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Eneba Reviews Summary
Eneba has a rating of 1.7 stars from 274 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eneba most frequently mention customer service, gift card and game pass. Eneba ranks 1264th among Video Games sites.
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I purchased a key for a game for $30 I never played before and got banned when I tried logging in. When I provided the proof, they just wrote me off and tried to say it was a coincidence and that it was not their problem. Scam company avoid this site at all cost! Customer support is useless!
Don't expect a refund if a key doesn't work. Once a key has been viewed, they will not refund your purchase.
Hello, Teresa!
Thank you for letting us know your opinion. I'd have to kindly note that if the product matches the description we've provided on the product page and the key was already displayed, we're unable to refund an accidental purchase, but the good thing is that you now own this product, so you could sell it so someone you know or anyone online that would be interested in it to recuperate part of the costs spent. It is important to note that Eneba is not a direct game seller/developer, but a third party connecting gamers and game sellers. Given the types of products sold and how they work, we need to limit our refund policy at some point, thus not all the purchases could be refunded. If you'd like to know more information regarding this, contact our support agents here: eneba.com/support, and our Support Team will happily assist you!
We'll continue to work just as hard, if not harder, to make sure you have the best experience possible.
Barb Wilde,
Eneba Team
No buenono buenono buenono buenono buenono buenono buenono buenono buenono buenono buenono buenono buenono bueno
Hey there,
Thanks for bringing this information to us. We would love to help you resolve it. If you still haven't, please contact our customer support team by filling out a ticket at https://eneba.com/support and our customer support specialists will more than gladly assist you with this matter. If you've already made a ticket, please share with us either your order ID (ex: o-*******) or your support ticket reference number (ex: #1234567). These details are safe to share here as only we can utilize them to find your order on our end, so feel free to just update your review with them.
We hope to hear from you soon!
Sasha Ford
Eneba Team
Received a code that didn't work, it is now over a month later and after providing screenshots and proof of everything, there is still no progress being made. It seems all the protection is there for sellers and nothing for customers. Just getting repeatedly told to wait for a resolve from a non-responsive seller.
Hello, Adam,
We're sorry to hear that your Eneba experience isn't living up to your expectations. We'll be more than happy to assist you in reviewing your customer support case along with our specialists and narrowing down on what's going on and how can we wrap it up nicely for you. For that, we need to locate it first. So, if you're reading this - please update your review and provide us with your support ticket number (ex: #1234567) and order number (ex: o-*******)
We'll be waiting for your response, so we could solve this together!
Sasha Ford
Eneba Team
The games are cheap and deliver quickly, but there are often issues with ordering and delivery. I've tried to order 8 games at once for about 25$ and it always went wrong somewhere and my money got refunded but when I tried ordering again the same error appeared but no money came back to my account. It's been almost a full day and the support is not responding to anything and my money is still not returned, although it says that the money is refunded in the order status. It's a lot of money for me and I'm really stressed out about it. It's not the first time this happened. When I ordered games before, one of the codes was used, and it took support 3 weeks to send me a new one. I would rate 4,5-5 stars if support wasn't so unresponsive and bad. I really hope my money is refunded and I don't encounter anything like this in the future.
Hey there, Dawid,
Thanks for sharing some of your experiences with us. I'm glad that you've been shopping with us multiple times and found just what you wanted, albeit with some technical struggle along the way. We want to make sure that you understand that we're always here to help you, even if our customer support team seems slower than your expectations may like them to be. As we, ourselves, do not sell any goods other than Eneba Gift Cards, all purchases actually come from our many vetted vendors and in rarer circumstances, there can be mix-ups on either their side, when delivering keys to our system or a malfunction on our side when processing orders. Either way - our dedicated and most adept specialists will undoubtedly assist you in every aspect of problem solving and troubleshooting, so long as we can ask you for your patience and cooperation.
In this case, we were able to track down your order for the 8 items and confirm with our specialists that there was, in fact, an issue with it, as the payment confirmation received delays. That being said, our payments team has spotted it and had already issued you a full refund for it. Such returning transactions typically reach users within 5-28 business days, so set yourself a reminder and save this time frame. Naturally, if you do not receive anything by the end of it - please contact our customer support team - they will investigate it with the payment provider and figure out what happened.
Sasha Ford
Eneba Team
I have used eneba to buy steam keys and PSPlus subscriptions as well as Xbox Game pass and Xbox games.
