On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very friendly, service car ran good, fast return. That's about it
Hi Lisa, thank you for your positive feedback. We're glad to hear you had a friendly experience and that the service met your expectations. We strive for efficiency. - Lisa
Great staff, great service. Check in was fast, efficient and highly professional. I had the same great experience returning the car. I could not be more pleased. I have been renting vehicles from the South Elgin location for many years and they always do a first-class job!
All employees went above and beyond for us! 👍👍 Manager was awesome and so considerate to all our needs!
Colon at Little Italy, SD Enterprise treated us with exceptional hospitality, follow-ups, and thorough.
Came in clutch on a last minute reservation. Fresh Sonata Limited that hadn't ever been rented before! I needed another hour beyond the normal check in and got that approved online. Friendly people, very helpful.
The staff was friendly. African brother in the office was accommodating, and Cam provided efficient service. Thx
My experience with Enterprise has always been good
Very friendly and easy to work with. Will definitely use this location again.
The rental car experience from you guys was the worst I ever had with a rental car. N̈ever again I will accept a Fithy dirty car.
Outstanding customer service representatives. Patient, knowledgeable and extremely helpful. Great and clean vehicles. You will always find all that at the Las Vegas Sahara and Valley View location,
Extremely pleasant and helpful service person (Kim or Ken, not sure). Clear instructions, very personable. I would definitely go back.
Associate was very professional and provided us with type of vehicle we asked for, clean and well maintained.
Everything went very well, great service, great vehicle.
They were awesome when I had to have my car repaired. I rented from them and they were amazing.
Enterprise always provides me with a flawless car rental experience. They could not make the experience any easier and always come and pick me up and drop me off. Their employees are always top notch.
Had a great experience at Enterprise. Got a nice car while our car was being repaired. Very friendly and helpful customer service. Would definitely recommend.
It was a very pleasant experience to rent from enterprise Rent-A-Car Jesus and baby and we're awesome at helping me
Got the vehicle for a good price, everything worked well, the vehicle was clean, and the whole operation went smoothly from start to finish. I would definitely consider this option again for another road trip.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa