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Eneba Reviews Summary
Eneba has a rating of 1.7 stars from 274 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eneba most frequently mention customer service, gift card and game pass. Eneba ranks 1264th among Video Games sites.
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Not a single SMS spam for 10 years. The day after I bought a Nintendo gift cart from them now I get them daily. They asked for my cell phone # to verify the purchase - and claimed that's all it will be used for. The aggravation is not worth the $15 I saved. DO NOT USE THIS COMAPNY!
80% of codes which are given to you will not be working. They will hit you with a "please note we dont provide the codes, just sell them"
Pretty lame
Just want my money back and quick cuz i gave proof so its not even that hard
Bought a code for my grandsons game
No way would it work
You can, t believe what they want before even thinking of refund
If you buy pray it works or bye money
AVOID!
Hey there Peter,
Thanks for taking the time to share your Eneba experience here. It’s truly saddening to hear that you've run into issues like these. However, our dedicated team is always giving their best in order to resolve any matter that our customers experienced on our platform. Please contact our customer support team through eneba.com/support and let’s work on this and fix it together!
Dell Cherry
Eneba Team
I purshased three bunles on eneba and recieved two of them. The third one didn't show the code only a pdf of some weird patterns. I've contacted service three times in total on two different accounts, but haven't gotten help. They responde "A new ticket has just been created for you automatically" every time. What does this mean? I've contacted them even more under their answer but I haven't gotten an answer. I need help fast!
Hey there Karl,
Thanks for letting us know about this. I'm sad to hear that you've ran into such and issue but I'd like to take this time to kindly ask you to remember that Eneba doesn't publish, develop, nor sell any of the games, bundles or subscriptions ourselves. We're merely a platform for our sellers to offer what they've got up for sale.
On some rarer occasions, a mix-up can happen on the seller's side where issues like this can happen. It's nothing to worry about as our dedicated customer support team is more than gladly willing to help you resolve the matter. I'm pleased to hear that you've already reached out to them about it as well, although since you've did it on several accounts and instances - that may delay the process a bit, as it's best to maintain all inquiries regarding the same issue within a single support ticket. This is our busiest time of the year, thus delays between responses are to be expected, but I assure you - our support agents will undoubtedly respond and help you sort everything out, it's just a matter of time and patience. Let's fix this together!
Sasha Ford
Eneba Team
I preordered a game from Eneba. After months of waiting, they emailed me to tell me their supplier can't get the keys and are refunding me despite the fact that they are still selling keys for this game – but now, because it is no longer a preorder, it is much more expensive from them or anyone else. So, they have cost me money and the opportunity to buy from a reliable supplier. They try and blame their supplier but if they do not vet their suppliers properly then that is their fault.
Hello,
I understand that this can be a frustrating thing to happen for you. Sometimes our sellers fail to deliver the pre-order keys due to various circumstances that can be unexpected or there are any other issues during the delivery process that can stop our seller from delivering them. I hope that this experience wasn't unpleasant for you and that you will stay with us in the future.
Don Jon,
Eneba Team
I bought GOTY version of game, but they sold me STANDART edition.
Support didn't answer me.
Big thanks! Now I know another scammers store.
///
They helped me to refund my money.
I bought GOTY version of game, but they sold me STANDART edition (I found out after activation).
Support didn't answer me.
Big thanks! Now I know another scammers store.
They sent me a used code and refuse to replace it or issue refund... claim they need all sort of personal data for that... avoid!
Hey there Roman,
We're glad that you have taken the time to inform us about it. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
On some, rarer occasions, there can be a mix-up on our vendor's side when such issues happen. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. I'm glad that you managed to reach out to our support team about the matter - that was the right thing to do. I'm saddened to hear that you didn't wish to comply with our specialists' requests though, all they wish to do is to help you resolve the mishap and would never ask for more than the bare minimum effort and information needed, in order to proceed with the procedures at hand. I kindly ask you to reconsider and give them another shot. I assure you that we function under GDPR law and any forwarded and handled information is censored from sensitive user date before being moved, thus there's nothing to be afraid of.
Unfortunately, this review alone is not enough for us to locate your concerning event, but if you update it with an order or help ticket number - it will be. Hoping to hear from you soon! Let's fix this together!
Sasha Ford
Eneba Team
Bought multiple games and eshop cards and finally yesterday got scammed for 50$, bough an already uses eshop card from a seller with 99% rating called "Zeus", no success contacting the customer support and it has been the worst experience i have ever had on buying keys
Hello Alexandre,
Thank you for letting our team know about this issue, I hope that this is not too unpleasant for you and our team will be able to sort this our for you. I can assure you that our site does not operate any scams or fraudulent activities, sometimes faulty keys are posted by our sellers mistakenly on our marketplace, yet our team is always ready to help our users with that. As for the response times, our team is really busy as of late, and we have many new tickets coming our way that also need attention, I really appreciate your patience, while our team reaches your case. If you wish to speed up the process, you can reach out to us on our Discord, Facebook or Instagram channels. I hope that soon we will get your message, I wish you a great day ahead.
