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Eneba Reviews Summary
Eneba has a rating of 1.7 stars from 275 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eneba most frequently mention customer service, gift card and game pass. Eneba ranks 1265th among Video Games sites.
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I bought Guacameele 2 from a highly rated seller on this store. I received a duplicate key and created a ticket. They asked for screenshots which I provided and haven't heard since for nearly a week. This store is selling instant delivery keys, scams people and provide duplicate keys. There's no way to rate the seller as well for to help other users from getting scammed. Avoid at all costs if you do not want to be disappointed.
I wanted to update my review. It's obvious a ploy by eneba to send a response to my review. It makes them look good to everyone who reads it, they think to themselves, "hey Eneba responded and wants to make it right." Hold on everyone. This person has not responded back after I contacted back with her. In fact Eneba sent me an email stating they were going to close my ticket in 48 hours unless I send additional information. I even have an email from Butch at Eneba that states that I had sent all the information they needed.
I bought 2 ps plus codes on the 16th of December. I gave these to our kids as part of their Christmas present, when they went to enter the codes, we received the error code that the codes were already used. After contacting eneba and sending screenshots proving this I have not heard back from them going on two days. The last email stated that they do not issue the codes and they have a separate vendor that does this and would need to verify the screenshots. This is nothing short of disappointing and I may have to do some extreme measures on this company if I do not hear back from them.
UPDATE: 5 WEEKS AND THEY STILL REFUSED TO HELP, ALSO TRIED TO SAY I NEVER PURCHASED FROM THEM BY DELETING MY ORDER AND MY PROFILE AND TRYING TO REPORT MY REVIEW (VERIFIED).
Fakes! The code does not work as promised. Did not provide the vbucks, did not provide the items. None of them. I've been dealing with this seller, Microsoft, and epic games for over 2 days. Microsoft and epic can't do anything to help because the code is not valid and I paid HERE for it. Both of them said the same thing after many hours of troubleshooting, that this code generator scam is common and that these generated codes are not allowed or honored! It's used codes too (already redeemed)! These guys will not make it right either - after I sent more than enough pictures and information they barely respond if at all! It was $70 that they are trying to keep for nothing! Now I have to file an investigation for fraudulence case against this website and close my bank account card which is linked to all my bills etc! HORRIBLE
Dear Brittany,
Please bear in mind, we do not sell nor make these keys ourselves, we only offer a marketplace for our suppliers, to sell their keys at.
On rare occasions, there can be a mix-up on the sellers side and these issues happen, however we're more than glad to help you have this resolved and our customer service team is always standing by to work out such issues. We understand your frustration regarding this issue. Please understand, that some cases take a little longer to be investigated properly as all of the information has to be double checked, both by us and supplier as well. Rest assured, we are not trying to keep your money or scam you in any way and since you have already created a ticket regarding this issue, we will make sure to reply as soon as possible, to help you sort this out.
I've also contacted you via Sitejabber regarding this matter! Make sure to check your inbox.
Amber,
Customer Support
(ticket: *******) So I bought nier automata from their store for the first time ever and as u can expect I got used key so I emailed them, they replied within few hours for the first time I provided everything what they wanted and got a reply that they thank me for that and they provided this ticket to somebody ya know the same $#*! every support says. It's been 4 days since then, I wrote 3 replies since their last one and didnt get any reply or anything. Like honestly at least tell me to $#*! off if u are going to just straight up ignore me and take my money. Save ur time and money people and DON'T buy from eneba sometimes it's worth to pay a little more than deal with this $#*!.
EDIT: this is just hilarious after 2 hours of me publishing this review they finally replied offering me refund, if thats not just a coincidence then its kinda lame. Either way imma change my rate from 1 to 2 stars unless they end up having "problems" with refunding my money which im really afraid about.
Hello,
Please bear in mind, we do not sell nor make these keys ourselves, we only offer a marketplace for our suppliers, to sell their keys at.
