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Eneba Reviews Summary
Eneba has a rating of 1.7 stars from 274 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eneba most frequently mention customer service, gift card and game pass. Eneba ranks 1264th among Video Games sites.
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Decided to use Gift card/Bank card for a deposit, since didn't know where to use it, there were 25 EUR left, deposited them a month ago, but they never reached my account ;) Contacting support is useless, since they are replying with general answers, which don't even answer my request, previously used this card and everything worked fine, but now money just disappeared. Contacted gift card/bank card provider and they assured Eneba got the money, contacted support with full proof of it, but they didn't even care ;) not a refund, nothing (talking about Lithuanian Eneba), planning to contact Consumer rights for this, 25 eur is not a lot and don't really care about them anymore, I got more triggered by how they handled my request
Bought an ENEBA gift card with Paypal but never received the redeem code. After asking I got the money refunded in the ENEBA account but can only use it there. Useless for me.
Hello,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. If you still haven't contacted them, please reach them by creating a ticket here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Got a key for a DVD ripper program and it worked great the 1st time... Very pleased and saved $48.00 USD.
Hello, Gordon!
Thank you for your excellent review!
We are glad, that we've met your expectations! Come back and see us soon for more great deals.
Cheers
Eneba Team
I purchased a World of Warcraft upgrade through Eneba in the beginning of May of 2023. I have bought several keys from Eneba in the past and never have had an issue. I went to input the key into Blizzard's website and it stated the key was already used.
I sent in a ticket to Eneba to get this resolved. They responded saying it would be up to 5 business days for a response from the seller. In the meantime I reached out to Blizzard's support team. They stated that they could not help me with a key they didn't sell and couldn't give me any information when the key was redeemed. They did however say that they could tell the key was NOT used by me. I sent a screenshot of this to Eneba. They eventually reached out to me and told me that the seller had proof I used this key. I asked specifically for proof, that doesn't exist since I did not use the key, and they have ghosted me then closed the support ticket.
I will definitely not be using Eneba in the future and encourage everyone making a larger purchase on Eneba to look elsewhere. I'm now out $52 with nothing to show for it.
Hello,
Thank you for the time you've taken to place this review and informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. Please reach out to our customer support team and they'll gladly review your case once again! Remember if your ticket was closed due to inactivity - you can create as many follow-ups as you like!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
My order gave me a message after i payed with paypal that the transaction had failed cause i had ad block on and to try again so i did and then it wanted my phone number to send me a link but when i put in my number it said it was not real.So went on pay pal and found they charge me every time they had me try again. I got paypal to stop the charges because i tryed to use their customer service what was a joke they had me write a ticket out and i still have not heared back lol scam site. Report scam site to Google i know i am. thats the only why we will get this site to go away. And looking in to them asking for a number to send a link it sounds like they are phishing for info.just one big scam
Hello,
Thank you for informing us about your experience. On quite rare occasions, there can be some technical issues. That's an easy fix for our customer support team and I'm glad you've already reached them out, now it's just a matter of time before they'll resolve this issue!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Bought a resident evil 4 key then they say from their system i got the key but i didn't receive it im still waiting but i'm pretty sure i will lose money
Good day,
Thanks for bringing this to our attention. According to the many listings on our marketplace, the release date of Resident Evil 4 is set for today, the 24th of March. Which means that all of the vendors who had put up offers for such keys must deliver their goods over the course of today.
Since Eneba doesn't publish, develop, nor sell the keys ourselves - we just provide a platform for our vetted, external sellers - we can only deliver your pre-purchased code once it's made available to us; when the seller uploads it to our system. This may not necessarily align with the release time of direct publishers and stores such as Steam, thus some delays are only natural.
Rest assured, we are know firsthand of the hype that surrounds well renown franchises such as Resident Evil and we're pressing our vendors to quicken their pace and upload the keys so our community could enjoy a weekend full of horror and thrills sooner. As soon as a key will be assigned - you'll get an email notification with a link to access it.
Additionally, keep in mind that if your patience runs too thin or if you find a better deal - you can always just cancel your pre-purchase and get a full refund prior to viewing the code. To do so, all you need to do is to contact our customer support team via https://eneba.com/resolution-center or email to [email protected] (both will reach the same assistance inbox). You could also edit your review and include your order ID or support ticket number (examples: "o-*******" and "#1234567" respectively).
Regards,
Eneba Team
Tried to buy a key recently but as the purchase was being made there was an error, therefore I did not get the key, yet money got reserved on card. Wrote 2 tickets about this and both were exact copy paste replies "This has been resolved" etc. I'm not saying Eneba is a scam but I'd like a little more help from the customer service, atleast let me know when I'll get the money back and so on.
Hello,
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! If you haven't already done so, please simply create a ticket with them via this link here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Support is terrible. I bought 3 Roblox keys over 2 weeks ago and I still haven't received WORKING codes. The ones they sent me were already redeemed. And support refuses to believe me, saying that the seller insists that the keys were working and valid( they weren't). Stay away and don't spend your time with these scammers. This is fraud.
There is now way the seller can verify if the keys were activated or not, Roblox doesnt allow that. You are scammers.
Never buying again.
Order number: o-yjaupqy
Support Ticket: *******
Hello.
