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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Fastest, friendly and knowledgeable rental experience we have had. No doubt we will be using Enterprise Rental Car alwayz
Courteous and helpful attendants. Thorough on car inspection prior to rental.
Car was roomy for myself and my family. Good on gas, only had to fill up twice.
On-site team does a great job. For some reason (likely user error) my reservation had not gone through when i did it on the app. They found me a car with no problem. The car they originally had for me had just been returned and, during inspection and clean-up, they discovered a nail in the tire. So they quickly found me a different car and got me on my way. I was checked on frequently and updated while i waited in the lobby and they were apologetic for my wait despite the circumstances not being within their control. This was my second rental in the last 3 weeks from this location and I have three more travel dates in the next 4 weeks and will be reserving a car for all 3 and any future rentals with this enterprise office. They do an amazing job.
I've been using Enterprise for years, so there's no reason to change now. Good service.
It was a good experience. The staff was nice and competent.
Very excellent. The staff was very professional and tentative to my needs.
My experience was awesome. The staff was amazing professional courteous knowledgeable and friendly. They deserve a raise..
I really felt that I was cared and supported from the beginning to the end. Big appreciation to Latifa on showing great empathy and support on my situation and needs as well as Ella for walking me through features on a car that really really helped me good take of my in-laws :)
Loved the vehicle they put me in. Entire process was easy with insurance and Enterprise.
Great service from check in and returning the vehicle. Plus the value of usage for the vehicle was extremely reasonable.
GREAT SERVICE! The staff was efficient, cordial, considerate, informative,etc.
GREAT SERVICE*GREAT SERVICE
I had a great experience at the Parkersburg location, plus, I got a comedy show for free while I waited for my husband to pick me up after I returned the car. Customers are hilarious, and the staff did a great job dealing with their buffoonery. For example, no, you don't actually get the same car that was in the picture of the vehicle class you reserved.
I always have a good experience, this last car was a good gas saver I just didn't like that it said it needed a oil change and I wasn't made feeling secure about it kept feeling uneasy.
It was great dealing with the people at Enterprise!
Very pleasant experience. Professional and customer oriented team.
Had a great experience, excellent customer service
Great experience. No complaints. Customer service and the car itself was all great.
Amazing service. Staff went above and beyond to make sure everything was as it should be. Thank you for your commitment to excellence.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members