Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I live in a small population state thus international foods and products are almost impossible to get. I only drink British teas so the English Tea Store is one of my favorite go to stores for English products.
I am the first to admit that my taste for Darjeeling is discriminating to a ridiculous extent. Sadly, this brew did not appeal to me.
I was looking for mini Bonne Maman honey jars and they had the cute 1oz jars with a navy and white gingham patterned lid! They offered a couple of different sizes, and with a few clicks it was being sent my way! The packaging was great, and nothing arrived damaged or delayed! I'll make this a regular shop for other goods we're needing!
I always enjoy shopping on the English Tea Store. The site is easy to use and the selection is fantastic. The Huckleberry Black Tea is a nice twist and it elevates the whole tea-drinking experience. Thanks
English Tea Store's variety and quality teas never disappoint! I can always find something new along with my long-time favorites. It's the only place I go to buy tea. Thank you for your consistent presence.
You have products not easily found locally. Mincemeat for example. I found the "tone" of your site to be friendly and helpful. And your postal/shipping rates are reasonable. The package with two glass jars arrived extremely well packed. Thank you very much!
If you prefer to make pots of tea with real honest to goodness loose tea, this is the place to buy it. Great quality, great price - their house brand is the kind I buy, and I am particularly fond of the Scottish breakfast tea and their Eari Grey.
I was delighted to find the large box of PG Tips tea which is so difficult to find anywhere else. Likewise the Simpkins travel sweets. Everything arrived promptly in perfect condition.
The 3 teapots turned out fine! Up to date colors. Price fine.
I was hesitant and yet tempted to explore across the Pond where I imagine tea culture to be less "modern" than it probably really is. Think I've heard teabags are all the thing the nowadays, but this is where I found my simple treasure.
We were very happy that we could order our clotted cream, that we enjoyed in Britain, straight to our house in Utah. We are very pleased with our purchase.
The tea and marmalade are delicious! I look forward to exploring more products in the future.
The teas & biscuits that I enjoy daily are hard for me to find locally without driving all over town just to not have them available. English Tea prices were comparable or less, shipping was free over a certain amount - so I stocked up. Happy to know I can support smaller businesses.
Ordering was effortless. Product received in a timely manner and well packaged. I will order again
I ordered a product in glass, and it was extremely well-packaged. Thank you!
The quality of the products i ordered is more than I could've asked for, the overall taste of each product is exceedingly perfection. Each and every one of the products I ordered is by far the best tasting and put together I've ever had, I will be making another purchase soon but larger cause I'm already out of the tea!
Answer: Definitely legit! I have purchased tea, English treats, teapots and teacups, and been very satisfied with all my purchases.
Answer: I bought the ETS brand and was surprised it had a black pepper taste, not sweet and spicy like every other chai I've ever had. I reported this to customer service and got NO REPLY. Very disappointed in their product and customer support.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.

