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English Tea Store

4.6

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English Tea Store Reviews Summary

The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
337
value
103
shipping
106
quality
104
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Illinois
1 review
0 helpful votes
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Sweetpea
August 11, 2025

Easy, fast, dependable and large choice of product, had what I was looking for😊

Date of experience: August 1, 2025
Massachusetts
1 review
0 helpful votes
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Delicious, superior
August 11, 2025

Easy. Nothing to add to the experience while ordering. Why does it have to be 50 characters?

Date of experience: June 5, 2025
Washington
1 review
0 helpful votes
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Everything arrived quickly but the milk chocolate on the Hob Nobs had melted

Date of experience: August 1, 2025
Texas
1 review
0 helpful votes
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Great selection
August 11, 2025

Great selection of teas that are founds no where else!

Date of experience: August 1, 2025
California
1 review
1 helpful vote
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Extremely poor customer service
August 11, 2025

I ordered 12 x Mcvitties chocolate biscuits at a great price of $2.50 each.
They arrived ruined as they had melted on route and were not protected from the 100 degree heat in any way.
Apparently this was my fault for not paying extra insulation from the heat as is strongly recommended.
I was unaware of this option which I would have taken and had just assumed they would be sent to arrive in good condition.
Ultimately we agreed that English Tea Store needed the $30 more than me

Date of experience: August 1, 2025
New York
1 review
0 helpful votes
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Tea thoughts
August 11, 2025

Shopping is fast and easy BUT delivery is not! Why in today's world does it take sooooo long to receive your order? Over 2 weeks! That's delivery style of the 80's! Your tea is wonderful that's why I can't wait for it to be delivered.

Date of experience: August 1, 2025
Virginia
1 review
0 helpful votes
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Title
August 11, 2025

Shopping was fine. One of the boxes of tea had over 20 of the tea bags that were either not sealed or were cut open. That is a manufacturing problem.

Date of experience: August 1, 2025
North Carolina
1 review
0 helpful votes
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Great price tracked delivery and product was as advertised

Date of experience: August 1, 2025
Virginia
2 reviews
0 helpful votes
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The overall quality of the single-serve cup and pot combo was disappointing. It's far too small and the pot did not sit on the cup correctly. I've ordered similar single-serve items in the past and they were fine. This item was returned. You need to do a better job of illustrating the actual size.

Date of experience: August 1, 2025
Louisiana
1 review
0 helpful votes
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Chocolate digestives
August 11, 2025

They were melted and a little stale. The melted part, I can understand due to this being Louisiana but the stale part, cannot understand.

Date of experience: August 1, 2025
California
1 review
0 helpful votes
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I placed my order 2 weeks in advance of a special birthday tea I hosted at my home. A week after placing my order, I received an email stating 1 of my items was not available, what do I want to do. I cancelled the 1 item and was hopeful my order would come in time. The order shipped a few days later, and did not arrive in time. I had to source replacement teas and supplies for locally. One suggestion, add the recommended brewing time to the label for each tea.

Date of experience: July 12, 2025
Texas
1 review
0 helpful votes
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Clotted cream was spoiled when it was received. Everything else was just fine.

Date of experience: August 1, 2025
California
1 review
0 helpful votes
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Excellent
August 11, 2025

Wonderful teas! Excellent service! I have ordered several varieties-all have rich flavor.

Date of experience: August 1, 2025
Kentucky
1 review
0 helpful votes
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Guinness Chocolate is delicious!
August 11, 2025

I ordered Guinness Chocolate from the English Tea Store and it was delicious! Arrived quickly in excellent condition.

Date of experience: August 1, 2025
Missouri
1 review
0 helpful votes
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So lovely
August 11, 2025

The scone mixes were delicious. My husband is now addicted to the black currant jam. Clotted cream is the best I've tasted. Teas were exceptional.

Date of experience: August 1, 2025
Virginia
1 review
0 helpful votes
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So glad they have my favorite tea!
August 11, 2025

I was so glad to find my favorite tea on your site! The site was easy to use and made it possible for me to get the tea I enjoy.

Date of experience: July 17, 2025
Texas
1 review
0 helpful votes
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Easy to find what I was looking for, and ordering and delivery were as expected.

Date of experience: August 1, 2025
Minnesota
1 review
0 helpful votes
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Great selection
August 11, 2025

My stepfather loved everything he received Many products reminded him of his childhood

Date of experience: August 1, 2025
Ohio
1 review
0 helpful votes
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As Expected
August 11, 2025

I ordered some cookies that were priced right and delivered promptly. Unlike the same cookies ordered through Amazon, these arrived intact well packaged against shipping damage. Plus, they were less expensive.

Date of experience: August 1, 2025
New Jersey
1 review
0 helpful votes
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Tea
August 11, 2025

Positive experience. Great tea. I will purchase again. Thank you

Date of experience: August 1, 2025

From the business

English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.


englishteastore.com
New Stanton, Pennsylvania, United States