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Reviews (232)
I've only recently started my endurance warranty but I've spoken to multiple representatives and found all of them super knowledgeable, helpful and supportive. I haven't had a claim to file but I feel comfortable knowing my vehicle is covered by their warranty and they make it easy to understand.
I have a Bumper to Bumper Warranty & I took my Truck in to have some thing fixed & It seems that you don't cover some of the things that it should have I'm kind of disappointed in you Evaluation & I will let Other People Know that You're Warranty is not all what you say it is!
The young lady Tabitha Gruelle was absolutely a pleasure to work with this morning with a concern on my account. Thank you Tabitha for your assistance, all worked out.
Useless highway robbery! The moment I needed a large repair.My value of my car was how they were basing if they were going to help me or not.And never told me that never showed me that there's nothing written for that it's garbage.
I called up endurance to find out where my information about my policy was and they told me that it would be emailed because there are a green company at which point last because I must've gotten 50 or so advertisements in the mail then I asked about rental service and they told me that they cover $30 for a rental car and I laugh because I live in the city of Orlando and $30 is not gonna cover a Rent-A-Car
Excellent,quick and efficient service by Michelle. She was direct and to the point
Took care of my needs.
I've owned Caddilacs,for the past 30!years and have had no problem having them serviced,Covid complicated that,so we incorporated Endurance and so far they've made life a little less difficult!
Was originally unimpressed with the start of my warranty experience but after speaking with Troy P, account manager, he completely changed my experience and exceeded my expectations with the company. He went into great detail about my policy in which I was unsure of originally. Made some suggestions and overall I didn't feel like just a customer. Before ending the call, made sure I understood and that all my questions was answered. Also, told me how to get in touch with him if I had any further questions or needed something explained pertaining my policy. That type of service is hard to come by these days and it was appreciated. He is definitely an asset to you all company and its customers.
I have been trying for months to cancel they refuse. I will contact the attorney general. I'm 66 years old and it's elder abuse. I want a full refund They charged my credit card 300 a month
My experience has been nothing but good with the customer service agents in particular Destiny's today. I must say I recommend Endurance everyone in America. They honor their word, and don't tell you anything to get your business.
Thanks
Dr. G. Campbell
Endurance says you can take the car wherever you want. What they don't tell you is that they will only pay for cheap parts and cheap labor. Took my Jaguar to the dealer. The repair bill was around $3300.00. Endurance would only pay around $1200.00. If it weren't for a friend at the dealership, I would have had to pay the full difference. Luckily, he gave me a break on the parts cost, but I still paid over $1100.00 out of pocket. If you want an extended warranty, look elsewhere.
I'm a new Endurance customer. So far I can only say wonderful things about their customer service!
I called and spoke with Daisy and she made my day! My warranty covers maintenance of my vehicle and I love it..
I submitted my first review of Endurance on April 25 describing my problem with trying to get my truck repaired. It is now 2 weeks and still no decision. Please look it up and see what I said. After I posted it I received a reply from Endurance customer service saying basically that they would help me anyway they can. Unfortunately their help is referring me to the claims department which keeps telling me that the claim is "under review". If there was a rating less than poor or one star they would get it from me. Ive received this same response from their customer service several times now: "Hello,
Thank you for your recent inquiry regarding your claim. In order to best assist you and verify claim details, please contact us by calling *******443.". This is really GREAT HELP as it is a generated message that they send when they get a request. My advice is to stay away from Endurance!
I had called about a replacement key not the fob just the key.left message and no one has returned my
Endurance claims adjuster denied our claim after falsifying report made by independent inspector. He literally changed the report findings in order to deny the claim. That's fraud folks and you have no legal recourse.
Great service customer service great.I had great experience with the agent. She was very helpful. Hope I have her again.
The price was excellent and the reviews were great at the time that's why I choose ENDURANCE. My disappointment is every time I needed a repair what I needed was never covered. I ended up giving an $80 donation for 2+ years with about $8000 out of pocket. All my repairs I paid out of pocket. Would love to resubmit all My repairs to see what could be paid.
Takes too long to determine repair, you can't rent a vehicle for 30 aday. Says for a 5 day rental. Torque converter and possibly transmission replacement.