I have never had an issue almost 5 years using the site
Title says it all. I've purchased many steam keys from this site and I've always received the codes nearly instantaneously. They're a lot cheaper than their competitors too. Highly recommended! I bought GOLD EDITION game code, activated on Ubisoft and received standard edition of this game, I opened case and asked for full refund, after 3 days, Eneba support person answered me on my email and full refund was issued by Eneba, so I can tell only that all is great, prices also affordable but need ask sellers before purchase, to avoid open cases and also seller mistake has been revealed so all ok, I advice this site/store. 4 stars - cause of they doesnt have a chance to check all sold keys on their website so cause of that we need to use REFUND option if something goes wrong but all works great as I checked all this support things, all legit and advice.
I had used them for some time now, but my most recent transactions have been SCAMS. Their customer support is terrible as well. Made the process of communication the worst experience ever. No clear and concise direction, and no refund for a $30 for a key that didn't work. Be careful, they may be cheap but there's a reason the keys look so cheap.
Hello,
I'll kindly note that we are currently experiencing heavy support traffic, therefore response times are higher than usual. I'm glad to hear that you had a good experience with us and we're glad that you have taken the time to inform us about this incident - our dedicated Customer Support team is more than glad to help you sort it out. If you wish to speed up the process or reopen the case for further investigation, please feel free to update your review with either the number of your ticket or the ID of our order (which goes as something along the lines of o-xxxxx) and we'll have someone look into it!
Make sure to check your inbox for any updates from our agents.
Barb Wilde,
Eneba Team
Bought a game for my son, they took the money and i didnt get the product. No phone number, no chat to help... only a stupid ticket that took hours to receive a reply saying that they received the ticket... but no fixing of the issue
Hello,
I'll kindly note that we are currently experiencing heavy support traffic, therefore response times are higher than usual.
We're glad that you have taken the time to inform us about it. It seems that you might have experienced an issue of a technical nature. There is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. If you have contacted them already - our team will make sure to resolve the situation for you!
Also, if you wish to reach out to us faster, contact us on our social media channels or join us on Discord!
* Eneba Facebook https://www.facebook.com/enebagames
* Eneba Instagram https://www.instagram.com/enebagames/?hl=en
* Eneba Discord https://discord.me/enebagames
Barb Wilde,
Eneba Team
I got my refund and I got my full money. So I updated this review to show that it is good. So thanks eneba.
I bought Ready Or Not for like 31.41 dollars and it said order fail and it took away my money and didn't give me a key like what? I want my key or a refund bc it's not fair that I have to wait a couple of days just to get it refunded.
So i bought a card code from this website for myself and i got the code when I entered it it gave me a error its been redeemed already when i never redeemed it so they put me in this game with contacting playstation support i did that and ps support just kept ending the chats before i can send them the proof and toying around with me so i sent the proof i needed to eneba and they said sorry we cant give u ur refund because of blah blah blah this is ridiculous dont buy from this site they took my money and i didnt get what i wanted >: c
Hello Robbi,
We're glad that you have taken the time to inform us about it. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at, so additional investigations are needed for us to be able to resolve such cases. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. If you believe that another resolution should have been provided, you could try to report the issue and go through the investigation once again. We wish you a great day ahead!
Barb Wilde,
Eneba Team
Purchase accepted insantly, code provided instantly and was working.
I was very suspicious about them since most of the reviews here are calling them scammers but for my surprise everything worked out fine
Pay attention that this review only represeting buying valorant points and nothing else.
The seller scammed me with 125 euro steam cards that were probably sold to multiple people. I tried to get help from their help desk, they gave me useless answers and asked for a lot of screens and stuff (that I always immediately provided) for like 20 days, after that they closed my case stating that I could not 100% prove that the seller was a scammer.
Funny part: to prove it I would need info from the seller that he obviously doesn't provide or the full picture of the cards that they did not provide even if I asked it multiple times.
End of the story: if you get scammed by the seller, ENEBA will just help the seller scamming you.
Hello,
Our team really appreciates your review. I understand that this is a large sum of funds, and that it can be really frustrating if this is going on. Sellers sometimes post used/ faulty keys by mistake, yet our team is always ready to help you, and I can assure you that no one is trying to scam you! I believe that it was a misunderstanding, usually if the keys are used our team asks to reach out to (in this case) Steam support, and inquire on the date and time for the redemption. If the Steam support asks for the proof of purchase, our team can always provide you with it if needed. I hope that your issue will be resolved, and you will be able to get your card, or funds soon! I wish you a great day ahead.
Don Jon,
Eneba Team
I bought the wrong game from then on accident, and nothing I tried worked for getting a refund, not even permanently deleting the game from the Steam library and showing them proof of that. Now I have no game and they get to keep my money.
They lost me as a customer and I hope they lose everyone else too.
Hello Amit.
Thank you for your review. It appears that our team has fully investigated the case and confirmed that the product you had purchased fully matched it's provided description in it's product page. Please note that all of our product descriptions always properly describe what will be included with your purchase and once a key is displayed, our support team is not able to provide you with a resolution. Refund or key replacement is only possible in these cases:
-Key hasn't been viewed.
