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Eneba

1.7

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Eneba Reviews Summary

Eneba has a rating of 1.7 stars from 274 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eneba most frequently mention customer service, gift card and game pass. Eneba ranks 1264th among Video Games sites.

service
105
value
105
shipping
87
returns
94
quality
100
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GB
1 review
4 helpful votes
Follow Lauren H.
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Disgusting
June 16, 2020

My account had been hacked and the company couldn't be anymore useless if they tried. Won't let me receive any sort of a refund. Over £80 lost and the company wasn't helpful or understanding. My details had also been used for another gaming company and I managed to receive a full refund so make sure you use Offgamers instead. MONEY GRABBING PEOPLE!

Date of experience: June 16, 2020
Amber J. — Eneba Rep
over a year old

Hey there, Lauren,

The payment had to be verified by both your payment provider's security system, as well as ours. As both did not signal any issues with the transaction and they were verified successfully we are unable to refund for already used products. We are always here to help if you happen to contact the authorities and they require any information that would help their investigation!

Amber,
Customer Support

California
2 reviews
0 helpful votes
Follow Kay H.
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Great site. Sorry to the others whom it has failed. I have spent 50 bucks on 200 dollars worth of games. Shadow of tomb raider, la noire, batman, brutal legend, RE 2 to name half. All worked.

Date of experience: June 14, 2020
NL
1 review
0 helpful votes
Follow Koen H.
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Very convenient
June 10, 2020

Eneba features games, DLC, and gift cards for all major platforms so it's highly likely you will find what you need. Another convenience is that there is an abundance of payment methods to choose from.

Date of experience: June 9, 2020
GB
1 review
1 helpful vote
Follow Aron B.
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Judging from some negative reviews I was a little hesitant to shop here but I decided to buy something anyway (Deus Ex: Invisible War). To my surprise, everything worked perfectly. I received the Steam key right after the purchase and launched the game with no issues. Seems that this service is good.

Date of experience: June 9, 2020
Morocco
1 review
10 helpful votes
Follow achraf t.
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Hi
I have purchased amazon gift card 50$ on eneba website, and i found it fake and it's not working
Which is put my amazon account on block, and i called eneba customers services they were so bad especially
Someone was called carl he is helpless, i have explaind to them the situation with my gift card to refund me
But they refuse, i dont recomment this website at all, they sell fake gift card

Date of experience: June 4, 2020
Amber J. — Eneba Rep
over a year old

Hello,

We have received your order details through Trustpilot. We will respond to your ticket asap.

Amber,
Customer Support

Germany
1 review
1 helpful vote
Follow Jule S.
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Caution betray!
June 1, 2020

The game does not work and they betray the people. The mail service is stupid and not helful. I will never buy a game there again!

Date of experience: June 1, 2020
Amber J. — Eneba Rep
over a year old

Hello Jule S.,

I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through SiteJabber. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.

Amber,
Customer Support

GB
1 review
1 helpful vote
Follow Florence J.
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Reliable
June 1, 2020

Really happy about descovering this store as a gamer. Really cheap prices for popular AAA games that cost quite a bit, also the site is rather easy to use. I bought overall 4 game keys from here and all arrived really fast, straight to my email, and then i activated them without any problem on Steam. Really happy with them as they offer superb deals quite often.

Date of experience: May 31, 2020
Colorado
2 reviews
29 helpful votes
Follow Rene R.
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After buying a card, I go to punch it in and it doesn't work. I go to file a ticket and get hit with wall after wall of demands for proof and screenshots of private information. Hesitant as I was, I went above and beyond to give them the information they needed.

Now my claim has been sent off site. With no ETA or even a guess at how long it'll take.

Scam site. Don't buy. These people aren't worth your money.

EDIT - They copped out of giving me so much as a replacement. This is the excuse.

"Thanks for the provided screenshot.

As we can see from the provided screenshot, Steam support has confirmed that the key was unused and valid at the time of your purchase and that it has since been activated. Since the activation happens within their system, they can confirm the exact time when the code was redeemed and that's something that we're not able to ignore. Unfortunately, considering all the above and as you'll certainly understand, we won't be able to proceed with the refund of this order. As stated on our Terms of Service, we can only refund your purchase on the absolute condition that the key was not used after your purchase.

If you still feel that more investigation should be done, feel free to create a new ticket (do not reply to this thread), and provide us with any information you believe will help with your case. We would be happy to review it once again. For now, however, this request has been closed."

Yeah. I paid for a card that didn't work for me and was activated elsewhere. Supplied all the information I could, they won't do anything.

SCAM DO NOT BUY

Date of experience: May 31, 2020
Amber J. — Eneba Rep
over a year old

Hello Rene R.,

I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through SiteJabber. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.

Amber,
Customer Support

NL
1 review
0 helpful votes
Follow Lowie K.
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Much appreciated
May 29, 2020

Over the course of the last four months, I purchased 6 keys on Eneba. I got them for a good price and everything worked. The service is much appreciated!

Date of experience: May 28, 2020
Bahrain
1 review
0 helpful votes
Follow dndon s.
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Good and not
May 26, 2020

Sometimes you get a used key like me or any one else i created a ticket and contacted them and now i am waiting at this moment hope they give me the key fast

Date of experience: May 25, 2020
Amber J. — Eneba Rep
over a year old

Hello dndon s,

I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through Trustpilot. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.

Amber,
Customer Support

Germany
1 review
2 helpful votes
Follow Leon G.
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Eneba features a very large selection of cheap games. Older triple-A titles are available here for a very good price.

