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The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
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Good product. Reasonably Prompt Delivery. Reasonably easy site to use.
The tea is good and it was delivered promptly. The website was easy to navigate and they have a great selection of flavors.
I received my items in good time. The tea is packaged nicely and tastes delicious.
Order of sweets arrived by UPS in a crumpled box, with content melted by mid-summer heat. The package contained a single ice pack, warm to the touch,, which is not adequate for an uninsulated shipping box. The end result: a disappointment.
I had ordered a few tea samples, and they arrived super swiftly!
Trying to get European Cadbury products for a while - fast and reliable! Would shop again
I have buying tea from them for years. They have the tea I want at a price that is reasonable.
Very easy ordering experience and everything showed up in a timely manner! Use mini jams as shower favors and they were so cute!
Pot came very quickly and was delivered promptly very securely.
We have been ordering from English Tea Store for close to 20 years and have never been disappointed with the product or service.
I am a serious tea lover. There was so much variety to choose from I was giddy... LOL. Easy system to navigate and prompt delivery.
I received everything faster than I expected, and it was packaged with care! Everything was great though I thought the bags of crisps would have been bigger
My wife and I enjoy this tea on a daily basis. I also keep my daughter and her family stocked with it too.
I was surprised that I had an order being shipped out. I just order when I have need of an item. I never realized it was a subscription.
Having a nice variety of products for your tea time needs, they are easy to work with and care about your satisfaction.
Got the tea I wanted when I wanted it----------------------------------------------------------------------
The website was easy to use and tea was easy to find. Shipping was fast and the tea is delicious!
Very easy to order and receive the tea is very tasty and there are a lot of varieties
Answer: Definitely legit! I have purchased tea, English treats, teapots and teacups, and been very satisfied with all my purchases.
Answer: I bought the ETS brand and was surprised it had a black pepper taste, not sweet and spicy like every other chai I've ever had. I reported this to customer service and got NO REPLY. Very disappointed in their product and customer support.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.

