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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Top-notch customer service! The entire process was fast, smooth, and straightforward—no gimmicks or wasted time, just reliable and efficient support.
Godswill Mogu was especially kind and helpful throughout. Even when I called for additional support, the team was responsive, professional, and very courteous. Highly recommend!
I was grateful that they were able to pick me up from the auto body shop and then drop me back off when it was time to pick up my vehicle. The team was nice and extremely helpful.
For my car rental I use Buena Park location always. The customer service very friendly and professional. I like to mention the amazing service I received from Ms. Breezy Flores & Kelly Mendoza at check in & checkout for great welcoming.
The person who I dealt with was extremely friendly and very helpful. There was a problem with the car and I had to bring it back the next day. She switched it out very quickly and got me on my way. She was very professional and consumer oriented.
One of the easiest & best car rental experiences. The pick up & drop off is extremely convenient & helpful. The agent, Jack was especially nice & pleasant. Very accommodating. The cost was very affordable. I am pleased. And will definitely use Enterprise again. I highly recommend.
Truly a pleasant and efficient rental experience. The branch manager handled my rental and he was entirely courteous and professional. The vehicle was clean and checked out.
We rented from the Wixom location, Innocent was extremely helpful and gave us an outstanding experience. He was quick, efficient and friendly. The car was freshly cleaned inside and out.
Above & Beyond. That's all I have to say but this requires 50 characters to submit. So, this survey has been the worst part of the rental. The part that actually matters is 5-stars from Zac and his team of marvel character heroes.
Thank you for your amazing feedback, Daniel! We're thrilled to hear that Zac, and the team made such a positive impact. Your satisfaction means the world to us! - Christina
Great customer service. Everything went very positive and smooth. They made it a very pleasant experience to rent a car. Thank you
Thank you
Thank you for your kind words, Bryan! We're thrilled to hear about your positive experience with our team. Providing excellent customer service is our top priority, and we're glad we could make your rental process smooth and pleasant. We appreciate your feedback! - Christina
Clean dependable vehicle and supervisor explained all the car functions and button access locations since they vary on newer models. Very thorough and greatly appreciated.
Thank you, David! We're thrilled to hear you had a great experience with our clean and dependable vehicles. It's our goal to provide thorough explanations to ensure your comfort and ease. We appreciate your feedback! - Christina
St Matthews enterprise went above and beyond. Christopher Lloyd was very helpful to accommodate our last-minute needs. I highly recommend anyone to this location who is in need of a rental car. The Customer Service is top-notch.
Thank you, Shannon! We're thrilled to hear that Christopher provided you with exceptional service. Your recommendation means a lot to us, and we're glad we could accommodate your needs. We look forward to serving you again! - Christina
Great experience overall. The car was clean, ran well, and made the drive from Boston to Connecticut easy. Both locations had friendly, professional staff who made pickup and drop-off smooth. Really appreciate how simple everything was.
Thank you, V! We're thrilled to hear you had a great experience and enjoyed the ease of your rental. Our team works hard to provide clean cars and excellent service. We appreciate your feedback! Safe travels! - Christina
These guys were totally professionals. Answered all my questions. Help me through the process of getting a truck through the insurance company. We'd recommend them to any of my friends and family.
Thank you, Rex! We're thrilled to hear you had a great experience, and our team could assist you with the process. Your recommendation means a lot to us! - Christina
The car was very nice and reliable and people at enterprise was very helpful and nice would deffiently choose enterprise again. I was very satisfied with my experience with them
Thank you, Tawana! We're thrilled to hear you had such a positive experience with our team and your vehicle. We look forward to serving you again in the future! - Christina
Amazing customer service… glad to have you in my neighborhood.
Thank you for your kind words, Wudneh! We're thrilled to hear you had a great experience with our customer service. We love being part of the community and look forward to serving you again soon! - Christina
Good service 👍. Good price. My experience with enterprise is very good and I am willing to refer my friends to choose this company for their next reservation. 😊
Thank you, Renand! We're thrilled to hear you had a great experience with our service and pricing. Your willingness to refer us means a lot. We look forward to serving you and your friends again soon! - Christina
Instead of a minivan for an upgrade, the mgr could have done an SUV! Get rid of the policy where you have to have a credit card to rent bigger vehicles! I can't rent what I want because I don't have a credit card!
Thank you for your feedback, Paula! We appreciate your suggestions regarding upgrades and payment policies. We're always looking to improve the rental experience for our customers. Your insights are valuable to us! - Christina
Great quality car, easy access for its delivery and return, and engaged customer service made our experience with Enterprise a very positive encounter.
Thank you, Sharon! We're thrilled to hear you had a positive experience with our service and enjoyed the quality of our cars. We appreciate your feedback and look forward to serving you again in the future! - Christina
The entire staff are extremely respectful. The staff goes extra hard to make sure the rental car is clean, and upgrade it as needed. Great people.
Thank you, Anthony! We're thrilled to hear that our staff made your experience exceptional. We take pride in our service and appreciate your kind words. Looking forward to serving you again! - Christina
Excellent customer service. From checking in to returning the rental everything went smoothly.
Thank you, J Mundy! We're thrilled to hear you enjoyed our customer service and that everything went smoothly during your rental experience. Your satisfaction is our priority! - Christina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Ryan! We're thrilled to hear about your outstanding experience with Innocent. It's great to know our team made your rental process enjoyable. We appreciate your feedback and look forward to serving you again! - Christina