Enterprise Rent-A-Car

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Enterprise Rent-A-Car

4.5

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From the business

Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.


enterprise.com
Founded in 1957
St. Louis, MO, United States
How would you rate Enterprise Rent-A-Car?
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Enterprise Rent-A-Car Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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Florida
1 review
0 helpful votes
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The rental car experience from you guys was the worst I ever had with a rental car. N̈ever again I will accept a Fithy dirty car.

Date of experience: April 26, 2025
Nevada
1 review
0 helpful votes
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Outstanding customer service representatives. Patient, knowledgeable and extremely helpful. Great and clean vehicles. You will always find all that at the Las Vegas Sahara and Valley View location,

Date of experience: April 26, 2025
Illinois
1 review
0 helpful votes
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Extremely pleasant and helpful service person (Kim or Ken, not sure). Clear instructions, very personable. I would definitely go back.

Date of experience: April 26, 2025
Pennsylvania
1 review
0 helpful votes
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Associate was very professional and provided us with type of vehicle we asked for, clean and well maintained.

Date of experience: April 26, 2025
Florida
1 review
0 helpful votes
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Everything went very well, great service, great vehicle.

Date of experience: April 26, 2025
Georgia
1 review
0 helpful votes
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They were awesome when I had to have my car repaired. I rented from them and they were amazing.

Date of experience: April 26, 2025
New York
1 review
0 helpful votes
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Enterprise always provides me with a flawless car rental experience. They could not make the experience any easier and always come and pick me up and drop me off. Their employees are always top notch.

Date of experience: April 26, 2025
New York
1 review
0 helpful votes
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Had a great experience at Enterprise. Got a nice car while our car was being repaired. Very friendly and helpful customer service. Would definitely recommend.

Date of experience: April 26, 2025
California
1 review
0 helpful votes
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It was a very pleasant experience to rent from enterprise Rent-A-Car Jesus and baby and we're awesome at helping me

Date of experience: April 26, 2025
Wisconsin
1 review
0 helpful votes
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Got the vehicle for a good price, everything worked well, the vehicle was clean, and the whole operation went smoothly from start to finish. I would definitely consider this option again for another road trip.

Date of experience: April 26, 2025
New York
1 review
0 helpful votes
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My rental experience was a nightmare at the 220 Broadway location in Huntington Station. My rental car wreaked of smoke, and all of my clothes and everything smelled like smoke by the time I arrived to my destination. Extremely disappointed 😞

Date of experience: April 26, 2025
North Carolina
1 review
0 helpful votes
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Excellent customer support
April 26, 2025

Excellent customer support
Easy access to and from airport

Date of experience: April 26, 2025
California
1 review
0 helpful votes
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Car received was dirty and was showing signs of wear and tear.

Date of experience: April 25, 2025
Maine
1 review
0 helpful votes
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We received truly top notch service both at the Edinburgh Willowbrae and Inverness airport locations. Team members were professional, courteous and knowledgeable. I felt like I had made an excellent choice in renting through Enterprise as an international traveler. Kudos to Nadia and Zen who were fantastic.

Date of experience: April 25, 2025
New Hampshire
1 review
0 helpful votes
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Pick up and drop off were professional and efficient, the vehicle was clean, gassed up and ready to go, I was picked up and dropped off making the process that much easier.

Date of experience: April 25, 2025
California
1 review
0 helpful votes
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Outstanding experience 👏 very professional! I plan on using Enterprise's services again.

Date of experience: April 25, 2025
Virginia
1 review
0 helpful votes
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The people at this location are professional and very helpful. I recommend 100%

Date of experience: April 25, 2025
Texas
1 review
0 helpful votes
Follow Norman W.
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From the moment I walked into the office and left, everyone was professional and quick to respond and help, I was in and out in 15 minutes, amazing job.

Date of experience: April 25, 2025
Wisconsin
1 review
0 helpful votes
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Rental office was great
April 25, 2025

Rental office was great. Checkout was easy. We were upgraded because vehicle we wanted was not available.

Date of experience: April 25, 2025
Massachusetts
1 review
0 helpful votes
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Prompt and courteous service makes this agency a good choice.

Date of experience: April 25, 2025