Don Jon,
Eneba Team
I have bought the GOTY edition, but what i got was the standard edition. I opened a ticket to eneba support team since yesterday an a whole day after nothing came out of it. Based on the other reviews i will not wait for a whole two weeks to get my money so i will open a ticket on PayPal and see where that gets me. I have used eneba 3 times before and they were great, but this happening now is shady.
Update: The support team have contacted me and refunded my purchase
Hello,
Thank you for letting our team know about your issue. I can assure you that our team does not intentionally avoid replying to you. As of late, we are experiencing an increase of new tickets made, and it takes time to take a look at them all. Sometimes mistakes happen and sellers post the keys that are faulty, yet our team is always ready to help you with that. I really appreciate your patience, while our support agents reach your case. You can reach out to us on Discord or Facebook or any other social platform that we are present on to speed up your resolution process. I hope that this helps, and I hope for your message soon. I wish you a great day ahead.
Don Jon,
Eneba Team
I pre-ordered a key for a buddle on fortnite, i did it on October 31st, i've been waiting 3 days to use that damn skin, because the buddle would unlock on November 2nd. Then yesterday (November 1st) i bought another code(it was a gift) for my friend, but i sent this one to His email, however i paid both of them with My paypal. Now, we both got the Keys today, actually i got it at 1-2 am. Mine is not working, and my friend just redeemed his skins, so basically now, i paid for both of them, but i got nothing, the support is not answering, in 3 hours from this moment i'll try to start a ticket on paypal to get my money back for the first order (mine) if The don't answer. That's totally messed up, must be a $#*!ing joke!
Hello Ovidiu,
Thank you for letting our team know about this issue. Sometimes mistakes happen and few keys here and there are faulty, as they are posted mistakenly by our seller. I believe that our team can solve this for you, it can take time for them to reply to your messages, as they are really busy as of late, many more requests are coming our way that need attention too, so it's not done intentionally. You can try reaching out to us on Facebook or Discord to speed up your resolution process. I hope that you will reach out to our team in the channels mentioned, and we will be able to help you with this. I wish you a great day ahead, and I hope for your message soon.
Don Jon,
Eneba Team
Seems to be a scam as they turned down 2 separate cards for a $101.00 purchase. After the first card was turned down for insufficient funds I assumed it was because the international purchase so tried a card approved for that and was turned down again with insufficient funds. I knew I have funds so verified and was show I had $20,000.00 available and still show insufficient funds. Beware as 2 banks aren't wrong!
Hey there Rob,
Thanks for sharing your opinion about us. I assure you that Eneba's business model is, by no means, to rob, cheat or otherwise deceive any of our users. There are many reasons why orders or payment may fail, especially if they are made during non-business days, as certain payment providers that we use on our platform are either unavailable or working at lower capacities during weekends. That being said, if any of your orders flopped and didn't go through, do not be alarmed about any reserved or charged funds - your bank will return them to you as soon as they confirm that we did not receive them. Additionally, you can always reach out to our support team over email ticket or any of social media profiles. Our specialists will more than gladly aid you in resolving the matter and help you make an order with us if you'd still like to.
You can reach our support team at https://eneba.com/support
Sasha Ford
Eneba Team
To sum up short, It took about 5 days from the day I submitted the ticket for my issue to Eneba customer services to they finally issued me a refund.
Eneba told me the seller of the gamekey had confirmed my issue which means they did put a wrong key in that product I purchased, and they had sent the money back to my Eneba wallet.
All in all, I am happy with the result I guess, I never thought I could have my money back after buying a game key from a relatively newly-founded greyish market type of website/company. So I am satisfied with the outcome, and 5days of waiting seems reasonable to me.
I created two tickets regarding this issue: ticket number: #1032445 and #1031289
The two ticket emails I sent have all the details of my issue. And I am still waiting for response from Eneba.
I Bought this Global Key says I can activate in my country which is Canada. When I try it on steam, it tells me the key is not available for purchase in my country.
I had previously bought quiet a few global keys from eneba and they have zero issues. So I hope this is just me having black luck and get a key from a bad vendor, I hope this issue can be resolved and I would like to either have a replacement of the Global key for the same product or get the refund back to my eneba wallet. The game that I had issue with is usually sell for 45 dollars even when it was on sale in my country, When I saw it was only for 27 dollars I kinda had this bad feeling about it too good to be true. And well, here we are, I was right. Shouldn't have purchased that.
