Enterprise Rent-A-Car

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Enterprise Rent-A-Car

4.5

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From the business

Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.


enterprise.com
Founded in 1957
St. Louis, MO, United States
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Enterprise Rent-A-Car Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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Utah
1 review
0 helpful votes
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Well organized with pickup and drop off at shop. Kept us informed. And courteous. The kind of people you want to do business with.

Date of experience: April 1, 2025
Georgia
1 review
0 helpful votes
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Incredible and painless
April 1, 2025

Incredible and painless. From Check-out/Check-in... everything went smoothly. The staff were so friendly and worked to make our experience so smooth and effortless. The staff was polite and friendly!

Date of experience: April 1, 2025
Indiana
1 review
0 helpful votes
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Noblesville Enterprise was extremely helpful and friendly. I went in last minute before closing after having issues at another rental company. They got me into a rental with no issues so I could leave for vacation on time!

Date of experience: April 1, 2025
North Carolina
1 review
0 helpful votes
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I was totally satisfied!
April 1, 2025

I was totally satisfied! The staff was awesome! I loved the car!

Date of experience: April 1, 2025
Illinois
1 review
0 helpful votes
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Employees were very polite and easy to work with. They made the whole process go smooth and easy!

Date of experience: March 31, 2025
Virginia
1 review
0 helpful votes
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Hailey at the Gloucester Enterprise office was extremely accommodating and efficient in helping me obtain my rental car. The driver who was sent to my house was prompt and very pleasant to talk with just speak with. I have always had the best experience with Enterprise, and I am a big fan.

Date of experience: March 31, 2025
Virginia
1 review
0 helpful votes
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Very easy
March 31, 2025

Very easy. Convenient. Helpful. Personal. Understanding.

Date of experience: March 31, 2025
Missouri
1 review
0 helpful votes
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I was given a car that did not work very well. A flapping sound started under the hood on the passenger side when I got to 40 mph. It would start and stop a couple of times on my short route to and from work. The windshield had a soapy film on it making it difficult to see out.

Date of experience: March 30, 2025
Minnesota
1 review
0 helpful votes
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I needed a rental cause my vehicle was having some body work done. My insurance agent set it up and I loved the ease of both pick up and drop off. Had the rental for the week cause I don't have a second vehicle and needed to get to work. Staff was kind and friendly.

Date of experience: March 30, 2025
North Carolina
1 review
0 helpful votes
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Awesome customer service and my representative went above and beyond to make sure I was satisfied with the vehicle before leaving. Awesome 👌 job

Date of experience: March 30, 2025
Texas
1 review
0 helpful votes
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Overall great experience
March 30, 2025

Overall great experience. The only complaint is, the person who details the cars need to clean under the back seats, found food crumbs and straw wrappers and found someone's credit and debit cards under there.

Date of experience: March 30, 2025
Wisconsin
1 review
0 helpful votes
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I had a good experience here the staff were very nice and friendly. I would definitely go back to them. They took good care of me when I needed a rental due to somebody hitting my car and I was glad I was able to get help from them.

Date of experience: March 30, 2025
Virginia
1 review
0 helpful votes
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Very nice!
March 30, 2025

Very nice! Gave me a nice car it was a little damaged in the front but overall the car was nice!

Date of experience: March 30, 2025
Michigan
1 review
0 helpful votes
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Fast and super easy
March 30, 2025

Fast and super easy. Used miles from credit card. Had a great BMW that was easy to drive, nice, and great on gas.

Date of experience: March 30, 2025
Maryland
1 review
0 helpful votes
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It was so easy to get to the RSW airport rental area, get the rental, return the rental and all down with the best customer service!

Date of experience: March 30, 2025
Mississippi
1 review
0 helpful votes
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Great fast and smooth
March 30, 2025

Great fast and smooth. Could not have been at a better rent a car place.

Date of experience: March 30, 2025
Tennessee
1 review
0 helpful votes
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My vehicle was damaged, so I had to drop it off at a body shop. The enterprise agent worked with me to pick me up from the body shop, and was able to do so at MY convenience. Also, I needed a specific type of vehicle and after explaining my situation they were able to give me exactly what I needed. They were pleasant and incredibly helpful in a stressful situation.

Date of experience: March 30, 2025
Texas
1 review
0 helpful votes
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I had a great experience at this location. The car I reserved hadn't been returned and Manase Mose went above and beyond to help me get the right car. He called another store and had an employee go pick it up. The drop off was great. I feel like everyone genuinely cared and wanted to make sure I had a great experience. You really don't get this type of customer service anymore and I am so thankful!

Date of experience: March 30, 2025
Illinois
1 review
0 helpful votes
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Enterprise in Jacksonville, IL was a great vehicle rental experience. Staff was friendly and very helpful. Vehicle we rented was very clean and well maintained. Would highly recommend.

Date of experience: March 29, 2025
District of Columbia
1 review
0 helpful votes
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Wonderful...
March 29, 2025

Wonderful... staff was courteous and professional I I will use Enterprise

Date of experience: March 29, 2025