On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
All items delivered in good condition and in a timely manner.
The strainer didn't make it into the box I received. That is a real disappointment. I'm satisfied with what made it into the box.
Great products and great price, very good overall, love the experience
I ordered a selection of Bonne Maman mini jars of preserves & honey for stocking stuffers. Everything arrived on time and in perfect condition. Super easy shopping experience!
Order came as expected. My tea-loving brother loved it!
Great prices.and product they have a wide variety of all things english
I found this store after my partner and I traveled to the UK and got our first taste of clotted cream and single-serve teapots. Everything arrived well-packaged and earlier than anticipated, actually! This shop is communicative and has good prices on some great items. The free shipping on orders over $50 is quite a good incentive, too.
I love that there is a rotation of items, and we can't wait to try more.
It was a really nice shopping experience. They have unique items and we enjoyed everything we ordered. We bought several food items. It is also a great place to buy authentic Christmas crackers with the snap.
Very easy shopping, and some very quality products. I will be returning to this online shop!
Had a craving for these fizzy candy hearts... found this site and ordered. Overall pleasant experience
Quick and efficient! Fantastic projects - the perfect gift
Blaming the shipping. I ordered and you shipped the order with plenty of time to make it for Christmas but…somehow it got stuck in Smyrna, TN for 6 days.The package was delivered on the 26th.
Dear Alice, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Excellent service, product arrived on time. Excellent order service
Couldn't be easier. I'm very pleased. It's good to have a ready source for our favorite Yorkshire tea.
I ordered a carton of 60 1oz jars of fig jam. Process was very efficient.
The site was easy to navigate and the prices were great.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Tea Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Trisha, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!