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The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
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The chocolate was Melt very bad and the ice bag was melted as will may be it did take too long to arrive
I drink decaf and it's hard to find good loose leaf tea in decaf. Thank you for making it available.
Great products at great price. Quick shipping. Good online shopping experience.
Found what I was looking for right away and they shipped it out promptly
Easy to find what you want, great quality products. Personally I'd like to see an option to search for non caffeinated products rather than just decaffeinated (include Chamomile etc.) and the ability to add a text based search filter. Everything I've got so far has been excellent. I like to try new things but have developed a caffeine sensitivity, so the easier it is to find suitable products the more likely I am to try them.
If I wanted to review, I would have initiated. I gave you a rating which should suffice.
The package was left on my front porch in the pouring down rain. Box was totally soaked, but tea bags were damp, but salvageable.
I bought this tea pot and tea for my granddaughter's birthday. It was well packaged and arrived on time.
PG tips is the best! Make me feel like I'm back in England. I had a hard time finding it until I found the English Tea Store. Now I can easily order it from home and have it delivered right to my door!
Overall, the website works, they had the item. I wanted but only one bottle in stock. The price was more that I've seen at other shops and there was also shipping. One of the problems with trying to get imported items.
The goods I ordered were packaged and delivered with care and attention.
I found a jam that fit his suggestion and found it very tasty and refeshing. I ordered two, one for me and one for him. He was elated to get his jar and I found it extremely delicious.
I tried a number of different jams in my initial order and the Rhubarb and Ginger is the best.
Biscuits were all melted. One package of shortbread was spoiled. I will never buy biscuits from them again. Also, they refused to refund me
Mincemeat no longer carried in my local supermarkets, or any smaller shop nearby. So thrilled to find it on your site.
I ordered several items from this company. There was a tiny flaw on a white creamer, and they immediately replaced the creamer after I contacted them. I am so pleased with the customer service and the items that I ordered.
The Great British Baking Show often makes me want to try things that are not very common around Georgia. I wanted to try a Cherry Bakewell and began an internet search. I could make it with my limited skills. But I ran across the English Tea Store. They just happened to be on a fabulous sale and I quickly order 3 boxes. I'm so glad I did.
So glad to have discovered this site. We found items that are incredibly hard to find elsewhere and are very grateful. The only reason I took off one star is because the chocolate arrived in a hot liquid melted state. It looks like a cooling pack was included in the order but along the way (due to shipping conditions I guess) it melted and became a heat pack of sorts. No real worries - we did our best to reform the bars in the freezer. Maybe ordering chocolate in the middle of a Mid-Atlantic summer was a bad idea on my part! 😆
I first experienced Darjeeling at the lovely teashop in Rye, East Sussex, England in 1996. It has been the start of the day for me ever since then (about 2022). I had tried various sources but never recaptured the perfect tea taste until I received my first shipment of Margaret's Hope from English Tea Store. The only problem now is that I can't do with any substitute! Simply superb.
Answer: Definitely legit! I have purchased tea, English treats, teapots and teacups, and been very satisfied with all my purchases.
Answer: I bought the ETS brand and was surprised it had a black pepper taste, not sweet and spicy like every other chai I've ever had. I reported this to customer service and got NO REPLY. Very disappointed in their product and customer support.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.