-Key is invalid.
-Key has already been used before the purchase happened.
Those are absolute conditions for refund to happen and in your situation, the key was fully redeemed, working without any issues and you had simply chosen to delete the game from your account under your own volition in order to inquire for a refund.
Seth Morningstar,
Eneba Team
Ordered game pass 6 months. Only seems to work for 4 months
When (frustrated) my son accepts the 4 months, he finds out the code does not even grant him access. ˋ
Customer service does not even botter to answer
Just lost 49€
Staynaway
Hello Tom.
Thank you for informing us about your experience. Please first note that we are indeed a fully legitimate business whose main goal is to bring the best bang for your buck for all of our customers. However we also do acknowledge that on rare occasions, there can be a mix-up on the sellers side and issues surrounding non-working keys can happen, however we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues, which by the looks of it you have already contacted! However at the moment, our support team is currently experiencing a much larger than usual amount of incoming inquiries and are working hard to ensure that every customer that needs assistance is replied to in a timely manner. As such, their overall response times are just a bit longer than usual at the moment. But if you wish to speed up the process, please feel free to update your review with either the number of your ticket or the ID of our order (which goes as something along the lines of o-xxxxxx) and we'll gladly ensure that the case is looked into in a swift manner, if that has not yet happened!
Seth Morningstar,
Eneba Team
They gave me wrong code that is already been used and don't want to change it. I spend 3 weeks with customer servise and they solved NOTHING! WORST SITE FOR CODES. Also they blocked my account. Sh*tty site.
Hello Milos.
Thank you for this honest review of yours. If any of our customers bought a faulty item on our marketplace they can reach out to our customer support team in order to properly resolve that matter. For that our agents might ask you for a piece of additional information and it may take a bit of time, but it's worth the wait if you indeed got an item that was a faulty one. Once the investigation is done and the issue is resolved in the customer's favor - you'll be eligible to select a refund or a new key. Also, our team never ever blocks any of our users without a really good reason and I'm sure that it could be easily fixed - just contact our customer support via: https://www.eneba.com/support and they'll handle it!
Dell Cherry
Eneba Team
Sell you a code that 16 digits when Xbox and Ubisoft both require 25 digit codes can't get a refund never buy anything without making an account first because you have to make an account to file a refund then your purchase disappears thank God I screenshot everything. For all those who have been ripped off search Facebook and the company's name I started a page to try to get our money back
Hello Roger,
We're more than glad that you've brought this to our attention. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at. On some, rarer occasions, there can be a mix-up on our vendor's side when such issues happen. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. If you haven't contacted them yet, please reach them by creating a ticket here:
https://eneba.com/support
Dell Cherry
Eneba Team
Make sure to use the highest-rated vendor w the lowest ticket rate and highest sales rate just to be sure. Worked great for me.
Total scam. Sold me WoW keys that were already used and wasted two weeks of my time with a fake refund process. Avoid at all costs.
Hello,
As you may know, some mix-ups can occur due to human errors. But it's easily fixed by our customer support team who's always willing to do whatever it takes to resolve any matter for our customers. It may take some time but it's worth the wait. If the item is indeed a faulty one - you'll surely get an option to either get refunded or get a new key.
Dell Cherry
Eneba Team
This is scam website, which source of income is their own bugs and not sending subscriptions to customers
Hello Lukasz,
Thanks for leaving some feedback for us. I can assure you that Eneba's business model is, by no means, to rob, cheat or otherwise deceive any of our users. Whilst our platform isn't completely bug-free, we encourage our users and visitors to let us know about any of them with a bounty system for the more serious ones (https://www.eneba.com/bounty). As for the issues with your ordered key delivery, please keep in mind that Eneba does not publish nor sell any of the subscription keys ourselves. We're simply a platform for our sellers to offer, that which they have, up for sale.
On some rarer instances, there can be a mix-up either on the seller's side or just a technical issue within our own system. That being said, our customer support team is more than gladly willing to assist you in resolving the matter. If you still haven't, please create a ticket at https://eneba.com/support
Sasha Ford
Eneba Team
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Hey there, Daniel,
Thanks for reaching out to us here as well, and sharing your Eneba experience. We're saddened to hear that you've gotten your account suspended whether it was in regards to your key activation or not. That being said, our customer support team is only human and we're not beyond owning up to our own mistakes. We'd love to investigate your issue from the ground up, we just need to locate it first. So, if you're reading this, please edit your review and provide us with either your order ID (ex: o-*******) or your support ticket reference number (ex: #1234567). Let's solve this together!
Regards,
Eneba Team