On rare occasions, there can be a mix-up on the sellers side and these issues happen, however we're more than glad to help you have this resolved and our customer service team is always standing by to work out such issues. Please understand, we have a lot of inquiries right now and we are trying to respond to as many as possible. We checked all of the previous communication with you and have issued you a refund for the purchase.
Amber,
Customer Support
I paid and received absolutely nothing payment was successful but we can not deliver the product? Shop with the competition you do better
Hello Dominik,
There are multiple reasons, why that could have happened. Payment might have been successful, but we haven't received it yet, in those cases, you only receive a product, once we get a confirmation about payment. Payment might have been unsuccessful, meaning, that your payment provider has reserved funds for the purchase, however we did not receive it. In both cases, if you haven't yet please create a ticket, we have a dedicated customer support, who's ready to help your resolve these type of issues.
https://www.eneba.com/resolution-center
I've also contacted you via Sitejabber private message so I could further help you with your case.
Amber
Customer Support
It worked so yea and it was so epic recomend people should use this website and yea imagine saying it doesnt work ha lol
Hello,
Thank you for an excellent review! This means a world to us!
You are the reason, why we are working so hard, to provide you with the best possible experience with our services and we would love to continue doing it for you!
Amber
Customer Support
I bought 2 Playstation 12 month codes from Eneba. I was out of town and didn't enter them for a few weeks. When I entered them, only 1 worked. I showed proof of this and they keep saying I have to provide screen shots from within my Playstation of Transaction History. I do that and that's not enough. Now they want me to provide a date and time stamp of the activation. THE ACTIVATION DIDN'T WORK THEREFORE THERE ISN'T ANY ENTRY FOR IT IN MY HISTORY. This is not only proof that the code didn't activate to my account but even PSN Customer Service confirmed. Is this part of the scam to ask customers to provide something you know they can't? I spent more time arguing over this code than it would have cost me in time just to pay full price! Waste of time!
Hello Mike,
Please understand, this is a standard process, you have to go through, in order for us to get all the details and to be able to confirm the issue and offer solutions. The reason, why we ask for activation date, even if we can see, that it was not activated on the account that you show is because it could have easily been activated on any other account. In this case, all you have to do is contact PSN and ask for when the particular key was activated, you don't need to know, who's account it was, all we need is just a date and time in this case.
Amber,
Customer Support
For whomever replies to this, it's request *******.
I tried purchasing a $50 Steam Wallet Key for my friend in the US. I was instead sold a Used key, emailed eneba about it. I was basically told that they have contacted the seller and will get back to me once they have done so. It has already been 2 days which I was advised not to wait for more than.
I even emailed them asking if it would speed things up if I applied for a refund instead of a new key but no...
Both me and my friend are disappointed as he and his other friends have used this site several times, while it was my first time only for this bad experience to happen... This is just unacceptable.
Hello,
We understand that as the first time purchase, this experience isn't great for sure. However, please understand, since there is an on-going investigation with your case, it takes some time, to get it resolved.
Both replacement and refund process is the same, we first need to confirm all the information, before being able to offer you a solution, whichever you would prefer in that case. Since you already have a ticket created, rest assured, one of our agents will make sure to help you resolve it.
Amber,
Customer Support.
Tried to use the site after a kinjadeal link, received some international purchase error then my CC was compromised weeeee so fun
Hey there Jon!
I can assure you that Eneba is in no way associated with any kinds of illicit activities. That being said I strongly urge you to contact you payment provider regarding this issue so they could help you in this case!
Amber,
Customer Support.
I tried to purchase a death stranding key from them but when I tried to activate it the key was already used.
Hey there!
These things do happen from time to time but there is no need to worry as our agents will happily help you in providing you with solutions! You will need to create a ticket regarding this issue and one of our agents will review your case and forward it to our supplier. Once the supplier confirms the issue we will provide you with solutions either a refund or a product replacement. You can create a ticket by clicking here:
https://www.eneba.com/resolution-center
I've also contacted you via Sitejabber private message so I could further help you with your case.
