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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Nice vehicle and awesome customer service, price affordable for the weekend
Appreciate all the help and courtesy the associates gave.
Carlyn, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
A great experience dealing with Enterprise. A nice clean car and pleasant people to work with.
Hi Paul, thank you for the fantastic feedback! We're thrilled to hear you had a great experience with us and enjoyed our clean cars and friendly team. Your satisfaction is our top priority! - Isabella
Professional team; prompt service; clean car and overall great at experience
Thanks for the fantastic feedback, John! We're thrilled to hear you had a great experience with our team and enjoyed the clean car. We appreciate your support and look forward to serving you again! - Isabella
Great experience while my truck got fixed. Helpful and friendly employees. 10/10
Hi, thanks for the fantastic review! We're thrilled to hear you had a great experience with our team. Your kind words motivate us to keep providing top-notch service. We appreciate your support! - Isabella
Great staff, convenient location to my house, nice car, good price. The parking lot is a bit tight but the team even handled that well!
Thanks for your awesome feedback, M! We're thrilled to hear you had a great experience with our team and enjoyed our services. Your support means a lot to us! - Isabella
Very good company and good services. I like very much
Davis, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Best car rental experience I have had with the most friendly and professional people! Maybe partly due to the excellent Arizona weather, but credit is surely due to these Enterprise employees at the Mesa, AZ ( Broadway and Alma School Rd) location.
A Positive Attitude is something sort of RARE these days (sadly) and so it needs to be noted, when found, in an equally positive way!
Thank you for your wonderful feedback, Raymond! We're thrilled to hear you had such a positive experience with our Mesa team. We truly appreciate your kind words and are proud to provide friendly and professional service. Enjoy the Arizona sunshine! - Isabella
We had very friendly courteous service at Enterprise. They have been easy to work with while we we're waiting on our car to be repaired.
Thank you, Wendy! We're thrilled to hear you had a positive experience with our team. Providing friendly and courteous service is our priority. We appreciate your feedback and look forward to assisting you again in the future! - Isabella
The staff was courteous and helpful expedient, even though though it was crowded for Tuesday afternoon, they got everybody what they needed and out the door quickly
Thanks for the fantastic feedback, Theo! We're thrilled to hear you had a positive experience with our team. Your support means a lot to us! - Isabella
Always grateful for good customer service, newer and reliable cars. The professionalism of the employees is what keeps me coming back to Enterprise.
Thank you for your kind words, Jamie! We're thrilled to hear you appreciate our customer service and reliable vehicles. Our team works hard to maintain that level of professionalism, and it's great to know it makes a difference. We look forward to serving you again! - Isabella
Rosa was great. Friendly and courteous. Answered all of my questions and offered to find solutions for options that weren't currently available. I really appreciated it.
Thank you for the wonderful feedback, Larry! We're thrilled to hear that Rosa provided such excellent service and support. Your appreciation means a lot to us. Looking forward to serving you again! - Isabella
My rental was fine however, when I went to pick up my car from the repair shop and left the rental it took them 3 days to retrieve their car.
Thank you for your review, F. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise. Com/en/help/contact. Html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
They were excellent they treat you like family I will be renting with them again
Thank you, William! We're thrilled to hear you felt like family during your experience with us. We can't wait to welcome you back for your next rental. Your support means the world to us! - Isabella
The people were very helpful, the service was A+. The vehicle was clean and ran good. Very convenient with the pick up.
Thanks for the fantastic feedback, Joey! We're thrilled to hear you had a great experience with our team and services. Your satisfaction is our priority, and we look forward to serving you again soon. - Isabella
Always easy process, every rental i use enterprise
Thank you, Danielle! We’re thrilled to hear you find our rental process easy. Your satisfaction is our priority, and we’re glad to have you as a loyal customer. Looking forward to serving you again soon! - Isabella
Very easy and smooth process from beginning to end. The Enterprise desk agent that assisted us at the car lot in Lubbock, I believe his name was Dylan, was very efficient very friendly and courteous. We will definitely rent from Enterprise again!
Thank you, Joel! We're thrilled to hear about your smooth experience and that Dylan made such a positive impression. We look forward to seeing you again for your next rental! - Isabella
We were blessed to be able to have a nice car to use while ours was being repaired. Austin was a Very helpful and Friendly person that represented Enterprise car rental and he made our experience very easy and friendly to do.
Thank you, Michael! We're thrilled to hear about your positive experience with Austin. Our team strives to provide excellent service, and it's great to know we made your car rental experience seamless. We appreciate your kind words! - Isabella
Lexus and Zack are awesome people. They're very helpful attentive and they take care of your needs thank you.
Hi Tony, thank you for your kind words! We're thrilled to hear that Lexus and Zack provided you with excellent service. Your satisfaction is our top priority, and we appreciate your feedback. Looking forward to seeing you again! - Isabella
Great staff in Plyouth, MI so helpful, knowledgeable and with a smi always. Thank you Dom, LT, and Ryan. Stay outstanding you truly helped me so much. Thank you Lisa
Hi Lisa, thank you for your wonderful feedback! We're thrilled to hear that Dom, LT, and Ryan provided you with excellent service. Our team is dedicated to helping our customers, and your kind words mean a lot to us. Stay awesome! - Isabella
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Pauliszia, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella