Endurance Warranty

It took 3 weeks for an adjuster to contact the garage and another 4 days to get authorization to have the repairs done. I contacted Customer Service EVERY DAY. I asked to speak to a manager or supervisor and was told there was nobody who could help me. I paid a lot of money for this insurance and should not have had all these issues. I needed a rental car due to my husband's health and learned that Endurance would only pay $150! My rental car bill was over $800. I was not informed until week three that I could have gotten an cheaper rate using Hertz.

Made a call about an upcoming claim I was having on my truck. They answered every question I had and put me at ease from the start. This is my first extended warranty and wish I knew years ago what I know now. Keep up the great work!

The first time I filed a claim it was denied. No one from Endurance even called me to tell me it was denied. K

Don't sign up with Endurance. My vehicle was in the shop for seven days, for me to find out that Endurance would not pay to repair my vehicle. If I had rented a vehicle, it would have been too costly, because Endurance only pays $30 per day, leaving me stuck with the remainder. Believe me, I called often to find out the status of my vehicle repair request, with no positive answer. I was very dissatisfied with the over all service that Endurance did not supply.

He was awesome, knew just what I was looking for. Switch policies with no problems. Explained everything I needed to know.

I need my air conditioner fixed and did not know where to get it done with my plan of endurance I thought I didn't have it in my plan but I did

I had to call again to get the billing information corrected and Rodney was very helpful and ensures me that it is correct now.

Endurance isn't worth the money I am paying. In 2022 The salesperson told me I would have the best 5-year extended Elite warranty BUT it turned out to be only for ONE year. I needed a key and remote replacement in 2024 but they denied me stating it was NOT COVERED after the first year. I am only writing because they DID NOT say anything about losing coverage in year.

Beware if you're thinking about paying Endurance because they are not as reliable as THEY claim to be.

I am so disappointed

My service was denied paying monthly for what they are not legitmanent from what they say covers and doesn't

I was robbed by endurance insurance. My car was at a dealership with a transmission issue. My claim was denied but they still wanted to take my money. Please people do not buy this insurance. Do your homework first

The gentleman who helped us was very knowledgeable and helpful in getting the right policy for our vechicle

After researching various warranties, I purchased an extended warranty from Endurance in November 2024. I was told there was no cap on reimbursements for labor and parts. I specifically asked about the use of original parts and was told they were covered. I was told Endurance does not deal with 3rd party companies and that claims would be handled by Endurance. The reviews were very positive.

Now, during my first attempt at using the warranty, I find out that Endurance does not actually handle any claims, and I was transferred to Consumer Care Direct/Gold Key Warranty. There is a cap on labor charge of $125, and I was told I can order my parts from O'Reillys. Since then, I called three more times as if I was a new customer inquiring about a warranty and was given the same (false) information every time I called. I take responsibility for not reviewing the contract with an attorney (unless you are a mechanic, I advise this as you will potentially be fooled just as I was), but I also expected a company to provide an honest overview of what was included. I even attempted to cancel the warranty in December because it is an expensive warranty, and I was concerned about the cost. I was reassured I had excellent coverage and all repairs would be covered that are listed in the contract. Again, unless you are a mechanic, you do not know what potential repairs are not covered, and you probably are unaware that the average cost of labor is much higher than what is provided by the company. Also, be aware that the contract may also price out "used" parts.

My advisor has been trying to speak to someone at CCD for two weeks to review the claim, and she is told the claim is closed and no information is provided, other than to submit a signed invoice for the small amount CCD is willing to reimburse (about 20% of my total costs). I do have rental car reimbursement (an upgrade I purchased which I now realize is only $35 per 8 hours of labor...lol), but I would have been without a car for two weeks had the dealership I am working with not provided me a loaner at no expense. Very disgusted with these companies!

I called today to cancel my coverage and it took a good 15-20 minutes for someone to get me to the right department. After I got to that person, all she did was to try to convince me to transfer the coverage to another family member, and tried to make a better deal for my plan. Lastly I have fill out a form and have it notarized before they cancel my coverage.never again will I purchase from these people. I guess a didn't do my homework.

Mr. James Thomas was what REAL CUSTOMER SERVICE is he went above and beyond to help me. He made sure I understood EVERY aspect of my plan, he even asked me to ask questions if I wasn't sure about ANYTHING. He took his time and was very courteous, kind and very patient with me. He didn't try to rush me through or force anything on me he let me weigh all my options and let me decide what I wanted to do. You should have Mr. JAMES THOMAS should be a leader to new employees so they can learn what customer service really means and some of the old ones also. On a scale from 1-10. I give him a 15+

A bate and switch type company! I am surprised they are in business. BEWARE! RUN. They will pay $1000 0n a $4000 job. They will ask you to tear down motor and then won't pay for it. I will definitely report them to BBB

They are easy to work with but I have never had a covered repair and my latest one that was rejected was rejected for a really stupid reason. It is completely and entirely out of my control whether I bought the car when the problem appeared absolutely no one notified me of the issue or I wouldn't have bought it, being left with an engine that is killing itself when I have been nothing but loyal and pay a $135/m for nothing is really really distasteful.

The account manager michael was amazing and helped me immensely! He answered all my questions and went over the contract with me

I called to cancel my policy as I recently was laid off. Chris (Agent/Manager) assisted me not only answering all of my questions but he was able to lower my payments with discounts so I didn't need to cancel the policy. Chris was extremely helpful and I appreciate him very much.

Tabitha assisted me with updating my policy. She was professional and personable at the same time. I appreciated her assistance.