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Eneba Reviews Summary
Eneba has a rating of 1.7 stars from 274 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eneba most frequently mention customer service, gift card and game pass. Eneba ranks 1264th among Video Games sites.
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I bought a $100 eshop gift card from their site from one of their sellers on December 18th. When I went to activate it for my brother on December 24th for his Christmas present, it was already activated. I tried to resolve this issue and 2 weeks later they sent me an email essentially stating that it wasn't activated when it was sent out and that they sided with the seller. Thank God for PayPal and their protection because I already got refunded from them and if I hadn't used them I for sure would not have the eshop card or the refund, I'd just be out $$. Luckily, Gamestop has digital delivery and Christmas was saved, more of the story, stay away from this sketchy site and save yourself the trouble by going with one of the official distributors. Nothing but scammers and skells here.
Bought a steam key at lower price than G2a and received a working code after 1 min. I can recommend this site.
Bought Football Manager 2023 but the key code didn´t work either on Steam or Epic Games. Heard good things about Eneba but now I wonder if i got scammed?
Hello, John,
Thanks for reaching out to us about this. If you've bought a PC version of Football manager, please follow the instructions from the important notice within the product page and redeem your purchased key on https://redeem.footballmanager.com/ first. Once you do so, it will allow you to select which further platform you'd want to activate the game: Steam, Epic Games or the Microsoft store. That should solve this for you.
In case it doesn't, please reach out to our customer support team by making a ticket at https://eneba.com/support or email to [email protected] - they will assist gladly assist you.
If you've already made a ticket, please share your ticket number or order ID (ticket number example: #1234567, order ID example: #o-*******) and we'll check in with our specialists on the subject and get back to you ASAP.
Regards,
Eneba Team
Please help me with this. 3 hours ago I bought a Fifa 23 game from their website with my last 40$ on my card and they gave me a used code. It's my birthday! I created a ticket but it takes ages for them to respond. Please help me :( I want other code or my money back! It's not fair. I trusted this site until today when this happened. It's your fault and your seller fault. Please solve it ASAP, within an hour! It's not fair. I will act in justice for Scam if it's not solving soon..
Hello, Bogdan.
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the seller's side with their inventory/stock and thus, such issues can occur at not the most appropriate moments. However, we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! Please create a ticket at https://www.eneba.com/resolution-center and our team will be glad to look into it! And if you have already created a ticket with them but have not yet received a response from their side, you can always simply edit your review and provide us with the number of your ticket (#1xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I bought two psn 50 usd no one works.
I open request but no answer
Its first time i never had problems before
Hello, Walid.
Thank you for the time you've taken to compose this review and inform us about your situation! We would be more than glad to help you resolve this issue! Since you already created a ticket, please provide us with the number of your ticket (#2xxxxxx) or your order ID (o-xxxxxxx), you can easily do it by updating your review! And from our side, we'll do our best to resolve your case in a timely manner!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Purchased a $100 Xbox gift card, which turned out to be an invalid key. I contacted Eneba support immediately (worst customer service I've ever experienced, very rude and came across like didn't want to help and made me feel like I was wasting their time). I had to provide Eneba with a screenshot of the error message and my Xbox account name, okay fair enough.
They then made me contact Xbox support and ask Xbox what's wrong with the key and the date it was activated, which was very inconvenient and awkward, but Xbox were really nice about it and replied saying "Sorry but the key had never been activated 'paid for' and I would have to return to the seller for a refund."
I sent Eneba a screenshot of this and they said they'll forward it to the seller and will message me when they hear back, that was almost 2 weeks ago, now every time I contact Eneba to see what's happening, they just say there is nothing they can do and I just have to be patient and wait on the seller to respond.
Thank god I paid using PayPal, so I can file a transaction dispute via PayPal.
If you are thinking about buying a key from this website, keep in mind that it might be a used/fake key and you'll then have to wait 2-3+ weeks to get your money back.
Hello, John.
Thank you for the time you've taken to compose this review and inform us about your situation! We would be more than glad to help you resolve this issue! Since you already created a ticket, please provide us with the number of your ticket (#1xxxxxx) or your order ID (o-xxxxxxx), you can easily do it by updating your review! And from our side, we'll do our best to resolve your case in a timely manner!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I live in Lithuania and when i want to buy xbox game pass key from them, it is always written, that the region is wrong. On every live key is written about wrong region, but they have no keys that will actually suit Lithuania. Even if you buy Europe or Global live key it is always written about wrong region, but it always worked and i had no issues since few days ago i bought Europe key as always, but it didnt worked because it had wrong symbols. Eneba responds with bots as always. No problem solutions were found, they jus keep writing me about wrong region despite that they dont have key, that would suit Lithuania. I never had any issue with them, and now they cant even try to fix their page and give their customers right information. Looks like they scam people on purpose. What is even more funnier, that founders of Eneba are from Lithuania, but they are scamming their nacionals with no regrets. I was your loyal customer for a long time, but now I see the concept of this page is to earn money and they dont even think about respecting and helping their customers. Please be cautiouts, because you never know when you will loose your money. Never buying from them again. Pinned photos with examples, that it is impossible to find key on their page, where it would be written that it works in Lithuania. Avoid them at all costs!
