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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Very professional and courteous staff. They made the process easy. I highly recommend them
Very quick, have available options ready, great customer service
Wonderful! Sarah, the agent that helped me was very professional, courteous, and knowledgeable.
Wait time was frustrating, staff was great. Car was good.
Professional and efficient customer service and experience
Awesome staff! I like it when you are acknowledged as soon as you walk in the door!
Checked in online, went into the store and everything was smooth, fast and easy. People were friendly and car was in good condition and clean.
The staff and customer service is always friendly, fast and professional. Thank you so much to Paulina and Shakeem for making my a good one.
Everyone at the n. Mays location were very friendly and helpful. The person who rented the car to me was very patient as there were glitches with my phone reservation. Carrie Ann who received my rental was very friendly and efficient. The manager of that location did a great job of hiring the staff. Thank you!
They make sure they help however they can. It's rare to find that nowadays. I will travel miles to rent from this location. You all treated me with love, care and kindness. Thank you enterprise Henderson!
Amazing customer service. And the vehicle was perfect for my trip
Other than the cost, my experience has been pretty good. The rental agent was great.
Very good, very comfy to drive and travel. It doesn't waste gas money.
They were absolutely easy to talk to, approachable, professional and accommodating. I will definitely be coming back!
Excellent staff, excellent service, highly recommend them
The pickup & dropping off of the rental vehicle was my only problem since my vehicle was in the shop
Good, fast and efficient process to rent the 2024 Jeep Sahara!
The service and vehicles are all that I expected. I will be a returning customer.
Professional and friendly. Handled an issue with a defective toll recorder promptly and effectively.
Quick, professional, simple. Outstanding customer service. Above and beyond, thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members