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Eneba Reviews Summary
Eneba has a rating of 1.7 stars from 274 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eneba most frequently mention customer service, gift card and game pass. Eneba ranks 1264th among Video Games sites.
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I warn you not to buy on this website, they sent me a used code and now I must prove that I am not lying so that they answer me for my money, expose private information and wait as long as they want, do not say no me I did not warn you
As others have stated previously, I purchased a game code from them around 3 days ago and the code didn't work, it had already been used.
I sent them an email regarding my issues and sent me a new one. That new code was also used.
Ive noticed how they've replied to other customers saying that they only provide a platform for their sellors, well maybe they need to police who they are allowing to sell products more closely as A LOT of people are being scammed out of money!
Id honestly avoid using them as they clearly don't care about their customers losing money as long as it goes into their pockets.
AVOID!
Hello Jamie,
We're glad that you have taken the time to inform us about it. On some occasions, there may be an error from our seller and these inconveniences appear, but our dedicated customer support team is here to help you out in such cases! We do provide customer support not only for sellers but our clients as well. Therefore I must kindly ask you to try again and contact us, and I am sure that our customer support team will help you to solve your issues.
Benjamin Cox,
Eneba Team
After purchassing a code for the wrong platform I had to raise a few tickets and also wait a few days for an answer.
They pretty much said your mistake so no refund tough luck pal!
This is a digital set of numbers for goodness sake!
AVOID as they will rip you off!
Hello,
Thank you for bringing this to our attention. If you made a mistake on your purchase there's always an option to request a refund before viewing the key. I completely understand that situations like these can be very unpleasant when we've bought the wrong item due to lack of attention. But please try to understand our side as well and allow me to clarify the concept behind our refund policy to make it a little easier to understand the situation at hand.
Considering the types of products we sell and how they work - we need to limit our refund policy at a certain point. In our case, that point is after the key is displayed. The need to create this limitation is there because as soon as the key is displayed we have no way of knowing if it was activated, leaked or if it will be activated only in the future. Another important thing to note is that the seller is not a direct publisher of your digital key so they do not have the means to revoke or cancel digital product keys. However, if you feel like the situation was not investigated thoroughly by our support team, they will gladly take an additional look at it and review it again, so feel free to create a follow-up ticket with us and the investigation process will be continued once more!
Dell Cherry,
Eneba Team
I was sceptical about it at first because of some reviews I had found across the internet, but I gave it a try... Got my key at the moment of payment confirmation, cannot say a bad word about it. The site was recommended to me by one friend and I am glad I heard about this. I will use it in the future, I believe that I won't experience any troubles.
Hello Marián!
Thank you for an excellent review! Great to hear you've had a wonderful experience with us and we have managed to subvert your expectations!
We hope you come back again soon for more great deals and offers! Cheers!
Seth Morningstar,
Eneba Team
If the price seems to good to be true - it probably is. While eneba claim to just be a marketplace - they take some responsibility for selling keys through their site.
Bought a key to use for a game that evening - duplicate key did not work. Customer service apparently take over two weeks.
Hello Ben,
We're glad that you have taken the time to inform us about it. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
On some, rarer occasions, there can be a mix-up on our vendor's side when such issues happen. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. If you didn't reach resolution yet to your issue, create a follow-up ticket with us and I'm sure someone will see it and will try to speed up the process.
Don Jon,
Eneba Team
Avoid this website at all costs, sold me a key that didn't work in my region and customer support bull$#*!ted me with reasons they can't provide a refund, avoid at all costs!
Hello,
Thank you for informing us about your experience with our platform. Please bear in mind, we do not sell nor make these keys ourselves, we only offer a marketplace for our sellers, to sell their keys at.
On rare occasions, there can be a mix-up on the sellers side and these issues happen, where a key could not be working as intended, but for such cases our customer support team is always on standby to attempt to get everything sorted out, should a resolution be possible. If you feel like the situation was not investigated thoroughly by our support team, they will gladly take an additional look at it and review it again, so feel free to create a follow-up ticket with us and the investigation process will be continued once more!
Seth Morningstar,
Eneba Team
Bought 25 x7 week Game pass ultimate codes. 3 of them did not work - not the end of the world but they are trying to put the blame on the 3rd party vendor. However my contract and invoice is with ENEBA and not the vendor. I have supplied screenshots for them as requested.
I have asked for some replacement codes and for them to deal with the vendor or alternatively they can deal with PayPal directly. I'm going to give them one more day.
