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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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All these items were chosen as gifts for another person so I can't review their value. And since they were gifts I wouldn't want the recipient to be bothered with such a review.
Frustrated with slow delivery. That said, very pleased with tea product and plan to purchase again. Hopefully the wait time will be shorter now that the Christmas holiday has passed.
Receive tea set in a timely manner for Christmas. Unfortunately one of the cup and saucer sets were chipped upon opening.
Thanks for the awesome review, Andrew! We work hard to meet expectations and we’re happy to hear we hit the mark for you. Have you heard of our Tea of the Month Club? It’s a great way to try a variety of our products for a very low price and we always include a free gift every month! You can check it out here, https://www.englishteastore.com/subscriptions.html.
A great way to get tea delivered directly to your door.
It was a good experience - except the survey has no unsubscribe link and like Ma y customers I just want to purchase what I want and not be nagged to do surveys.
Dear Stephen, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!
I thought the online shopping site was easy to use and product descriptions were well designed.
Prices were reasonable plus free shipping added a great bonus.
The product's were delivered ahead of estimated delivery date.
Package was secured and intact.
It was very easy to order, and I received it very quickly even during the height of the holiday shopping season.
It worked for me. 50 characters.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
It is absolutely a great tasting tea.i can't wait to get home a have a nice hot cup
I love the great selection of teas they have - the varieties I never see in stores anymore. I also appreciate that they have a lot of black teas which are my favorites.
The shopping experience is easy too. They are reliable and conscientious and I hope to shop from them some more in the near future.
Excellent store for tea and related British products
I finally found tea that was like what I drank w/ my grandmother.The flavor was just what I remembered.Not grocery store weak,wrong,strange smokey taste.
Nice people, arrived quickly. The box was beautiful but arrived broken. I hope that they will replace it.
Dear Nancy, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Shipping takes too long. But will use it for a Xmas/ birthday gift
First time on-line shopping with English Tea Store... no doubt will return... very satisfied... trouble-free experience...
Product was never delivered. In accurate information on delivery estimate
Dear Amy, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bryan, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!