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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Excellent, polite and very good customer service. They took in consideration the car you wanted and tried to make it happen
Great Team at Homestead Office. The entire team is very professional and helpful to everyone.
Thank you for the fantastic feedback, Esther. We're glad to hear that our team's professionalism and helpfulness made a positive impression. - Lisa
Excellent team, clean cars, and a problem free experience. Ever helpful, always accommodating.
Thank you for your kind words, Sharan. Your feedback motivates us to keep providing excellent service. We look forward to welcoming you again. - Lisa
Great experience here, staff was very friendly and helpful. The process was very smooth quick & easy. Would recommend!
Thank you, Darius, for your positive feedback. We're glad to hear you had a smooth experience and found our team helpful. Your recommendation means a lot to us. - Lisa
Stellar experience. No issues. Great customer service.
Thank you for your kind words, Shandra. We're thrilled to hear you had a stellar experience and appreciated our customer service. - Lisa
The rental car from Enterprise was a Mitsubishi Mirage. This car was so underpowered it was scary driving it on the freeway. The air conditioning on MAX barely kept up and the ride was very rough. It was the most unpleasant and unenjoyable vehicle I have ever driven. I have used Enterprise many times in the past and have been very satisfied with the vehicle they have provided. But this car was not good at all. It was an almost brand new car so I don't put the fault on Enterprise for the cars condition but Enterprise should really consider removing these cars from their fleet. They are not good!
We're listening and would like to know more, Clayton. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
This location does a wonderful job of communicating and providing services. There's no guesswork. You know exactly what you're getting. Highly recommend it.
Thank you, Rick, for your kind words. We're glad to hear that our communication and services met your expectations. We appreciate your recommendation. - Lisa
If a customer rent multiple times and there are no issues though the posit should be reduced each time, so there is no depos it for great customers. Over all I had great customer service Each employee was very helpful With a smile.
Thank you, Terry. We're glad to hear you had a great experience and appreciated our team's service. Your feedback about the deposit policy is valuable. We look forward to seeing you again. - Lisa
Overall excellent. Obtaining the vehicle was easy, turning it in was painless, and was able to get a ride to the body shop. This was a big help, and grateful for this. Definitely will recommend.
Thank you for your positive feedback, Douglas. We're glad to hear that the process was smooth and that we could assist you with your needs. Your recommendation means a lot to us. - Lisa
Customer service spot on! Check in and out very easy.
Thank you for your kind words, Michelle. We're glad to hear that our customer service met your expectations and that the check-in and check-out process was smooth for you. We appreciate your feedback. - Lisa
Great service and nice full-sized car at Charlotte airport. I was glad I could reserve it ahead of time and skip the airport counter.
Thank you for your feedback, Margaret. We're glad to hear you enjoyed our service and the convenience of reserving your car ahead of time. We hope to see you again. - Lisa
I received excellent service professionalism And I will definitely use enterprise again.
Jeff Lopes is a great Branch
Manager!
Thank you for your feedback, Tye. We're glad to hear you had a positive experience with Jeff and the team. We look forward to seeing you again. - Lisa
I had a negative experience with this enterprise, which could have been handled differently but they failed to do so.
Hi Edward, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Lisa
I can start off by saying the price was different than what it was online. The vehicle had dog hair inside of it I had to go vacuum it so that others could sit in the backseat.
Due to bad traffic and an accident that occurred while returning the vehicle it push me as much as an hour late and in return I was charged.
Thanks for your comments, James. If there is anything we can do to help, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Very friendly and service was quick and easy. It was easy to deal with and in and out very quickly
Thank you, Hazel, for your positive feedback. We're glad to hear you had a friendly and efficient experience with us. - Lisa
Enterprise Rent-A-Car office right D bro Road in Jackson excellent service other offices in Freehold and Lakewood leave a lot to be desired but the office in Jackson spot Chris is right on the money
Thank you for your feedback, Alan. We're glad to hear that you had an excellent experience at our Jackson office. It’s great to know Chris made a positive impact. We hope to see you again. - Lisa
Not satisfied with overall quality of the enterprise experience
We're listening and would like to know more, Kimberly. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Great experience. Guys were pleasant and helpful. Rental was flexible to meet my needs. I would use again for sure.
Thanks for your feedback, Jim. We're glad to hear you had a great experience and found our team helpful. Looking forward to seeing you again. - Lisa
Thank you for your kind words, Diana. We're glad to hear you enjoy our service and find our cars to be in excellent condition. Your feedback motivates us. - Lisa
It was satisfactory, but nothing that I wouldn't have expected, except for the gas tank not being on full.
Thank you for your feedback, John. We strive to meet expectations and we appreciate your insights. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Loretta. We always strive to provide excellent service and appreciate your recognition of our efforts. - Lisa