Hello Luke,
Thank you for your extensive review on this subject. We'll gladly elaborate on our position on this. You see, while it is true that the key offer in the example you've showcased is for the GLOBAL region, there are still some restrictions on where it can be activated. Firstly, you need to keep in mind that the term Global merely refers to the key being eligible to redeem in more than just one continent, but still may have further limitations on specific regions, hence checking the restriction list is always a recommendation. Furthermore, we must discuss the sad topic of Xbox Live services not being available across the globe either, several countries, including our very own HQ in Lithuania, have considerable inconveniences due to the fact, which makes all Xbox/Microsoft digital content keys non-redeemable by default. Before, it would be enough for a user to set their account's region to a different country, but nowadays Xbox/Microsoft is taking into consideration your physical location (or at least I.P.), over your account's region. This means that the only way to activate it would be to change your actual physical location.
We do not wish to deceive any of our lovely users and simply want to put up as much information as is necessary to understand the most relevant parts of the offers from our page, how to activate them and any restrictions that may be applied. Keeping all that in mind, if you did purchase a key and had some activation issues - the best way to solve them is via our resolution center I.E. Making a ticket at eneba.com/lt/support
Our specialists are more than adept and handling and resolving any and all product related concerns. We are all human, and not above admitting to possible mistakes, so if you believe that the key you got contains invalid symbols, feel free to make a new ticket or reply to an existing one, clarifying the topic and our agents will more than gladly look over everything again to ensure that all is as it should be.
Regards,
Eneba Team
Waste of money, support takes forever to respond. I trusted this company and I will be sure not to make that mistake again. Felt cheated.
Hello, Anish!
Thank you for letting us know about your experience. I'll kindly note that we are currently experiencing heavy support traffic, therefore response times are higher than usual. Apologies for any delays.
Our dedicated Customer Support team is more than glad to help you sort it out. If you have contacted them already - our team will make sure to resolve the situation for you! Also, you can always simply edit your review here and provide us with the number of your ticket (#1xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation.
Regards,
Eneba Team
Duplicate keys are sold via this platform and if you report it nothing will be done. Eneba sides with the fraudulent sellers and ignores all of your provided proof. Your money is obviously also gone.
Hello, Gebi.
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! And if you have already created a ticket with them but have not yet received a response from their side, you can always simply edit your review and provide us with the number of your ticket (#1xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I have mixed feelings about Eneba. I had some problems with the service before. But maybe it's just my experience, I heard different things about it from different people. I guess you can try for yourself and decide.
Hello, Laurynas,
If you've run into some issues at our marketplace - please create a ticket here at eneba.com/support and our Support Team will happily assist you! Our team is doing its best to resolve any matter that occurs, so our customers could get the best experience while using our services.
Amber J.
Eneba Team
Scammed...
Purchased a £50 Nintendo switch gift card and when it was received and inputted into my device I was told "this code has already been used"
I let Eneba correct the issue and supplied all evidence they required... but nothing got done. Thank god I paid using PayPal where I now have opened a dispute against them!
Would not recommend
Hello, Matthew.
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! And if you have already created a ticket with them but have not yet received a response from their side, you can always simply edit your review and provide us with the number of your ticket (#1xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Scam scam scam, is all I can say. I thought it was a legit way to purchase keys, but I was sorely wrong. I purchased a gift card and received one that was already used. What a waste of money.
Hello,
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! If you haven't already done so, please simply create a ticket with them via this link here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Deposited $40 into my account + a 86c transaction fee (happy to pay) but only $4 was deposited. Apparently the 86c fee is for $4 not $40. I sent them a screen shots of everything and they have admitted an error on there side has happened but due to there t&c i refund is not possible. Wow! Avoid them if you don't want your money stolen!
Hello, Reece!
Thank you for your review. We would love to investigate this further to troubleshoot and find a way to help you in your case! In case you already had a case open with our customer support team, please provide us with your ticket number and the order number. (All of our order numbers start with o-******).
We'll be waiting for your response, so we could solve this together!
Regards,
Eneba Team
I bought a key for battlefield 4 and it was already used. Then I get no response from customer service, you better buy somewhere else because Eneba is unreliable.
Hello.
