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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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The people who assisted Us in getting the car, the communication was great they were very positive and it was a great experience in returning the car was smooth and easy. I really like the staff I liked the car it was a great experience thank you so much!
Flawless! Smooth transition Enterprise has it down to a science. No waiting, no filling out forms just get in the car and drive. Beautiful riding car. Loved the alert when your indicator stayed on. Staff very pleasant and helpful. Definitely would use again.
The representative, Joe, was professional and courteous. The vehicle that I requested was exactly what I needed. Thank you for your excellent service.
I booked my reservation at the I-30 Motley location in Mesquite and let me say that it was a great experience like never before. Kris Johnson took care of me, was bery helpful with the process and answered my questions, had my car ready and super clean. Thank you Kris!
Had less than a 1/4 tank of gasoline.
Bad tags got me pulled over twice on my Vacation! Bad wipers. I'm not happy.
Very easy experience! Did the pre check-in and got our car in about 5-10 minutes! Retuning it was a breeze; drove in, got out, answered a few questions, and that was it. Car was clean, easy to drive and got good mileage. Will definitely rent from Enterprise again.
Was great car was very nice and the people were just as nice and friendly
It was a great rental experience. Great staff, great rates and very prompt.
This office has always treated me well, and this past rental experience was also a pleasant and easy one. Staff is knowledgeable and friendly, and alwsys available during business hours. I appreciate the personal service I get here.
I rent from enterprise for a year or so now. This time I had super guy Mason who helped me. He answered all my questions, and help me figure out things in the car. He was truly sincere about my trip I was taking. I also love the vehicle I had.
I like the manny of car to pick from thank you vert much
Staff is efficient, helpful and friendly. Up to date cars that are always clean
Satisfying experience. People are the best. I hope the employees are well compensated and appreciated because they make the system work. I will always use Enterprise!
Sales staff and management were competent, clearly explaining options and potential pitfalls.
Excellent customer service in Greeley CO. Quick and easy service and they keep in touch with you before pick up
Friendly service good selection of vehicles and rental pricing nice
Great experience every time. Great. Customer service, staff is excellent. Great prices
The professionalism and customer service has always been stellar. The Rigsby location in Warner Robins has been great.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members