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Manager was very helpful and nice. Explaned the plan in detail to me. So i can understand the plan. AND answered all my question.
I have been a customer of Endurance for many, many years. This is my second vehicle covered under Endurance and I have never been let down. Whenever I have a problem with my vehicle they cover my vehicle and will check the car repair place if they are not following protocol when addressing my vehicle. I trust Endurance in having my back when handling my vehicle needs.
I had a $3600 claim for timing chain and related issues which is a covered item. They asked for the last three service records. One of the service records didn't show mileage. It was an error by the shop. Claim denied. I had the shop correct the mileage omission error. Claim denied "altered document " Time to go to court
I waited for well over 2 1/2 hours just to speak to someone with no results. The service is horrendous. TOTAL RIP OFF!
Just avoid this company all together. It's hard to find companies that will warranty your vehicle that has integrity these days. Everyone wants to find a loophole or sell you a loophole while telling you they will cover everything. Beware of their sales tactics.
My car has been in the shop over a year now made every payment on time yet when my repair shop filed a claim to get my car a replacement engine it was denied even though the cause of failure was a covered part so if you want a warranty that will say they have your back but really just want your money and. Will not approve a valid claim and will let your car sit over a year at a repair shop then for sure go with endurance but I would personally go elsewhere because this company doesn't give a f#^* about covering your repairs I don't know how much they paid Danica Patrick to lie for them but BEWARE OF. THIS COMPANY THEY ARE SCAMMERS AND WILL NOT COVER COVERED REPAIRS!
This all happened today, April 22,2024. I called the Customer direct line and was on hold for more than 10 minutes. I hung up and dialed their contact number and was finally connected to Jason who said he could cancel this policy. After 10 minutes of him talking to me like I was stupid or a child I lost my temper with him. He repeated the same "salesman pitch of why I needed to keep this policy" I explained it was due to medical reasons and that we didn't want any extra expenses. It took me several times asking him to just cancel the policy and not be a salesman. I feel that this company does not train their staff very good and they are very unprofessional. I would not recommend Endurance to anyone.
The representative was very helpful in reassuring me about my first payment she was very understanding.
Worked with agent Leo to answer some questions and close out a couple of issues. The interaction was highly professional and very congenial. Everything was resolved to my satisfaction.
Very pleasant person I spoke with today very understanding and cater to my needs she explained about going green, and I understood that so the rest of the staff is as pleasant as she was. Thank you
I purchase a Warranty plan in good faith believing they would cover my repair cost as promised. When it came time to use it I was introduced to the small print of the contract. My claim was denied because the tires on my truck had been changed and the former owner had installed tires that were one size larger than the originals. They claim that altered the vehicle. Note that when I purchased the policy I never received a copy of the total contract.
The Ford Dealership told me the tire size had nothing to do with the mechanical problems the truck was having. This is a loop hole they have to deny claims.
The good news is that Congress passed a law called the " Magnuson- Moss Act" that covers this kind of deceptive practices. Look it up, you have rights and I intend to exercise those rights.
I just want to take time out to say how pleased I am with purchasing a warranty with you all. My car was in need of major repairs and endurance does not disappoint! Thank you for your service!
I called to cancel my policy because I totaled my car and the 2 people I talked to there I give a A plus or a 10
I have had the Advantage Plus plan on my 2009 Corvette for two years now and only used it one time to have my car towed to the dealer because the shift cable broke. The call went into Endurance and 30 minutes later the flat bed came and took me and the car to the dealership. There was no charge for the flatbed and the service representative was pleasant and extremely helpful. I also got the use the maintenance included in the policy for my oil changes and once for a battery replacement. Every time they pay the shop direct which saves me time and money. They also gave me the Elite Membership Bundle which covered the complete cost of a FOB that was lost. The shop I take my car to said they have dealt with Endurance for years and found they are Number 1 to work with. The warranty I got was 5 years/100,000 miles and was very reasonable for all the coverage it came with. I would highly recommend Endurance to anyone who whats the extended warranty service on their vehicle.
I had a claim recently. I had to have my car towed to the dealership. Once repairs were completed, I was out of pocket the deductible, but then I had to pay done of the labor and done of the part cost. I tried to get my tow bill reimbursed. That didn't happen. I am canceling my plan immediately.
Wouldn't repair my vehicle cause they said it was a pre exsisting issue.
Endurance requested the dealership to do tear down to see what was wrong.
I have paid into this warranty for over a year.
Do Not trust this company!
Endurance does not help you with repairs IF your car is too old but they advertise cars within 20 years are covered. My car is a 07 and they were going to barely help me with engine repairs only $725 on a $4200 engine bill. I thought that was the WHOLE purpose of a warranty to help with older and high mileage cars. Endurance told me the value of my car was not worth them helping me. Endurance tries to find every reason and loop hole to NOT try to help you. And they use a "third party company",to handle claims I had to talk to 2 or 3 different people each time I called.
Before the pandemic, I would have rated 5 stars. Now they barely rate 3-stars. There prices have almost doubled for membership and their quality of service has gone down, they find you cheap after-market prices and refuses to repair some items they used to repair. If you go in there with a high dollar car, they will replace your parts if the replace them at all with the cheapest prices they can find on the internet. This warranty company is not what they used to be, just think, I turned my whole family on to them, family, I am sorry. They find every reason or make up reasons not to replace a part on your car. Shaking my head. My insurance expired and I renewed within two weeks, and they are giving my repair shop indicating this is a brand-new policy of one month, this must be a pre-existing condition, so they didn't have to pay.
Tried to cancel because I never used it and too costly. Now I have to pay a notary! What a scam! We're retired and disabled veteran