Thank you for informing us about your experience and providing us with significant information! On quite rare occasions, there can be a mix-up on the sellers' side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. Having that in mind, our colleagues were already informed about this situation and will do whatever it takes to resolve this matter for you!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Sketchy company. They scam people. I bought a card for someone else and the card was used and they would not refund.
Hello.
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! And if you have already created a ticket with them but have not yet received a response from their side, you can always simply edit your review and provide us with the number of your ticket (#1xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Wanted to play evolve 2 but it's no longer on steam for some reason and decided to get it from this website which everyone was saying this is where they got their functional code and of course with my luck I get a duplicate and since I tried to activate it i can no longer refund it...
Hello, Louis.
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! If you haven't already done so, please simply create a ticket with them via this link here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
As the title said. Sent me codes that are not valid and after 7 days of a ticket open they told me they did nothing wrong and will not refund.
Hello,
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However, we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! Please simply create a follow-up to your existing ticket or create a new one via this link here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
This company went in my cash app account and took two payments that was not authorized the first two they tried to take $258 and then another $60 which was declined and it went back in and took two payments of $9.97 and $9.90 that went through I've never heard of this company I never dealt with this company customer service has not yet to reply back to me Actually I don't even know what this company is I will keep writing a bad review until someone contacts me and rectified this issue
Hello,
Thank you for bringing this to our attention! You won't be charged by our company unless you're buying from our marketplace, so it seems that you could've been a victim of online fraud. We urgently encourage you to get in contact with your local authorities and inform them about this situation as soon as possible. Also, colleagues from the customer support team would be glad to lend you a helping hand regarding this situation as well - please simply create a ticket with them via this link here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Pretty shoddy. Tried purchasing Stellaris Ultimate bundle, received invalid activation key. I reported it immediately to Eneba, then reported it to PayPal and my bank as possible fraud on Eneba's part.
Hello,
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! If you haven't already done so, please simply create a ticket with them via this link here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I recently just bought the rogue company ultimate edition. Now when u redeemed the code it did work but it gave me the ROGUE EDITION not the rightfully paid for ULTIMATE EDITION. Can i get the rightfully paid for code?
Hello,
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! If you haven't already done so, please simply create a ticket with them via this link here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I purchased 3 Roblox cards for my daughters for Christmas 1 redeemed the other two didn't work contacted the company they sent me to Roblox to do as they commanded did everything they asked and more was told since Roblox want tell them about the redeem the seller automatically wins I am a liar not new codes. Even though I showed proof no Roblox where ever redeem to the accounts.If zero stars was a rating that's what it would be never buy from this company but do become a seller you can sell fake useless products and get paid.
Hello.
Thank you for your review. It appears that our team has fully investigated the case and confirmed that the products you had purchased fully matched its provided description in its product page and were redeemed after they were bought. Refund or key replacement is only possible in these cases:
Key hasn't been viewed.
Key is invalid.
Key has already been used before the purchase happened.
Those are absolute conditions for refund to happen. If either of them are not applicable, our support team is simply not able to provide any additional resolutions, due to the nature of digital keys and the inability of neither our support team, nor a seller to revoke a key after it has been viewed and used.
Thank you for your understanding.
Amber J.
Eneba Team
Brought a key for COD vanguard key already been used, after a week of emails and having to contact Microsoft who confirmed the key had already been redeemed before it was sold to me, despite providing the proof to Eneba who now gone very quiet. I would suggest anyone to be wary of this company, who customer service is lacking and despite having proof they asked for so far have not made any attempt to resolved the dodgy key they sold
Hello.
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! And if you have already created a ticket with them but have not yet received a response from their side, you can always simply edit your review and provide us with the number of your ticket (#2xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J,
Eneba Team
I wanted to believe all of the positive comments I saw so I tried to buy a copy of doom eternal. I got the key, but it had already been used. Probably better off just putting your money toward a more legit source. Order number "o-yjpg7gy"
Hello, Joe.
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! If you haven't already done so, please simply create a ticket with them via this link here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Great prices great customer services im very pleased with my whole experience with eneba fast reaction time its all good
Hello,
Thank you for your excellent review!
We are glad, that we've met your expectations! Come back and see us soon for more great deals.
Cheers,
Eneba Team
This is very use full and smoth app becauce its my expirenes i dont lie. Its very very great app Thanks
Hello, Hassan!
Thank you kindly for your excellent review!
We're glad to hear that you are loving your Eneba shopping experience! Come back soon!
Cheers,
Eneba Team
Called Microsoft they told me Eneba refunded the code Xbox cannot refund digital codes with 3rd part websites so it's only them and they never answered my emails
Hello, Nikita,
Thank you for reaching out to me about your ongoing concerns. It's truly a shame that your game's license has seemingly been cancelled, but there's absolutely nothing to worry about. Our customer support team will more than gladly help you resolve the situation by reporting the issue to our seller, from whom you had bought the key in the first place. We managed to find your order and its related help inquiry from the screenshot of your Eneba Order Library and have already assigned a specialist to check in on your situation and get back in touch with you. Be sure to check your email inbox for more information. Let's work on solving this together!
Regards,
Eneba Team
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Hello,
We're thankful for the time you've taken to write this review and inform us about your experience. These types of issues are best handled by our special team of these matters. If you've already provided all the necessary documents to our Customer Support team, they'll inform you once the case will be forwarded to the Payments team.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team