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Eneba Reviews Summary
Eneba has a rating of 1.7 stars from 274 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eneba most frequently mention customer service, gift card and game pass. Eneba ranks 1264th among Video Games sites.
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I was forced by a scammer to pay through this platform. The support team of eneba shows no willingness to track who claimed this gift card to track the scammer nor to cancel the card and refund me the money
I bought 6 xbox live cards from this site awhile ago. Only used 1 on the day of purchase and was saving the other 5 for later use when needed. When I went to use the other 5 they are already used... they are saying they habe been used and will not refund or replace the codes even though I did not use them. They resold the codes after selling them to me and someone else used them! They made double profit buy reselling codes I was saving for later use! Do not buy from them and think you can hold onto codes for awhile. They will sell then again to make more money and screw the first buyer out of everything!
Hello, Aaron,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. I'm sure that if you obtain additional information about the used keys from the platform's support colleagues could investigate it further.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I want to share my personal experience as a former employee of Eneba. My time working for this company was extremely disappointing, I feel it is important to provide an honest account of my experience to help others considering employment with them.
The most important part is that my trainer intentionally wanted me to type 'PR' into the search bar to reveal potentially visited 'certain' websites while looking at my search history (And then take a screenshot) to try to mock me in front of my coworkers. Initially, I was confused because I didn't realize what he had done until later. I'm worried that he might be engaging in this practice with other new employees, causing them to experience the same situation.
Apart from this incident, I encountered numerous issues that significantly impacted my professional well-being. The work environment was characterized by a lack of respect and a general disregard for employee well-being. Management consistently failed to address concerns, leading to a pervasive sense of frustration and demoralization among the workforce.
Additionally, there was a blatant disregard for work-life balance. I consistently found myself working on a hectic schedule without proper compensation even on national holidays. The workload was overwhelming and unrealistic, resulting in excessive stress and burnout. This company and their team leaders showed little regard for the mental and physical health of its employees.
Furthermore, the compensation and benefits provided were far below industry standards. Salaries were uncompetitive, and there was a lack of benefits or performance-based bonuses.
I strongly caution potential employees to thoroughly consider their options before joining Eneba. The negative work culture, lack of work-life balance and inadequate compensation and benefits make it an unfavorable choice for anyone seeking a positive and fulfilling professional experience.
Please note that this review is based on my personal experience, and others may have had different experiences working for Eneba. However, I believe it is essential to share my story to shed light on the company's shortcomings.
Poor service, seller sold me a used code and refusing a refund/new code.
I will be staying away from Eneba in the future. I purchased some gift codes from seller Digital Keys and a higher value one has already been redeemed on someone else's account. I informed Eneba straight away, literally within a few minutes of the order going through, and they passed on the information to the seller who has told them that the key was unused, which is false. I have gotten back in contact with eneba with further proof the key was used before my purchase. They replied that the sellers photo of a physical gift card is solid proof the code was unused and therefore they still won't issue a refund, even though I have proved that the code had already been used on another account when I tried to use it. This is really disappointing support and I am £45 down. It is a shame as Eneba has been good in the past, I have placed many orders, but this experience has been poor and I will not be making anymore purchases in the future.
Hello.
Thank you for your review. It appears that our team has fully investigated the case and confirmed that the product you had purchased fully matched its provided description in its product page and based on the sellers information, was activated after it was purchased. Refund or key replacement is only possible in these cases:
Key hasn't been viewed.
Key is invalid.
Key has already been used before the purchase happened.
Those are absolute conditions for refund to happen. If either of them are not applicable, our support team is simply not able to provide any additional resolutions, due to the nature of digital keys and the inability of neither our support team, nor a seller to revoke a key after it has been viewed, or already activated.
Thank you for your understanding.
Amber J.
Eneba Team
Stole £25 from my Paypal. Sent me an email to say "your order has been confirmed", but the thing is that I didn't order anything from this website for almost 2 years! Customer service was not responding until I left a negative review on Trustpilot website. All they say is that they cannot help. No refund, no order cancellation, nothing. It's a scam. Read the reviews on Trustpilot, half of the people say their code didn't work and Eneba refused to refund them or offer a new key. So it is obvious they must be scamming people. Shocking customer service. They said they cannot help and closed my case without me even replying to their last message! Then sent me a link to rate their "support"! Avoid this website at all costs. You have been warned.
Hello, Zuzi.
Thank you for informing us about this situation. Please note that our marketplace, as a platform, is a place where we provide the ability for individual users to make purchases directly from our verified and trusted sellers. Our marketplace is not able to make purchases for anyone without their knowledge and if you had experienced an unauthorized purchase on our website with your payment details, it does mean that your payment information was accessed by a third party, who had simply chosen to make the purchase on our marketplace via your details. For such cases, we strongly recommend to reach out to both your local law enforcement and your payment provider to report them and attempt to get the situation resolved via these means, while our support team, if the key is already viewed, is simply unable to issue a refund directly per our standard marketplace guidelines. After you make contact with any of the respective parties, please do let them know that they can also contact our team directly from their side and we will provide with any information that might be necessary for both their investigation and helping out with providing a resolution.
