Endurance Warranty

Took 3 weeks of phone to get claim filed due to poor phone service. Claim was denied for failures to recognize use of superior oil and change intervals. Called to cancel contract, nice lady said she would approve, sent back to someone they cancelled again. I canceled again still have not received refund, which is only 30% of premium paid, claiming there was coverage. BS, never intended to pay claim. Endurance should be shut down by the state govt, they never intend to pay claims evidenced by the way contract is written, allowing them to knit pick their way to not pay claim.

I I have been trying to get my refund since March 20 24. It is now September Third they claim checks have been sent out. Call a week after still no checks I call again same story. Still waiting

My 73 year old Dad brought this truck brand new in 2014 (75,000.00) After factory warranty ran out he decided to get another warranty because of being concerned of the large expense of repairs nowadays. This truck was largest purchase he ever made. He always had it serviced before it was actually necessary! There were times he had it washed twice in the same day because it wasn't cleaned properly the first time. In other words he made sure everything was taken care of in the best way possible! Only putting 56,000 miles on it until he was no longer able to drive. The truck then was only driven by my mother when she needed to take a load of yard trimmings to the compost facility and to the Dump. Mom had a stroke in February 2023, Dad passed away in May of 2023 and the truck pretty much just sat there not used until she decided to give me the truck because Dad had told all of us he wanted me to have it. I started driving it in April of this year (2024). When it was time for service I did the service myself due to prior bad issues I had had on my other truck being serviced at another Dealer because when I purchased my truck it came with a service plan, and after that I didn't trust anyone to do it right. I've been a mechanic most of my career and so I can tell right away when it's not done correctly. Dads truck began making a ticking noise at idle speed then shortly after began to misfire and then blow smoke out the exhaust. Mom transferred the warranty to me after I received the truck. So realizing that this was a lifter failure I decided to take it to the dealer for repair. When the dealer diagnosed the lifter failure they contacted Endurance/auto Assure for a claim. Endurance told them that they needed maintenance records before they would authorize repairs. The truck now only has 71,000 miles on it now. We tried to find the service records Dad had on it and unfortunately haven't been able to locate them, none of us have any idea where he kept them. Also when I got the truck I swapped tires and rims from my 2014 Chevy truck because I liked the look of them better. The Inspector for Endurance came and looked at the truck and shortly after that they denied the claim because the tires on the truck are one size larger than stock! I knew this in no way could cause a lifter failure and the lead service technician agreed. Endurance denied the claim due to tires being one size bigger than stock! Really! So please do not purchase a warranty from them because they will not honor the warranty and you will be out thousands of dollars. Over 4,000.00 for endurance and now 6,000.00 at the dealership. Please BEWARE! I don't want anyone to fall victim to a total scam which is "ENDURANCE" Check their ratings and reviews and see for yourself!

I broke down, called your office for a tow. They could not find my policy. I called a friend to help me. It's funny how the premiums are coming out of my account each month but your service department sucks. I called a different number after I got settled and got it straightened out but broke down in 95 degree weather with a dog inside the truck was not fun nor acceptable

Rep acted like she didn't want to be bothered, barely answered questions.No concern@ all. Not professional. Rude and had an altitude…. I just wanted to hurry off the phone so I cut my questions. Should not be greeting anyone in business. Awful.

HORRIBLE experience.

To start, this warranty hardly covers anything. I've only been able to get oil changes covered through my warranty and have spent thousands paying out of pocket.

Next, there was a 77 mile discrepancy reported at time of purchase and Endurance didn't let me know about this until 3 years after purchasing the warranty only when it came time to actually needing to use it. They said they just saw the info and that I'd need to submit additional documents to attempt to fix this but that my warranty would most likely be void. (Why did I hear about this 3 YEARS later!?!?) The mileage proof process took over a week (with lots of phone calls, emails, following up, being transferred to different departments, etc.) and me having to tell my car servicing dealership to please be patient while I dealt with this nightmare.

After this process, they proceeded to tell my dealership that the warranty covers nothing I am needing to get done on the car. Even my Service Advisor (who has worked with MANY extended warranty companies) texted me this morning saying, "Nothing is covered. You got to call them. This does not feel right... Try to get your money back."

Endurance is a fraud -- you might get a decent price but that's because they won't end up covering anything so you'll end up paying that price PLUS the out-of-pocket cost for all repairs (except oil changes hahaha).

They'll do anything to avoid paying for your repairs or maintenance.

