you want to do business with.
Incredible and painless. From Check-out/Check-in... everything went smoothly. The staff were so friendly and worked to make our experience so smooth and effortless. The staff was polite and friendly!
Noblesville Enterprise was extremely helpful and friendly. I went in last minute before closing after having issues at another rental company. They got me into a rental with no issues so I could leave for vacation on time!
I was totally satisfied! The staff was awesome! I loved the car!
Employees were very polite and easy to work with. They made the whole process go smooth and easy!
Hailey at the Gloucester Enterprise office was extremely accommodating and efficient in helping me obtain my rental car. The driver who was sent to my house was prompt and very pleasant to talk with just speak with. I have always had the best experience with Enterprise, and I am a big fan.
I was given a car that did not work very well. A flapping sound started under the hood on the passenger side when I got to 40 mph. It would start and stop a couple of times on my short route to and from work. The windshield had a soapy film on it making it difficult to see out.
I needed a rental cause my vehicle was having some body work done. My insurance agent set it up and I loved the ease of both pick up and drop off. Had the rental for the week cause I don't have a second vehicle and needed to get to work. Staff was kind and friendly.
Awesome customer service and my representative went above and beyond to make sure I was satisfied with the vehicle before leaving. Awesome 👌 job
Overall great experience. The only complaint is, the person who details the cars need to clean under the back seats, found food crumbs and straw wrappers and found someone's credit and debit cards under there.
I had a good experience here the staff were very nice and friendly. I would definitely go back to them. They took good care of me when I needed a rental due to somebody hitting my car and I was glad I was able to get help from them.
Very nice! Gave me a nice car it was a little damaged in the front but overall the car was nice!
Fast and super easy. Used miles from credit card. Had a great BMW that was easy to drive, nice, and great on gas.
It was so easy to get to the RSW airport rental area, get the rental, return the rental and all down with the best customer service!
Great fast and smooth. Could not have been at a better rent a car place.
My vehicle was damaged, so I had to drop it off at a body shop. The enterprise agent worked with me to pick me up from the body shop, and was able to do so at MY convenience. Also, I needed a specific type of vehicle and after explaining my situation they were able to give me exactly what I needed. They were pleasant and incredibly helpful in a stressful situation.
I had a great experience at this location. The car I reserved hadn't been returned and Manase Mose went above and beyond to help me get the right car. He called another store and had an employee go pick it up. The drop off was great. I feel like everyone genuinely cared and wanted to make sure I had a great experience. You really don't get this type of customer service anymore and I am so thankful!
Enterprise in Jacksonville, IL was a great vehicle rental experience. Staff was friendly and very helpful. Vehicle we rented was very clean and well maintained. Would highly recommend.
Wonderful... staff was courteous and professional I I will use Enterprise
Answer: They do not respond to complaints. Which is kind of frustrating when you have a complaint.