Amber,
Customer Support.
I bought a Nintendo £25 Eshop card which cost me £24.37. The Code I was given did not work on Nintendo's website. I emailed customer services expecting that they would send me another code directly to my email address but unfortunately this did not happen. Instead the refunded the money to my Eneba wallet.
Normally on any legit website, this would be fine. However, the price of the Nintendo £25 Eshop code went from £24.37 to £25.11 on the website. I was obviously not happy to pay extra for something I can buy cheaper from Nintendo themselves plus it is my rights as a customer to receive the working product at the same price.
I explained the problem to customer services hoping they would send me another code directly but they did not offer this and refused to top-up my wallet with extra funds to pay for the card now that the price has risen (the price is now at £25.30).
I have since asked for a refund to the card I used to purchase the product but they refused to do so. Now that I have told them I will be disputing the payment through my bank and told them I'd be writing bad reviews if they do not put the problem right, they have stopped responding to my emails.
The strange thing is that now, every time I load their website and look at the £25 gift card, the price creeps up higher and higher (which I assume is done via them teaching you with cookies and your IP address). This must be done to make you eventually give in to the fact that they do not give you a new working code and eventually buy the more expensive product, making them more money.
Hello Nathan,
We are aware of your situation and we have already offered you a solution to resolve this issue. Prices change all the time and they are set by our suppliers directly, not by us, so it's completely normal, that they fluctuate all the time.
Refund to your initial payment method should have been an option even if you have chosen a refund to your Eneba wallet, therefore we have investigated this case, so that this does not happen in the future.
Amber,
Customer Support
I bought 3 keys for the 2019 grid game, but I got the keys to the regular grid. I reported the matter to the support with screenshots that a different grid pops up, I gave 4 screenshots with each key and so far they can't get it done and they ask for the screenshots I have already given them. And in the second situation, I bought lego marvel super heroes 2 and sent a screenshot telling me from steam that the key was activated 5 days before my purchase. It wasn't enough to get my money back. To me, it's a bunch of scammers.
Hey there!
The reason our agents ask for the same screenshots for the second time is that the initial screenshots did not fit our requirements. Also, our suppliers may require additional information on faulty keys. And about that second situation, I've contacted you via Sitejabber private message and I've asked you for more information about that case. Please check your inbox and get back to us as soon as possible!
Amber,
Customer Support
I bought from this website three codes
5$ google play gift card
20$ steam gift card
25$ Google gift card
All of them were damaged
I do not recommend this website
Theifs! Their refund policy sucks. They WON'T REFUND YOU!
Hello there,
Please keep in mind that we are a marketplace and we do not sell the keys ourselves, we provide a platform for our suppliers to sell theirs. If you encounter any issues with keys, our support team is always ready to lend a hand! They will request of you some additional information and the case will be forwarded to the seller for review. Thus, we have contacted you via Sitejabber. Please make sure to check your inbox, and we'll be expecting your reply to get your case looked into.
Amber,
Customer Support
I requested a refund for a Ghost Face DLC Steam Key and they actually replied pretty quickly; however, this is where the compliments stop completely. Once they replied to me, they asked me to provide photo proofs which were already required to even submit the refund. Therefore, this not only further lengthens the refund process but they didn't even reply to my email after that. Their refund policy is a complete sack of $#*! and if your key doesn't work upon receiving it say goodbye to your money.
Heres some advice:
Don't spend more than like $10 at a time on this website and once your luck runs out and you get scammed be glad its only $10; I've seen some poor souls get $50 scammed at a time from this garbage.
Hey there Jeffrey!
I want to start off by saying that we are a market place. We do not sell the keys ourselves but our suppliers do. This is why we need more information from your side before we can send a report to our suppliers. After that, they will review the report and provide you with the solutions. These things do happen and we always provide solutions to our customers!
Amber,
Customer Support
You can trust them, purchase many games from them. Wasn't sure at first since they would not respond. But the ended up responding and I got my reimbursement.