Date of experience: May 20, 2020
Spain
1 review
0 helpful votes
Follow Pepito N.
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I used to buy games directly from Steam but once I found Eneba, I discovered that most games can be purchased significantly cheaper here.

Date of experience: May 20, 2020
GB
1 review
0 helpful votes
Follow John B.
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Bought a couple of game keys here and i have to say their prices are the best, often i find discounts. Keys arrive to mail fast and all worked well, so shout out to them

Date of experience: May 19, 2020
Spain
1 review
5 helpful votes
Follow Ciornolet A.
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I purchased a fortnite honor guard skin code. My code arrived immediately but that code was already redeemed.
Eneba's support helped me in 1 day after my code was sent and they gave me a good key. I recommend this site warmly.

Date of experience: May 8, 2020
Virginia
1 review
2 helpful votes
Follow Chris J.
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Eneba thieves
May 5, 2020

Eneba stole $12 from me by selling me a bad cdkey. I ordered Minecraft months ago from them and it worked fine. I ordered a 30-day Warcraft cdkey but when I used it on the Bnet app it said the key had already been used (redeemed). I approached Eneba and they had me send them screen shots of each step to redeem the key which I did. They still refused to acknowledge the problem and lied to paypal saying that the cdkey was verified before selling it to me. I'm currently working with my bank's fraud division. There are better cdkey sellers. Leave this one alone.

Date of experience: May 5, 2020
Amber J. — Eneba Rep
over a year old

Hello Chris,

I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.

Amber,
Customer Support

GB
3 reviews
4 helpful votes
Follow DexstarPanda A.
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Bad treatment by eneba
OK i decided to treat myself with eneba to game codes as with everything what has been going on lately so i dont go crazy bored this site was good at first all other game codes worked and play perfectly till i came across citiesxl version 2012 OR VERSION 2011 PLEASE DO NOT BUY AS THIS STUDIO HAS CLOSED AND GAME WONT WORK EVEN THOUGH STUDIO IS NOW FOCUS LATEST VERSIONS OK
Eneba allows sellers to sell these codes to customers after i contacted them stating game studios have closed how can you allow this is ripping customers off ok i even asked for credit to spent back with them not now if they are ripping me off lost my money

HELP IS THERE ANOTHER SITE THAT PROTECT THIS BY BUYING EXTRA COVER PLEASE HELP WILL BE GRATEFUL SHAME REALLY AS THIS SITE STARTED OFF GOOD NOT NOW

CUSTOMER SERVICE VERY BAD PLUS THEIRS NO WAY OF CONTACTING THE SELLER DIRECT OR LEAVE A RATING

Date of experience: May 4, 2020
Amber J. — Eneba Rep
over a year old

Hello DexstarPanda,

I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.

Amber,
Customer Support

GB
1 review
2 helpful votes
Follow Darren T.
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Theft
May 1, 2020

I bought a key for doom eternal for what I thought was ps4, it wasn't it was to be used on Bethesda. Once I had realised my mistake and attempted to at least try it on ps4. The code was too big. I contacted via their ticket service which said to provide pictures of the key as part of the proof. However, they refused to refund as I had displayed the key (which they asked for)! So now I am money out of pocket, with an item I can't use but they could easily have provided to someone else and refunded me. Avoid these thief's at all cost!

Date of experience: May 1, 2020
Amber J. — Eneba Rep
over a year old

Hello Darren T.,

I'm sorry for the inconvenience this has caused you. I was checking your ticket and I see that we have offered you some solutions.
Once we have an update regarding them, we will let you know immediately.

Amber,
Customer Support

Germany
1 review
1 helpful vote
Follow Albert D.
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I bought a key from Eneba after buying the key they said the key is not working in my region. They refused to give me a key that is working in my region and did not refund me. When I was buying the key I did not see any indication if the key will not work in my region or not. I asked them several times to refund my money or give me a working key in my region they refused.

Date of experience: April 22, 2020
Amber J. — Eneba Rep
over a year old

Hello Albert D.,

I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.

Amber,
Customer Support

Greece
1 review
17 helpful votes
Follow Dimitris N.
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CAUTION. Scammers.
April 14, 2020

I purchased a game 16 days ago from there. They sent me a key that had already been used. They asked for screenshots of my library and licenses which i provided almost 10 day ago. Since then they stopped responding to emails. DON'T BUY ANYTHING FROM THEM. They might have cheap prices because that's what they want to achieve, to scam people. Avoid this store.

Date of experience: April 14, 2020
Amber J. — Eneba Rep
over a year old

Hello Dimitris,

I'm sorry for the inconvenience this has caused you and thank you for providing more information, I was able to find your ticket. As I was checking it, I see that as per your request, a refund was issued to you through the payment method that you used. We have provided you with more information regarding the refund time on your ticket, so please make sure to check it.

Amber,
Customer Support

Germany
1 review
6 helpful votes
Follow Jason L.
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Scam
April 9, 2020

If it works, it works. If not than kiss ur Money Goodbye u never get it back. I got a duplicate code and even after providing the proof they asked and after weeks nothing. They just point at the supplier and they refuse refund or replacement until the supplier says so. Only way to get ur money back is PayPal and don't wait longer as 2 days it's not worth it. If you don't get it by then, well my guess you never will.

Date of experience: April 9, 2020
Amber J. — Eneba Rep
over a year old

Hello Jason,

I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through Trustpilot. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.

Amber,
Customer Support