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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Very satisfying. Everyone's kindness was appreciated.
The staff that waited on me was excellent, very friendly and helpful. The vehicle was also exceptionally clean and was everything that I expected it to be.
Thank you for your kind words, Ken. We're thrilled to hear that our staff made a positive impact and that the vehicle met your expectations. Your satisfaction is our priority, and we appreciate your feedback. - Lisa
My experience was great thanks to Destiny. Will definitely return with her for future rentals.
Thank you, Paul, for your wonderful feedback. We're thrilled to hear you had a great experience with Destiny. We look forward to welcoming you back for your future rentals. - Lisa
The manager was so rude I will not be rent at that office again unless it is a new manager causebthe one that is there now is not a good manager.
We're listening and would like to know more, Janet. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
All employees have been friendly and professional. I have always had great rental cars and they make the process quick and easy!
Thank you for your kind words, Taylor. We're glad to hear you've had positive experiences with our team and rental cars. Our goal is to make the process as smooth as possible for our customers. We appreciate your feedback. - Lisa
Vehicle was great. Midsize SUV was just what we needed. The people at the John W Carpenter in Dallas was great. Very, Very helpful. Suggestion - keep instructions for all of the controls in the vehicles - would help on long trips.
Thank you for the wonderful feedback, Cathy. We're glad to hear the Midsize SUV met your needs and our team provided great service. We appreciate your suggestion. - Lisa
Always is non eventful, very organized, prompt and quickly gets you in and out on the rental and return.
Thanks for your feedback, Tim. We're glad to hear you've had smooth experiences with us. We look forward to seeing you again. - Lisa
The workers were very courteous, I had a choice as to which car to take. The ride was good. The car was very efficient. Will use Enterprise again
Hi Dianna, thank you for your kind words. We're thrilled to hear you had a positive experience with our team and enjoyed the vehicle. We look forward to seeing you again. - Lisa
Didn't tell me that my rental wasn't there until 5 minutes after my pick up time and didn't offer to help get another van. Pretty much was told take it or leave it for a smaller vehicle
We're listening and would like to know more, Deedra. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
Good job! Very attentive to my needs to rent a vehicle while my car was in the shop.
Thank you for your kind words, John. We're glad to hear that our team met your needs during your vehicle rental. Your satisfaction is our priority. - Lisa
Both Kira and Kelsey were top notch. They were at the Lehigh Acres, FL office. They were short staffed, yet both of them remained professional and friendly. There were many people in line; however, because both Kira & Kelsey were so pleasant and professional, not one customer complained nor grumbled at all.
They both offered to cover each other so one of them could take a quick 5 minute break; however, neither of them agreed. They both stayed at the counter & went out back just long enough to check on the progress of the cars that were to be rented by one of the customers in line.
Thanks for such great customer service!
Hi Jeanne, thank you for highlighting Kira and Kelsey's exceptional service. It's wonderful to hear that their professionalism made such a positive impact. We appreciate your kind words. - Lisa
I booked the car online. It was the easiest, fastest way to rent a car.the man at counter is professional, friendly, and fast. I got a great car, a 2025, great price, deposit back quickly. I will most definately rent from that location again.
Thank you for your fantastic review, Melissa. We're thrilled to hear that your experience was smooth and enjoyable. Looking forward to seeing you again. - Lisa
The customer service at the Mount Vernon WA store is Exceptional and should be considered a benchmark for the Enterprise Company system.
I usually dread going to Enterprise stores throughout the US. They usually are not personally engaged and ALWAYS seem rushed and treat customers as an annoyance.
Thank you Mount Vernon WA.
Thank you for your kind words, James. We're thrilled to hear that our Mount Vernon team made your experience exceptional. Your feedback motivates us. - Lisa
Great team at my local Titusville, Florida store. They took care of my needs for a rental vehicle, particularly a pick-up, due to my disabilities. The whole process of get into the store after dropping my vehicle off at the body shop, to getting my vehicle after it was fixed, and the body shop calling Enterprise to come and get the rental to return it, was perfectly smooth in transition. I can't thank Tom enough for his professionalism, and knowledge to make me feel comfortable through this process.
Thank you for sharing your experience, Robert. We're thrilled to hear that our Titusville team, especially Tom, provided you with such excellent service. It's great to know that we could make your rental process smooth and accommodating. - Lisa
Steering wheel was hard to steer.The seats sit so low to the floor board. That in itself makes it hard to see the traffic on the list and the right
Have to keep adjustments the outside mirrors.
Thank you for your feedback, Audrey. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
All the up-to-date gadgets and drove good. We had no problems with the car
Thanks for your feedback, Walker. We're glad to hear you enjoyed the car. - Lisa
Thank you for your positive feedback, Clay. We're thrilled to hear you had a great experience and we look forward to seeing you again. - Lisa
Everything went great with the whole process. No problems and everyone I dealt with was very professional and helpful with the whole process. I will definitely deal with them again if I ever need to rent another vehicle.
Hi David, thank you for your positive feedback. We’re glad to hear that everything went smoothly and that our team provided the professionalism and support you needed. We look forward to assisting you again in the future. - Lisa
Overall, good. Car had no fuel/charge upon pickup & needed service. Drop-off was very fast, with an immediate ride home.
Hi Richard, thank you for your feedback. We're glad to hear you had a quick drop-off experience. - Lisa
Noelle was very nice and knowledgeable she did a great job as customer service it was fast and convenient Noelle had a great selection of vehicles to choose from
Thank you, Jewel, for your kind words about Noelle. We're thrilled to hear you had a positive experience with our customer service and vehicle selection. Your feedback motivates us. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Kimberly, for your wonderful feedback. We're thrilled to hear that our team's kindness made a positive impact on your experience. Your satisfaction means a lot to us. - Lisa