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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Easy, fast, dependable and large choice of product, had what I was looking for😊
Easy. Nothing to add to the experience while ordering. Why does it have to be 50 characters?
Everything arrived quickly but the milk chocolate on the Hob Nobs had melted
Great selection of teas that are founds no where else!
I ordered 12 x Mcvitties chocolate biscuits at a great price of $2.50 each.
They arrived ruined as they had melted on route and were not protected from the 100 degree heat in any way.
Apparently this was my fault for not paying extra insulation from the heat as is strongly recommended.
I was unaware of this option which I would have taken and had just assumed they would be sent to arrive in good condition.
Ultimately we agreed that English Tea Store needed the $30 more than me
Shopping is fast and easy BUT delivery is not! Why in today's world does it take sooooo long to receive your order? Over 2 weeks! That's delivery style of the 80's! Your tea is wonderful that's why I can't wait for it to be delivered.
Great price tracked delivery and product was as advertised
The overall quality of the single-serve cup and pot combo was disappointing. It's far too small and the pot did not sit on the cup correctly. I've ordered similar single-serve items in the past and they were fine. This item was returned. You need to do a better job of illustrating the actual size.
They were melted and a little stale. The melted part, I can understand due to this being Louisiana but the stale part, cannot understand.
I placed my order 2 weeks in advance of a special birthday tea I hosted at my home. A week after placing my order, I received an email stating 1 of my items was not available, what do I want to do. I cancelled the 1 item and was hopeful my order would come in time. The order shipped a few days later, and did not arrive in time. I had to source replacement teas and supplies for locally. One suggestion, add the recommended brewing time to the label for each tea.
Clotted cream was spoiled when it was received. Everything else was just fine.
Wonderful teas! Excellent service! I have ordered several varieties-all have rich flavor.
I ordered Guinness Chocolate from the English Tea Store and it was delicious! Arrived quickly in excellent condition.
The scone mixes were delicious. My husband is now addicted to the black currant jam. Clotted cream is the best I've tasted. Teas were exceptional.
I was so glad to find my favorite tea on your site! The site was easy to use and made it possible for me to get the tea I enjoy.
Easy to find what I was looking for, and ordering and delivery were as expected.
My stepfather loved everything he received Many products reminded him of his childhood
I ordered some cookies that were priced right and delivered promptly. Unlike the same cookies ordered through Amazon, these arrived intact well packaged against shipping damage. Plus, they were less expensive.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members