Ticket no: is *******
My past dealings with them have been fine, I expect a better service for something they could easily write off.
Hello Ross,
Thank you for informing us about your experience with our platform. For starters, I would like to mention that we do not sell nor make these keys ourselves, we only offer a marketplace for our verified sellers, to sell their keys at.
Should it ever occur that a key is not working as intended, we take responsibility ourselves that that has occurred and in no way do we blame the seller for any reasons at all. If a key is defective, both us and your seller investigate the case as we should, since it falls on both parties to provide proper resolutions for every affected customer. While you do make the purchase in accomplice to Eneba as a platform, in the end the sale is made by the seller, who provides you with a key, who they themselves are provided with it from their own trusted suppliers.
Having that in mind, if any issues befall your purchased products, our customer support team is always there to help and they are currently, together with your seller, investigating the case to provide you with a resolution and both equally deeply appreciate your patience during this matter and will make sure to get it sorted out!
Seth Morningstar,
Eneba Team
Ignore the response from Amber J. – Eneba Rep, its all crap, no messages were received and they stole from me as explained in above review.
Steer clear of these scammers.
Hey there!
Thank you for bringing this to our attention. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
We can relate to that while buying in a rush issues like these could occur due to lack of attention to details. However, considering the types of products we sell, we need to limit our refund policy at a certain point, in our case, that point is after the key is displayed. We needed to create this limitation because as soon as the key is displayed we have no way of knowing if it was activated or if it will be activated in the future. Our dedicated Customer Service team is always willing to help you sort it out, so we're afraid that if the first time they couldn't issue you with a refund for that order, nothing much could be done, although we're going to review your case in depth once more to see if there's a small chance to resolve it in your favor.
In order to locate your order and inquiry I've also contacted you via Sitejabber regarding this matter! Make sure to check your inbox.
Dell Cherry,
Customer Support
I bought a key for wwe 2k17 and when I tried claiming it, it said it had already been used. I contacted Eneba about it and provided screenshots but they said "the exact time for resolution depends on the seller and the amount of the current cases they have." It has been a day but I'm really not too sure how long this process takes. The reason I'm giving it 3 stars is because they still could give me another key, but as of now I still have yet to get one. The extra steps to this process are also very tedious.
Hello Dustin,
Please bear in mind, we do not sell nor make these keys ourselves, we only offer a marketplace for our sellers, to sell their keys at.
On rare occasions, there can be a mix-up on the sellers side and these issues happen, however we're more than glad to help you have this resolved and our customer service team is always standing by to work out such issues.
The reason, why we can't immediately provide you a replacement key, because we need to investigate this issue with our seller, before we can provide any solutions for the case. Rest assured though, since you have already provided us with all of the requested information, we will get back to you as soon as we have some news for you.
Jax Hendrix,
Customer Support
I made a few good purchases on the site, so decided to buy a giftcard and make some more purchases. Bad idea... the card would not redeem and I was told through the chat help that there was a limit on monthly spend - what kind of retailer stops you spending money - especially with their own giftcards?
I queried why this wasn't mentioned on the site and was told it was in the terms and conditions, so I checked them - no such condition.
Then I was told that it had been removed from the terms and conditions but I still had to wait another 25 days before I could spend the giftcard.
So I now have a perfectly valid, genuine giftcard that I can't spend or even get a refund on.
Very deceptive practice by the website, I think I'll be taking this complaint further.
Hello,
It's true, there's a monthly limit on the amount, that can be redeemed monthly. Gift cards are often used to scam, therefore this limitation is set.
We understand, that it by no means is perfect, but since gift card is valid and working, you can just wait it out and purchase the product later or can use it with another account, if you really want to buy something now.
If you want to purchase something on Eneba, there's not much of a reason to keep buying Eneba gift cards, you can use a different payment method and buy products directly. Gift cards are meant to be gifted not to be overly used.
Jax Hendrix,
Customer Support
I bought a pair of xbox gold codes, 12 month each.
Both used, contacted cuscare and get to take several screenshots for nothing.
I saw on internet they are used to scam
Dont recommend to buy,
Please dont buy here.
Yes i have created a ticket, as hundreds of people that have been scammed in eneba. The procediment is always the same, send toms of pictures of your xbx account, redemption of codes pictures, talk with xbx and send us the proof, and after that several days without an answer.
Give my money back.
I will go, until the end.