Regards,
Amber J.
THEIR GOOGLE PLAY GIFT CARDS ARE INVALID AND WHEN APPROACHED THEY DO NOT HELP MEANWHILE I NEVER HAD THIS ISSUE WITH OTHER SITES. THEY HAD THE GUTS TO BE AGAINST THEIR CUSTOMER.
Hello, Faren,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. If you still haven't contacted them, please reach them by creating a ticket here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I had never heard of this company until I seen my bank account had been withdrawn from by them. When I contacted them they were unwilling to even address the issue. They stated that they would not issue a refund. They are scammers and it has caused me to file a report with state and govt. Law.
Hello, Brandy,
Thank you for bringing this to our attention! From the description of your issue, I can understand that your payment details were used without your authorization. In this case, I urge you to immediately contact your local law enforcement responsible for digital crimes and your bank/card issuer as they'll have procedures to resolve this matter and secure your account, so such situations won't happen in the future. Our customer support will cooperate with the institutions and provide all the assistance and information needed for this investigation.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
I've spent hundreds on this site, but recently there was a issue with an order. They have NO CUSTOMER SERVICE AT ALL you just send emails, get a general pre written message, then nothing. No communication, no replys to emails, they just ignore you.
This quickly went from one of my favourite sites to the worst. I've had to resort to trying to get a charge back via PayPal because I simply am not getting a reply.
If they did reply, they could probably fix my issue quickly, but after 3 days I'd be a fool to think I would get a response.
I was issued a refund and I chose to accept the money in my eneba wallet as it was instant. But the site won't let me spend my balance, saying I don't have enough money - see screenshot below. Now I'm ignored.
My advice - stay away - there are similar sites out there (Gamivo, g2a, instant gaming, cd-keys) who are much more deserving of people's times and money.
If everything goes wright, then you'll be happy, but as soon as any issues arise you'll wish you never spent anything on this site.
Edit 9/12/23 - I've waited 6 days for a reply from customer service, and have not received a single email. I resolved the problem myself, I tried again to buy the item again, which had now increased in price and was able to purchase it.
Not happy that all my attempts to to contact were ignored, and that it cost me more money because I was ignored. So can't recommend this site, which is a shame as they have some good offers. But any site that takes your money but is totally unreachable, is not worth the risk and I'll be spending my money elsewhere from now on.
I've updated my rating from 1 star to 2, because I did eventually get my product, but it was more expensive and they have no customer service.
Hello, Matthew,
Thank you for sharing your experience! We value our customers more than anything, so rest assured, that colleagues will do what's in their power to resolve this one for you. At the moment due to the holiday season, some replies from customer support arrive slower than usual. Regarding the balance - it seems like a technical issue and it'll be quickly resolved once your inquiry is reached.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
$#*!ing SCAMMERS! I am lost 50$
They are took money 3 times! Then they support write give me order id)) but order id dont have but they have youre money!
Hello,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. If you still haven't contacted them, please reach them by creating a ticket here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I bought Cities 2 which just launched with lots of bugs, so basically the game is poorly designed and doesn't work. They refuse a refund.
Greetings, Miguel!
Thank you for informing us about your experience.
Based on your description, you successfully received and redeemed a valid key from our marketplace, allowing you to download the game as advertised on Eneba. Please understand that we are a platform for key sales and not involved in any game development. Issues with game quality or bugs are under the developers' purview, and we can only assist with key-related problems (invalid, wrong product, etc.).
We empathize with your situation, and while we can't offer a refund because neither we nor the seller can cancel/revoke the key or remove the game from your account, our Support Team is still here to provide general troubleshooting advice and guide you to the game's developer/support team. To contact our team, create a ticket at eneba.com/support.
We genuinely hope the game's developers address the issues plaguing the game, so that you can fully enjoy your gaming experience.
Amber J.
Eneba Team
My son got directed to purchase FIFA 24 via some stupid instagram post...ended up getting charged twice by this place, figured out how to log into it and found out we were charged for two european STEAM gift cards. Complete scam. I'm filing a fraud chargeback with the bank first thing monday.
Hello,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. If you still haven't contacted them, please reach them by creating a ticket here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Every time your transaction fails, they tell you its on our end, so refund has been issued. You won't get note from PayPal regarding the refund and which they didn't started. 4 transfections failed because of their system only 1 refund I got and they tell you in the email that it will take up to 28 days which is a lie as I get refund from any other sources in 3 days. Stay away from this website as it's very risky to get your money back and it has been 3 days and still no respond from their team support regarding my last refund which I lost 15 dollars.
To Amber: No sorry but you guys are thieves because if you guys really started the refund Paypal will send a message stating that a refund has been started but in your case Eneba didn't and will never do as people here said good luck getting your money. It's ok it was only 15 dollars that I lost and I have warned my friends and others not to make any purchases from Eneba.
Hello, Imad!
