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The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
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The cold pack was not cold. The ice in the package had melted.
Even with the ice pack my order was completely melted totally ruined
In the past I've tried to get double strength, 1.75L bottles of squash from other providers. Things have been a bit 'hit and miss'. When I found that British Tea Store stocked the product at a good price I was thrilled. This is my second order and it will be far from my last. You are now my go to place for buying Robinson's squash at a reasonable price quickly shipped.
Had a great experience. Ordering was easy, delivery was on schedule. My daughter loved her gift basket. Will be ordering again!
I always enjoy purchasing teas from the English tea store and discovering that you also carry honey sticks is also wonderful will shop here again soon
I love the selection! So many teas, tea accessories, and snacks that I can't buy anywhere else in the U.S. I was very happy that my order arrived in a timely manner and I will be ordering again!
The service was great but trying to get more than one item in my cart was a bear. On my phone I kept having to go back to the website and add one item at a time. Each time I had to open the website again.
Excellent experience. Delivered when promised. I wish there had been an option to write a note. I needed to call the recipients and tell them it was me.
I got a few orders from here. And I am satisfied with all of them! Definitely coming back to grab more.
Returning customer! English Tea Store has a customer-friendly website, a fine selection of products, and reasonable prices. Shipping was accurate and timely. Will definitely return!
I thought it was well presented. Very quick delivery. Product is good quality.
Nice to find lemon curd in small containers. I love it, but use it infrequently. It doesn't get a chance to spoil in a small container.
I wanted to try the Indian Chai to see if I liked it as much or better than. The Cochin Madmsala chai. Great sale on the sample size so I bought severall. The Cochin Masala chai is still my favorite but I like the Indian chai and will drink that as well no also ordered cream Earl Gray but discovered I prefer the double Earl Gray much better.
The best selection of organic loose teas I have found. Ordering for years. Never a problem. Will continue to be a customer
Your website is easy to navigate and I like your comments. I rely on finding excellent recommendations for tea and other treats that you offer. I also like the ease in ordering and shipping is always on time.
Several of the food items were expired and/or crushed in shipping. This was the second time I've made a large order from your website, but it'll probably be the last. Sending customers expired food is unacceptable.
Tea tastes fresh and delicious 😋 It looks like organic leaves and flowers inside.
Answer: Definitely legit! I have purchased tea, English treats, teapots and teacups, and been very satisfied with all my purchases.
Answer: I bought the ETS brand and was surprised it had a black pepper taste, not sweet and spicy like every other chai I've ever had. I reported this to customer service and got NO REPLY. Very disappointed in their product and customer support.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.