Hello Enrique,
Please bear in mind, we do not sell nor make these keys ourselves, we only offer a marketplace for our suppliers, to sell their keys at.
On rare occasions, there can be a mix-up on the sellers side and these issues happen, however we're more than glad to help you have this resolved and our customer service team is always standing by to work out such issues. Since you have already created a ticket regarding this issue, we will make sure to help you resolve this issue as soon as possible!
Jax Hendrix,
Customer Support
No refunds, at all. Bought a game without a description, played it for two mins, asked for a refund. They said it fit the description and i activated the key, so no refund. LOADS OF PLACES WILL VALUE THE CUSTOMER, OFFER SIMILAR OR BETTER DISCOUNTS, AND GIVE YOU A REFUND
Hello Will,
The issue with this is, that we can't get back a key, once it's activated by you. We are a marketplace, we do not produce keys ourselves, nor do we have means to revoke them from accounts, that have them activated already. Which is exactly why a refund is only possible if a key is invalid/already used or hasn't been viewed yet. All of this information is mentioned in our Terms and Conditions ( https://www.eneba.com/terms-and-conditions).
Jax Hendrix,
Customer Support
Found from a quick Google search looking for WoW: Shadowlands sales and Eneba (and Stock Supply) had a competitive price. I decided to go for it based on other reviews and I can say my experience was fast, easy, and my digital key was ready in moments. Very happy customer and would recommend!
Hey there Eric,
Thanks for the lovely review and rating - we really appreciate it! We strive to make Eneba a simple and easy to use platform for all gaming needs and we're pleased to hear that you experience it exactly like that! We hope to see you come by again, be it for more WoW game time or other products. Cheers and Happy gaming!
Sasha Ford,
Customer Support
Very skeptical of the other reviews of this website.
I found this company because of a deal posted on SlickDeals.com. The deal was for Xbox game pass 7 and 14 day codes- though because the SlickDeals poster could only link to one, they linked to the 7 day code.
Within the comments of the deal, an actual representative from ENEBA commented. They claimed that the code (did not distinguish which type of code) would work for all users, new or existing Xbox customers.
Seeing this, I purchased several codes only to find they could not be redeemed. When I contacted Xbox, they told me that these codes could not in fact be used for existing users.
I quickly contacted ENEBA for a refund. I provided screenshots, an explanation of the problem, and even pointed out that an ENEBA representative had assured buyers that the codes would work for existing users- but ENEBA still refuses to give a refund for this order because I opened the digital code.
This is not the way to treat a customer. I'll be looking for every place I can to spread the word about this company's deception.
Hey there Mike!
I've got in contact with the Agent who posted that and he was and is correct in that case. This information was posted on this particular product:
https://slickdeals.net/f/14801116-xbox-game-pass-ultimate-1-month-4-01-2-months-7-61?src=SiteSearchV2_SearchBarV2Algo1
As you can see he has mentioned that *These codes definitely work for both new and existing* I'm really sorry for this situation but the comment that you have sent us was made only for that product and not the other products. There are other keys that do not work for the existing user but we always notify our customers about such cases in our important notices section. Because the product matched our product page description and the keys are working as intended we won't be able to issue you a refund.
Dustin White,
Customer Support
The key does not work, it is wrong. I do not recommend ENEBA to anyone. I sent many mails without result because they answered differently each time and instead of solving the problem, Mao responded critically. In fact, I paid for a card of 20 € PS, but the card never worked, it is wrong. Incredible, very nice ads until you pay, and then the card does not work, the problem is not solved and the money is lost. I told all my friends not to buy anything from eneba
Hello,
Please bear in mind, we do not sell nor make these keys ourselves, we only offer a marketplace for our suppliers, to sell their keys at.
On rare occasions, there can be a mix-up on the sellers side and these issues happen, however we're more than glad to help you have this resolved and our customer service team is always standing by to work out such issues. Since you have already created a ticket, we will make sure to help you resolve this issue as soon as possible.
I've also contacted you via Sitejabber regarding this matter! Make sure to check your inbox.
Jax Hendrix,
Customer Support
The Key Code I purchased didn't work. I tried it from my console, the app, and the microsoft website. The process to file a ticket requires far too much information. I would 100% not recommend Eneba. Thankfully Im only out $15. Ill just dispute the charges on my Credit Card.
Hello,
Please bear in mind, we do not sell nor make these keys ourselves, we only offer a marketplace for our suppliers, to sell their keys at.