If eneba have a telephone line for Customer Services, I am sure they will have to answer phone calls 24/7. I am so depressed that I made this purchased. You have nothing to do except waiting for their email reply. I had no choice but complaining it here and hope that people from Eneba can notice my issue and give me a proper solution.
I got an AC Origins and AC unity code. I got one and not the other.
When I redeemed the Origins code, it was already redeemed. I tried to contact customer support hut no avail. I have bought things from here before but I didn't have a problem. Solve this issue.
Hello,
Thank you for informing us about this issue. The Customer Service team experienced quite an increase in tickets thus the response time had prolonged quite a bit.
Please also remember that Eneba does not publish, nor do we sell any of the games/subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
On some, rarer occasions, there can be a mix-up on our vendor's side when such issues happen. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. I'm very glad that you have contacted them already.
If you have not heard back from them, please contact one of our social media profiles or reach out for assistance on our Discord server - I assure you, they will connect you to proper channels and have an agent check on your case. Let's fix this together!
Rory Lahey,
Eneba Team
First time buyer. Key was instantly delivered, but would not work on PSN. I tried to register on their site to create a help ticket, but the site would not allow me to login. I was able to create a generic help ticket but the auto response was that there was a backlog of requests and it would take a while. Terrible first experience. Hopefully I get this resolved.
Update. I got a response the next morning requesting screenshots. And a 3-5 day estimated resolution because they have to contact the seller. Once this is resolved I'll be extremely hesitant to do business with them again.
Hello there James,
Thanks for letting us know about your experience with us although it was not what we have expected it to be. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions/top-ups that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
On some, rarer occasions, there can be a mix-up on our vendor's side when such issues happen. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. I'm glad to learn that you've already reached out to our specialists and from your description of their reply - it seems that the issue was escalated to the seller. In all honesty, I've seen issue like this be resolved within the same day, but since it's a weekend right now, I cannot vouch for the response time of our external sellers, that's exactly why our support team has given you a broader time window. If you do not hear back from them by Wednesday (22nd) afternoon, please contact one of our social media profiles or reach out for assistance on our Discord server - I assure you, they will connect you to proper channels and have agents check in on your inquiry. Let's solve this together!
Sasha Ford,
Eneba Team
I purchased a key of 12 months PS PLUS after recieving the key and tried to redeem it It says that the key has already been redeemed. I tried contacting support but I still didn4t get any feedback.
Hello,
We're glad that you have taken the time to inform us about it. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
On some, rarer occasions, there can be a mix-up on our vendor's side when such issues happen. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. As of late our team has more request to solve, so it can take some time for them to respond, thank you for your patience.
Don Jon,
Eneba Team
I feel robbed by having to give this company a 1 star review. Trust me, just stick to CDKEYS or whatever because although Eneba are tempting with low prices I promise you won't receive your code or a refund. You're not actually buying the code from Eneba you're buying from a third part vendor that don't care about reputation and will send the code to multiple people. Then Eneba will say provide proof of activation blah blah you give it to them, they make you wait 2 weeks so they can contact the seller and then they'll tell you the code has been activated so there's nothing they can do. If you're reading this debating whether to buy from them don't say you weren't warned. You will 100% be scammed.
Hello,
Thank you for your input and informing us about your experience.
For starters - you are correct, we are indeed only a platform for other sellers to sell their keys on and no purchase is made directly from us, as Eneba does not have any products of it's own. All purchases are made from verified and trusted sellers, who go through a long verification process to be able to sell on our website. And I can assure you that every seller does care about their reputation as they care about the customer as much as everyone else on our team does and no key is ever sold at any given moment to multiple customers, ever. But it can sometimes happen that there's a mistake on the sellers inventory and a non-working key can be provided, and thus, an investigation process needs to be carried out by both our support team and your seller as well to properly seek out resolutions for you. For used keys, the activate date and time are often used as additional proof / confirmation for both the sellers and our support team about the situation and after it is received, the sellers often tend to also complete a verification process with their supplier to validate the claim with them, whether the sold key was activated before the purchase was made or after it. I completely understand that the process itself can be frustrating, especially if it goes that far and can take longer than usual, based on the case itself, but the goal is always the same in the end from all parties - to receive a proper resolution for you. If in your case specifically it was confirmed that the key was activated after the purchase was made, then indeed, our team cannot provide any further resolutions as keys activated after the purchase window cannot be refunded or replaced.
