EnebaReviews 274

Hello Henio,

All our keys come from European distributors of legitimate keys. Unlikely other pages that sell this type of product, not everyone can sell in our page. To sell with us, one would need to have a registered company with proved experience in the business. What this means is that the quality of our product is extremely high. Mistakes can still happen, from time to time, some products need to be retyped so a typo in one of the codes is a possibility. But these are very rare cases. And we will, of course, help out if you find one of these problems.

So, if you ever have a problem with one of the keys you got from our website, don't hesitate to contact our support team. We'll be more than happy to look into what may have happened.

Amber,
Customer Support

Hello Mike,

I'm truly sorry to hear about the bad experience you had in our page.
I was checking your tickets and I can understand why this was so frustrating for you. You were trying to take advantage of a good promotion that we were offering and after a couple of attempts, you were simply not being able to make the payment. I totally get it. But I must ask that you please try to see our side as well. If our system has blocked you due to suspicious behavior it's because your activity reflected exactly that. Which wouldn't have happened if you had only tried to purchase a couple of times, even if you had used different email addresses. Again, I understand that you were frustrated by the failed attempts and that you simply wanted to make your purchase. But as a Software Engineer, I'm sure you can also understand how our automated system would assume that several purchases made in a short period of time from the same source using different attributes can be taken as suspicious.
After your contact, we can get an idea of why this has happened but for an automated system, these attempts just seem like someone is trying to work around our security limitations. So, it ends up blocking the account to prevent it from being used without the owner authorization.

Now, I also know that you have contacted us and have stated that you are the owner of the account. But I'm afraid that simply not enough. That's exactly what someone that gained access to your account would tell us. I know that an experienced user like yourself has their own ways to protect your data and that what I'm saying may seem like silly excuses. But I ask that you consider that not all our users can protect themselves as you can. Most people still don't know how to protect themselves online. So, in order to resolve these sort of situations, we really have to go through the inconvenient process of review we started with you.
You preferred not to go through it, which is totally understandable. We just ask that you please try to see why we have to request it in the first place.

If there's anything else we can do for you, don't hesitate to let us know.

Amber,
Customer Support

Hello c r.,

We apologize for the inconvenience this situation has certainly caused. We'll make sure to try to find a way to smooth this process as much as possible since we know that it's always an unpleasant situation. Nevertheless, we thank you for sticking with us through it and we're glad to know that your issue has been sorted. We would also like to point out that we appreciate the time you took to leave an update in this review.

If there's anything else we can do for you in the future, please don't hesitate to contact us again.

Regards,
Eneba Team