On rare occasions, there can be a mix-up on the sellers side and these issues happen, however we're more than glad to help you have this resolved and our customer service team is always standing by to work out such issues. Please understand though, sometimes it takes longer to investigate the cases as we need to confirm all the details, before providing you with a solution.
Dustin White,
Customer Support
Please understand that the majority of positive reviews here are fake. Bought 2 PS Plus codes from these scammers and neither have worked. I contacted them for a replacement or refund. Slow response from them but they required me to provide many screenshots from my account of proof (understandably) which I did. They then required me to go through a long and complicated process of trying to get sony to confirm when the codes were used. ALL this so they could rob me of my $60. I would DEFINITELY advise caution. You would be approached by a "support team" with fake names ("Mark Stormborn") and they will waste your time and steal your money. Avoid this site, my experience is not unique. Do not trust them at all.
Hello Dante,
Every single review, be it a positive or a negative one, is left by our customers at their own free will.
The process you are going through right now is a standard procedure to investigate the issue and have a confirmation from PSN themselves, before we can offer you a solution. We kindly ask you to follow provided instructions, so we can help you resolve this issue!
I've also contacted you via Sitejabber regarding this matter! Make sure to check your inbox.
Dustin White,
Customer Support
So yeah its the title I bought a 6700 Apex Coins pack for 52€ (ORIGIN PC), the key didn't work and I'm not receiving a new key nor a refund apparently... -52€ I guess
Also, I believe my later attempts of replies got ignored.
Support in a nutshell
Eneba: "That's unlucky, go talk to EA".
Me: Alright so EA said, it's Eneba's fault.
Enable: WOW that's crazy go talk to EA again that will work, oh, and if that doesn't work we cant refund
Me: it didn't work, so can I somehow get a refund... like you see I bought the thing and it didn't work...
Hey Tomás!
Please bear in mind, we do not sell nor make these keys ourselves, we only offer a marketplace for our suppliers, to sell their keys at.
On rare occasions, there can be a mix-up on the sellers side and these issues happen and you end up with a faulty key, however our customer service team will gladly help you sort the issue out. As I understand you were able to redeem this key but haven't received Apex coins this is why our Customer Support team has requested you to contact EA. However, this case is not solved until you receive a refund or those coins so there might have been a miscommunication this is why I urge you to contact our Customer Support once again.
Since I wasn't able to locate your order or ticket from this review alone, I've also sent you a follow-up for this issue. Check your inbox and get back to us about it so we can solve this together!
Dustin White,
Customer Support
I bought Guacameele 2 from a highly rated seller on this store. I received a duplicate key and created a ticket. They asked for screenshots which I provided and haven't heard since for nearly a week. This store is selling instant delivery keys, scams people and provide duplicate keys. There's no way to rate the seller as well for to help other users from getting scammed. Avoid at all costs if you do not want to be disappointed.
I wanted to update my review. It's obvious a ploy by eneba to send a response to my review. It makes them look good to everyone who reads it, they think to themselves, "hey Eneba responded and wants to make it right." Hold on everyone. This person has not responded back after I contacted back with her. In fact Eneba sent me an email stating they were going to close my ticket in 48 hours unless I send additional information. I even have an email from Butch at Eneba that states that I had sent all the information they needed.
I bought 2 ps plus codes on the 16th of December. I gave these to our kids as part of their Christmas present, when they went to enter the codes, we received the error code that the codes were already used. After contacting eneba and sending screenshots proving this I have not heard back from them going on two days. The last email stated that they do not issue the codes and they have a separate vendor that does this and would need to verify the screenshots. This is nothing short of disappointing and I may have to do some extreme measures on this company if I do not hear back from them.
Hey There!
I'm sorry to hear about this situation. I want to notify you that unfortunately, these things do happen there can be a mix-up on our suppliers side but no worries as these types of issues can be easily fixed. I understand that you have already sent us a ticket regarding this issue. Once you provide us with all of the requested screenshots we will send a report to our supplier saying that their sold key was defective and in around 3 days you will be provided with solutions, either a refund or a replacement key.
I've also contacted you via Sitejabber regarding this matter! Make sure to check your inbox.
Amber,
Customer Support
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Hello,
We're glad that you have taken the time to inform us about it. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
On some, rarer occasions, there can be a mix-up on our vendor's side when such issues happen. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. I'm sure that together our team can help you to resolve your issue and any information they ask for is on a standard basis, which is used for any cases that might pop up regarding the products our sellers provide.
Seth Morningstar,
Eneba Team