Thank you for taking the time to leave us a review! It seems like you have experienced a technical issue and your orders might have failed to process. Don't worry - if your orders were canceled, those funds are reserved and when your payment provider confirms that the payment was not completed the funds will be returned to you automatically. It will not necessarily take 28 days - PayPal refunds take anywhere from a few minutes to a few days, and only in edge cases it can take longer.
Our support agents usually answer tickets in 1-5 days. The reply times change on a daily basis as we are receiving different amounts of tickets every day, so it is only an approximate time estimation. They have to answer all tickets from the oldest to the newest, doing otherwise would be unfair to other users.
If you have already submitted a support inquiry - we'd love to review it! Provide us with either your support ticket number or your order ID - that way we'll be able to locate your order/support ticket in our system.
We will be waiting for your response!
Eneba Team
I bought a tinder gold key not working…
I bought a tinder gold key not working the service dont want to give me another key or reund
Bad service ever
Hello!
Thank you for taking the time to leave us a review! Kindly note that the Eneba website is an online 3rd-party platform to connect gamers and various independent key sellers, so before any resolution is given, a thorough issue investigation has to be completed. Of course, our dedicated Customer Support team is always there to help you out with it.
If you have already submitted a support inquiry - we'd love to review it! Provide us with either your support ticket number or your order ID - that way we'll be able to locate your order/support ticket in our system.
We will be waiting for your response!
Eneba Team
I bought a game on October 10th, the code doesn't work. I sent an email asking for a solution, they replied that they would speak to the supplier(?) and to date they have never said anything to me again. If you want to buy a game to play in a few weeks, this is the ideal store
Hello,
We're thankful for the time you've taken to write this review and inform us about your experience. Our Customer Support currently has an increase in their workload, so replies may arrive slower than usual. Colleagues are solving each issue from oldest to newest and I can assure you it's just a matter of time before they'll reach yours.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I had made many purchases through this site and never had a single issue. The codes always work and delivery is pretty much instantaneous.
Hello, Lukasz!
Thank you for an excellent review!
We are thrilled, that you enjoyed your experience shopping at Eneba! Come back again!
Amber J.
Eneba Team
Decent site if everything works, but once there are problems their support won't help you at all getting your money back. Sending the same pre-written responses every time you open tickets and not responding to follow-up emails.
Lost $50 by pre-ordering a game...
Hello,
We're thankful for the time you've taken to write this review and inform us about your experience. Our Customer Support currently has an increase in their workload, so replies may arrive slower than usual. Colleagues are solving each issue from oldest to newest and I can assure you it's just a matter of time before they'll reach yours.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I have bought a code, Amount is deducted, but never received the code in my email address. Dont buy from them. IT LOOKS LIKE IS SCAM!
Hello,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. If you still haven't contacted them, please reach them by creating a ticket here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I bought ea fc 24 ultimate edition and didnt recive early access with it. I was told to contact eneba support for that issue but they are taking 1 day to respond. Very slow support in general. I am willing to change my review if a get a respond in the next 3 hours.
Hello,
We're thankful for the time you've taken to write this review and inform us about your experience. It's amazing that you contacted our colleagues regarding this matter. I can assure you that our team will do whatever it takes in order to resolve this mone for you. As you may noticed this release is colossal, so our Customer Support could be a bit swarmed with inquiries at the moment, thus replies might arrive a bit slower than usual.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Just awful company.
Bought game, received not working key. Had to go through immensive hassle with their support, and still did not get my money back. Stay away from these scammers.
What a waste of time and energy trying to get my money back that they just stolen from me. I wonder if this is even legal that they are doing.
Edit:
No Amber, you are lying.You are not glad to help anyone. Your support team don't want to solve any problems. You should be ashamed by spreading these lies in name of your company. I believe that you could do better than that, there are so many wonderful jobs around where you can actually help people. Why did you decide to work on such a company? Why are you helping them steal money from people?
Hello, Alexander!
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the seller's side with their inventory/stock and thus, such issues can occur at not the most appropriate moments. However, we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! If you have already created a ticket with them, you can always edit your review and provide us with the number of your ticket (#2xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation!
I'll be waiting for more details from you!
Sincerely,
Compré el código para conseguir una Skin de Fortnite que ya no estaba en la tienda y sinceramente no tenía muchas esperanzas con ellos pero lo compré y si pude activar el código y funcionó muy bien, también compré un código para el Black Ops III y funcionó, la verdad me encantó esta plataforma y aquí puedo conseguir mis videojuegos mucho más baratos la recomiendo mucho
Hello,
Thank you for taking the time to leave us a review! If you ever have any questions or suggestions, you can always reach out to our dedicated Customer Support team by creating a ticket here: https://eneba.com/support.
Have a great day ahead!
Eneba Team
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Hello, Stefanos,
Thank you for bringing this to our attention! In this case, I urge you to immediately contact your local law enforcement responsible for digital crimes and your bank/card issuer as they'll have procedures to resolve this matter and secure your account, so such situations won't happen in the future. Our customer support will cooperate with the institutions and provide all the assistance and information needed for this investigation.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.