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! And if you have already created a ticket with them but have not yet received a response from their side, you can always simply edit your review and provide us with the number of your ticket (#1xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
One of my favorite grey market sites for steam keys, I've bought quite a few games on here and all the keys worked no problem, and when I had an issue with one they got me a new one in under an hour. Only downside is games you get with keys can not be refunded but that's not on the site but on steam.
Purchaced key for far cry 6 the key was invalid. Sent ticket to eneba they didn't respond. Fraud! Yo
Hello, Loukas!
I'll kindly note that we are currently experiencing heavy support traffic, therefore response times are higher than usual.
We'd be more than glad to assist you in resolving such troubles. In fact, we're grateful that you've already made a support ticket with our specialists - that was the right thing to do. We can check in with them regarding your case, but for that, we need to locate it first. In case you have already generated a ticket, please provide us with your ticket number and the order number. (All of our order numbers start with o-******).
We will be waiting for your response!
Eneba Team
ENEBA is a scam website. Okayfreedom bought for 1 year after 12 days okayfreedom doesn't work. ENEBA doesn't want to refund my money or make okayfreedom work? So don't buy from these scammers. There was nothing about 10 GB per month when I bought them, they just corrected the website after. And many software is free to try while sold at ENEBA example bitdefender is FREE for 6 months?
Hello.
Thank you for your review. It appears that our team has fully investigated the case and confirmed that the product you had purchased fully matched its provided description in its product page, of the fact that there was a mention that the monthly allowed web traffic for this application was a total of 10 GB, per month. Please note that all of our product descriptions always properly describe what will be included with your purchase and once a key is displayed, our support team is not able to provide you with a resolution. Refund or key replacement is only possible in these cases:
Key hasn't been viewed.
Key is invalid.
Key has already been used before the purchase happened.
Those are absolute conditions for refund to happen. If either of them are not applicable, our support team is simply not able to provide any additional resolutions, due to the nature of digital keys and the inability of neither our support team, nor a seller to revoke a key after it has been viewed.
Thank you for your understanding.
Regards,
Eneba Team
So I went to shop at Eneba on 6/11 because I thought it was safe based on Reviews but guess what I went and bought a 100 dollar psn card from their website. And as soon as I got it I went to the psn store to redeem it. It says that voucher is incorrect and does not work. So I went through the hassle of sending them screenshots of everything and proving from PlayStation chat the guy said he has no record of that code being activated or existing. 3 days pass and still no response. If you want to never see your money and lose almost 100 dollars shop here.
Hey there Dino,
Thanks for reaching out to us about this. We'd be more than glad to assist you in resolving such troubles. In fact, we're grateful that you've already made a support ticket with our specialists - that was the right thing to do. We can check in with them regarding your case, but for that we need to locate it first. Please update your review with either your support ticket reference number (ex: #1234567 of your order ID (ex: o-*******). Please remain patient - our support team typically functions on the slower side during weekends and non-business days, but they will always undoubtedly respond. So, let's solve this together!
Regards,
Eneba Team
I had bought a vanilla visa gift card to use on eneba, i tried using it but it kept saying error, after a while i tried again snd it said there was no funds, i checked and it said somebody had charged all the money i had on google play which i dont even use i have an iphone and the card was brand new, and what i alos noticed are the time stamps, it was charged minutes ahead of my time, if youre planning to buy from eneba please be careful
Hello, Jaime!
Thanks for sharing your experience with us. I'd have to kindly mention that not all prepaid cards can be used when purchasing on Eneba, that's why you were receiving an error. However, the situation at hand sounds pretty strange, so if you still haven't, please contact our customer support team by filling out a ticket at https://eneba.com/support or [email protected]. If you've already done so, please update your review with either your order ID (ex: o-*******) or your support ticket reference number (ex: #1234567).
We'll be waiting for your reply!
Regards,
Eneba Team
Got the right key for fifa 22in minutes, and I suffered from a technical issue in EA servers and contacted eneba support who reacted professionally and advised me to try again and it worked.
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Hello Gerald,
Thanks for the feedback. It's truly a pity that you have seemingly not only run into a faulty key but additional issues during the resolution process as well. We would love to have our customer support team take a second look at the situation to ensure that the situation was, in fact, handled appropriately and that no stone was left unturned during the investigation with the seller. The best way for us to proceed in such a fashion is to get a reference of either your Order ID or the support ticket number that you've had when communicating with our specialists initially. Examples of each are "o-*******" and "#1234567" respectively. If you've got a moment to update your review with any of the mentioned details - it would greatly aid us in the matter and hopefully for the future of Eneba as well.
Moreover, we're thrilled to hear that you did manage a way to solve your holiday gift situation one way or another so that the recipient would still feel that festive joy of the gifting season.
We will be waiting for more news from your side.
Regards,
Eneba Team