Hey there!
Due to the releases of new games and the COVID virus we are experiencing a huge wave of new tickets this is why we can take longer to reply then we used to. I want to assure you that we have no intentions to ignore you via emails, nor do we block our customers via messenger. We do block people in messenger if we only receive spam messages. About the positive reviews, we do not need to buy positive reviews nor we would buy positive reviews. We have many gamers who are happy with our services. You can check that by going into our Discord channel at Eneba Discord or follow us on Instagram at Enebagames. Now that being said, we always provide solutions to such problems. These things do happen and our suppliers always offer solutions to such cases!
Amber,
Customer Support
I pre-ordered Fifa 21 and they sent me an used code. I sent a ticket to them, they responded after 8 hours but now I can finally enjoy the game. Damn
The Global Key I received for Football Manager did not work, (Issues Raised #*******). I have shared the screenshots but no reply from last 7days. I have been told they will need to contact Supplier to see what the issue is. This shouldn't happen in first place when you sell Global key and its locked to a region or is incorrect. Scammers have stopped responding to emails and won't even give money back. If you are scammed use PayPal to get your money refunded
Hello Patrik,
To start things off, I would like to remind you we are a marketplace and we do not sell the keys ourselves. The reason your inquiry was forwarded to the supplier was because that is from who you have purchased the product. We also have no intention to scam any of our customers. It is a very busy time for us and our suppliers due to Covid, our growth as a company as well as all the game and product releases happening currently.
Getting back to your case, it was reported on during the weekend. As most of our suppliers do not work during the weekends, that may prolong the review process slightly. Regardless, an agent has mentioned this as well, but if the suppliers do not provide a solutions within the given time-frame, we will provide you a solution, so there is no need to worry that your money will be gone.
You have the right to hold a dispute regarding the case, but please keep in mind that you will need to undergo a very similar review process as you did via the ticket and the case will still need to be confirmed via PayPal before a refund is provided.
If you have any other questions or concerns, please let us know via the ticket created.
Amber,
Customer Support
I received a dud code for an Origin game key and there has been no action or refund in over 48 hours! Buyer beware.
Hello Mel,
I understand you have encountered an issue regarding our products. In these cases an agent will need to review your case. You can create a ticket here: https://www.eneba.com/support. After the requested information is received, you will be notified that it was forwarded for review. I can assure you we do not ignore any of the tickets created and do our best to answer and resolve them in a timely matter. With that said, due to our growth as a company, the response time may be delayed for a short period of time.
Amber,
Customer Support
My girlfriend and I tried to buy a Far Cry Primal key and it was claimed. We were told to contact Ubisoft asking for when the key was activated and since Uplay won't tell us the key seller just used that as a way to rip us off saying it was activated after it was bought even tho Ubisoft says different. Total scam don't touch it, you might get a key that works but if you don't support will bend you over and take your money.
Hello Alexx,
I understand you have encountered an issue regarding our products. Please forward the chat to our support team. They will be able to assist you further and provide additional information on how the case will be handled further.
Amber,
Customer Support
I bought a battlefield 5 key and it was not valid, i sent email with all the pictures like they asked they keep saying it's impossible because of something else. They do this until you quit fighting they and keep your money.
Hello Rodrigo,
I understand you have experienced an issue regarding one of our products. Considering the case might have a variety of information omitted from the review and I will not be able to answer you fully, thus I have messaged you privately via Sitejabber.
Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
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Hey There!
I'm sorry to hear about this situation. I want to notify you that unfortunately, these things do happen there can be a mix-up on our suppliers side but no worries as these types of issues can be easily fixed. I understand that you have already sent us a ticket regarding this issue. Once you provide us with all of the requested screenshots we will send a report to our supplier saying that their sold key was defective and in around 3 days you will be provided with solutions, either a refund or a replacement key.
I've also contacted you via Sitejabber regarding this matter! Make sure to check your inbox.
Amber,
Customer Support