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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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The rental car experience from you guys was the worst I ever had with a rental car. N̈ever again I will accept a Fithy dirty car.
Outstanding customer service representatives. Patient, knowledgeable and extremely helpful. Great and clean vehicles. You will always find all that at the Las Vegas Sahara and Valley View location,
Extremely pleasant and helpful service person (Kim or Ken, not sure). Clear instructions, very personable. I would definitely go back.
Associate was very professional and provided us with type of vehicle we asked for, clean and well maintained.
Everything went very well, great service, great vehicle.
They were awesome when I had to have my car repaired. I rented from them and they were amazing.
Enterprise always provides me with a flawless car rental experience. They could not make the experience any easier and always come and pick me up and drop me off. Their employees are always top notch.
Had a great experience at Enterprise. Got a nice car while our car was being repaired. Very friendly and helpful customer service. Would definitely recommend.
Got the vehicle for a good price, everything worked well, the vehicle was clean, and the whole operation went smoothly from start to finish. I would definitely consider this option again for another road trip.
My rental experience was a nightmare at the 220 Broadway location in Huntington Station. My rental car wreaked of smoke, and all of my clothes and everything smelled like smoke by the time I arrived to my destination. Extremely disappointed 😞
Excellent customer support
Easy access to and from airport
Car received was dirty and was showing signs of wear and tear.
We received truly top notch service both at the Edinburgh Willowbrae and Inverness airport locations. Team members were professional, courteous and knowledgeable. I felt like I had made an excellent choice in renting through Enterprise as an international traveler. Kudos to Nadia and Zen who were fantastic.
Pick up and drop off were professional and efficient, the vehicle was clean, gassed up and ready to go, I was picked up and dropped off making the process that much easier.
Outstanding experience 👏 very professional! I plan on using Enterprise's services again.
The people at this location are professional and very helpful. I recommend 100%
From the moment I walked into the office and left, everyone was professional and quick to respond and help, I was in and out in 15 minutes, amazing job.
Rental office was great. Checkout was easy. We were upgraded because vehicle we wanted was not available.
Prompt and courteous service makes this agency a good choice.
Answer: They do not respond to complaints. Which is kind of frustrating when you have a complaint.