However, if you feel like the situation was not investigated thoroughly by our support team, they will gladly take an additional look at it and review it again, so feel free to create a follow-up ticket with us and the investigation process will be continued once more.
Seth Morningstar,
Eneba Team
No refund possible or take your time and your patience with the support, they really don't understand english language. They just send autoredacted message Scammed 3 times I've deleted my account. My life is better non :)
Hello there,
Thanks for informing us about your concerns. I would like to bring to your attention, that we employ over 100 support agents with a healthy majority of which have a close to native speaker level of understanding for the English language, on top of having a few that are native English speakers. I assure you, there's close to no chance that our support team's specialists did not understand your request. However, when the topic comes to ordered product refunds and replacements, I kindly ask you to review our store's operating terms and conditions: https://www.eneba.com/terms-and-conditions for all the additional information that you may need.
If you need anything else, feel free to reach out to our support team once again.
Sasha Ford
Eneba Team
You provide lot's of infos for no refund at the end. This website is full of scammers, he sell WW key but it's ASIA, UK or TURKEY keys (First screen). And It's not the first time. I also buy monster energy supercross and I got another game (2nd screen).
Hey there,
Thanks for reaching out to us about your situation. Please be aware that Eneba does not hold any direct ties to the Steam platform, thus we do no publish, develop, nor sell any of the game keys for it, ourselves. We merely provide a platform for our sellers to offer what they have to sell to our customers. That being said, we're all human and each and every one of us can make mistakes. In some, rarer instances, there can be a mix-up on our seller's side and that's just when these issues can occur. Not to worry though, our trusty support team can gladly aid you in resolving this issue. If you have yet to reach out to them - please do so by making a help ticket or just reach out to one of our social media platforms and they'll help you get on the right track. Let's solve this together!
Sasha Ford
Eneba Team
Interesting how I got a reply having posted on here. It was a standard reply that didn't progress the situation but a reply at least. Now 29 days they've had my money, surely a refund doesn't take this long considering I've even had Microsoft prove the code was used and not by me?
Hello once more Paul,
Please note that our Customer Support team and our Social Media teams are two completely separate units. We cannot control which inquiries get viewed and processed first, but what we can do, is try our best to locate your order or help inquiry and make sure it gets prioritized by our support specialists rather than them simply being in their regular queue. If you were to refer to our previous comment and provide us with an order ID, we'd more than gladly aid you in this endeavor. In the meanwhile, we can only kindly ask you for your patience while our agents work on resolving your issue along with a volley of new inquiries.
Sasha Ford
Eneba Team
Disgraceful company. Sold me a code for Xbox Ultimate which had already been used. I raised a ticket (as this is the only form of contact) to which they eventually replied asking me to get Microsoft to prove I hadn't used it. I did this and sent them the proof, after which they stopped responding and haven't answered any messages for the last three weeks. AVOID AT ALL COSTS.
I've bought a global key 3 days ago and it says doesn't work in my region. Made a ticket, but no answer for 3 days. Since they seem to react over here I'd thought I'd just write a bad review and see if they answer me here
Howdy Reinier,
Thanks for taking the time to reach out to us here. Please note that Eneba does not publish, nor do we sell any of the games or subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
On some, rarer occasions, there can be a mix-up on our vendor's side when such issues happen. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out and I'm very glad that you have contacted them already as well - it was the right choice. However, right now, our specialists are a tad bit swamped with new requests, thus their response times to older ones have suffered for it.
Not to worry though, as I've reached out to you via SiteJabber with an additional request. Please locate it in your inbox and proceed accordingly. Let's solve this together!
Sasha Ford
Eneba Team
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Howdy Bas,
Thanks for reaching out to us here. While we appreciate your honesty and we can confirm that we do not, in fact, provide you with the keys sold on our site - we are just a platform for our vendors to do sales on. We would also like to ensure that your Eneba experience isn't tainted by a few measures of human error from the vendor's side. Our support team has been through a tough high season this last month and with the holiday weekend passing us a leaving a figurative-mountainload of new help requests, it's only natural to expect delays between replies. However, we can assure you that our specialists will more than gladly help you get to the bottom of things and either get you a new key or at least your money back, provided you cooperate with them in providing the necessary proof that we must present to the vendors when such issues occur.
Additionally, we could check in on our customer support team if we had more details about your order. The best type of info you could provide is either a support ticket reference number (# followed by 7 digits, ex: #1234567) or an order ID (a short 7 symbol code, starting with "o-" can include both letter and numbers, ex: #o-qwertyu). These metrics are exclusive to you and us and won't reveal or grant any one else any access, so feel free to update your review with them or just contact us in private and let's solve this together!
Sasha Ford
Eneba Team