I've sent Endurance an email detailing my painful experience and got no response so figured it was time to write a review in hopes of maybe helping someone else out. If you have the option, please go with a different warranty :)

THIS IS THE WORST WARRANTY COMPANY I HAVE EVER BEEN WITH.THEY CLAIM I HAD THE TOP NOTCH PLAN. I WAS PAYING $177.00 A MONTH. WELL I LIVE IN FLORIDA AND WE HAVE ALOT OF CONTRUCTION GOING ON DOWN HERE. LONG STORY SHORT TWO NAILS GOT IN MY RUN FLAT TIRES ON MY SUV. I HAVE BEEN WITH THIS COMPANY ALMOST 2 YEARS. THEY WERE ONLY GOING TO GIVE ME $150.00 PER TIRE KEEP IN MIND THESE TIRES RUN $400 OR HIGHER. PEOPLE JUST PUT EXTRA MONEY IN YOUR SAVINGS PER MONTH. THIS COMPANY IS A RIP OFF. YOU WILL END UP LOSING MONEY IN THE END!

I was not told about how to do tow service and now they will not reimburse me for my bill. I am very disappointed in not being told this when I signed up. I am out $125 now. Also they took payment out a month early that left me in a financial bind. I was told it was all set up before I closed conversation with customer service. He said any problems call him and now I can't reach him or talk to him. I really liked working with him too!

Endurance doesn't honor their contract with their customers. I needed car repairs twice on my vehicle. And both time the parts that I needed was covered under the contract but instead of them paying for this claim. They came up with excuses to not pay. I wouldn't recommend Endurance poor service. And they don't honor the contract!

I will tell everyone that this company is not a company that you want to do business with. They look for reasons not to fix your car issues. Stay away from them.

Just to speak with an agent is difficult to get to and once you do the agents act like they could care less about helping you. Not pleasant in anyway..

SAVE YOUR MONEY! I am a totally dissatisfied and disheartened former customer. When I was researching Endurance I asked the rep what I needed to do, unequivocally, to avoid a claim being denied. He said make sure you regularly maintain your vehicle and keep records. I took my 2018 Equinox to the dealership every 6 months for check up: oil change, check fluids, rotate tires, etc. In April I felt the transmission slip and to avoid further damage, I had my car towed to the dealership. Now here are 2 interesting facts: #1 you cannot add transmission fluid yourself, it has to be done by a mechanic and #2 there isn't a gauge on my car to show the transmission fluid was low. These two facts, along with my meticulous maintenance records submitted by my mechanic, were totally ignored by the Endurance adjuster and my claim was denied. GUESS WHY? My claim was denied because if the transmission fluid is low, that excludes me from filing a claim. WHAT?! I had my car in for a diagnostic check on March 5th and a certified mechanic didn't detect any problems. The transmission began to slip on April 19 so isn't it probable that the problem began after the check-up? I did everything I could possibly do within my control to maintain my vehicle and I have the records to proof it. In closing here are 3 additional customer service issues I suffered through: 1) Endurance would not reimburse me the $646 it cost to drop the transmission so the adjuster could deny my claim [OUCH!] 2) they would not give me a copy of the adjuster's report, but would only go over his notes with me and my mechanic via phone and
3) their customer service consists of transferring your call to other claims reps who want you to go over all the details again, then deny the claim until you finally give up... which I did.
If I had saved the amount I paid to Endurance over the past two years ($4,000+) I could have paid for a new transmission..

You suck! Reading repair invoice and contract. Parts that are covered aren't covered. Am on phone at this moment to find out why they were not covered, and to cancel. Why pay you for a warranty when you don't cover what I pay for?

My initial call to Endurance made me feel as though I picked the wrong company for my extended warranty. It was not until I asked to speak with a manager that I realized that the policy was not the issue, it was the lack of good customer service; which I hope that my experience was a used as a teachable moment for the customer service representative who could have caused Endurance to lose a customer. The manager was able to look into my experience and provide an excellent solution to my circumstance. I want to thank the manager for listening and putting the customer first.

We've been covered by Endurance warranties on 2 prior vehicles and just signed up for our third. The customer service and value of the plan are superior and the coverage is the best I've found out there.
I highly recommend Endurance warranty coverage.

This company is nothing but scamers, they will take your money in heartbeat, and when you needed them they look for every excuse to deny your claim, they will give you the run around until you give up. In my case I am taking them to court I will update